I liked how spotless the hotel was ,bidet ohhhh my god that should be implemented around the world...it was with remote control also the curtains .. amazing location just walking distance from everything great restaurants,cafe shops,shoppingarea,olive young,Daiso,also access to the subway and buses..i didn't try but I'm sure it's great was a travelaroundthecity,lotte department store was the cherry on top wonderful food court and every luxury brand you can think off with tax return and also duty free in the last 3 floors with amazing discounts...found the famous Tirtir there

Some of the security staff were really rude ,no smile at all

Spacious quiet room. Good gym and fitness facilities

I would have given full marks except the room service was poor. We asked for some milk for our in-room coffee. The coffee is provided free, but they said they would provide free milk for 1 cup, but for the second cup it would be KRW 8000. This is utterly absurd when paying KRW 740,000 for one night for the room. It’s not really the money, I would expect a more respectful service from a hotel of this calibre.

Beautiful decor

The check in mentioned 5 times that one room has lounge and the other room had “no lounge included for you”. Way too much emphasis on this - were they expecting us to steal lounge time? Not sure what that was. We had booked lounge for the adults and not the teenagers who don’t care about lounges… As it happened the lounge is usually almost empty of guests and overstaffed.

The executive tower was generally satisfactory. The contemporary luxury lobby on the 15th floor was impressive. The staff was accommodating and efficient. Room service was prompt and reliable. The room was spacious and well-appointed. The furnishings were modern and comfortable. The Wi-Fi connection was strong and reliable. The bathroom was well-equipped, and the amenities were luxurious. The hotel's central location was convenient for business and leisure activities. The attached mall provided convenient access to shopping and dining options. The corridors were pleasantly scented. Overall, the hotel provided a luxurious and comfortable experience, consistent with its five-star rating.

One area for improvement is the lack of assistance with luggage handling during my stay. Despite the fact that the hotel staff were occupied at the time, it would have been beneficial to have someone available to assist me with my luggage. With this improvement, I would consider rating the hotel a 10.

5 star treatment by ALL staff. Spacious room. Good location. Great city view. Two large indies- premier room with dressing room. UK plugs can be used. USB slots available. Charger cables were provided. Very thoughtful - in terms if facilities, little treats to have a relaxing bath . Little things that make your stay even more pleasant . Close to subway stations, shops and restaurants.

The lights cannot be controlled separately. Breakfast is too expensive. Should offer ala-carte for travellers who can’t eat much, first thing in the morning.

The Executive Tower hotel provided a brilliant stay for us. While I can fumble through some Korean language, their staff are impeccable English speakers and were ready to help with anything we needed. The room we stayed in was huge and had great facilities. You can also, without leaving the building, get right into the department store. It's a stone's throw from Myeongdong and the Euljiro 1 station, very convenient to get around the wider city. If I visit Seoul in the near future again, I'd have to stay here.

It's very hard to pick anything out as bad, because overall it was a sublime stay. The worst I could say is the bed covers are oddly loud according to my light-sleeping wife. That's it. Everything else is great.

Staff were incredibly kind, friendly and helpful! We only could check-in around 745pm due to our arrival flight on the first day. Upon our arrival, the check-in staff advised to go get food & drink first and check in later, as the Happy Hour at their lounge finishes the meal/drink service at 8pm. We followed their advice and went to the lounge, and saw the lounge staff waiting for us. They were all so very kind and helpful - the bartender even came to our table at 8pm and offered to bring drinks specially just because we were so late and he didn't want us to miss anything. I usually don't have high expectation on hotel buffet but they had good food overall - lamb chops were tender and delicious! Overall the experience was much better than Shilla.

It was kinda strange that they only offer bottled waters (although they are Evian) at the lounge, while they try to be environmental friendly. I wish there was water jar that I could refill my glass rather than having to open plastic bottles. Gym was in the main tower and the way to the gym was little complicated.

The staff were amazing, so obliging, polite and considerate, and gave excellent service throughout. The hotel itself was lovely, even though we were in the lowest tariff room, it was spacious, well designed and extremely comfortable, with lots of smart touches including labelled light switches and USB ports on both sides of the bed, a separate bath and shower with little luxuries like bath salts, and a separate door for the toilet, a couch by the window with a view over Seoul in the main room and so on. The gym was outstanding, one of the best I've seen in any hotel in Europe, the US or Asia - lots of equipment, towels, water, a separate stretching room and so on. It's in the heart of Myeongdong, on top of the Lotte mall amd Duty Free store, a short walk from Shinsegae, and with 2-3 metro stations within a few minutes walk

Nothing, my stay exceeded expectations.

Everything, it was a nice hotel with lovely furnishings in the lobby and surrounding areas. I’d absolutely recommend choosing the option for le salon. It’s brilliant in there & was so worth it for us! Buffet breakfast, afternoon tea, snacks and drinks throughout the day and to finish, a buffet dinner with alcohol included. The room was extremely comfortable and the bed was heavenly! We had a lovely view of seoul tower. We sent some luggage home when we checked out and the staff were very helpful, our luggage got home safely. Overall, our most favourite part has got to be the staff, especially the staff who are in Le Salon, such lovely people, so friendly and attentive. Thank you for making our stay wonderful.

The ambiance of the property, also the details that are not overlooked for example outside they had massive bug zappers that were hidden but ensured that no bugs would enter the hotel or attack you as you left the property. Very well done. Also that unreal waterfall they had at the waterfall bar.