This was a comfortable and convenient place to stay in one of the busy parts of Florence. The room was at the rear of the building, on the top floor, accessible via a lift. It was very quiet at night, and sunny during the day. The bed and pillows offered excellent comfort for a good sleep, and the shower was hot and strong. The reception staff I encountered were always friendly and helpful. A big thank you to the fellow who checked me in - he was efficient and informative and extremely polite. Its great location meant it was only a short, flat walk to the airport tram - at €1.70 that was the cheapest, easiest trip I've ever had to an airport, anywhere.

Small inconveniences: the dim and indirect lighting in the bathroom; no full-length mirror, and nowhere for a suitcase holder, if there was one.

The location was amazingly convenient and easy to find.

This is being picky but we could have used an extra pillow.

If you're arriving by train, this hotel is very well placed. As you walk down to the Piazza di Santa Maria Novella, the walkway opens out onto the piazza and the hotel is there; five minutes walk. There is a cafe next door which has quite a variety for breakfasts. The Basilica di Santa Maria Novella is well worth visiting. You can easily walk to anywhere in Florence from here. Friendly staff.

We had a room overlooking the piazza and there was a street cleaning machine early each morning which was very noisy.

Convenience! Very close to the tram, restaurants and shopping. There is an elevator :) Views to the courtyard of the church are nice. AC was in great working order. Staff is SUPER nice!!

The drain in the shower and sink were very slow - I had to stop the shower so that it wouldn’t overflow. Bathroom is very narrow but I didn’t mind so much. If you are a light sleeper, you might want to bring earplugs as the church bells are charming but loud. This isn’t a problem with the property just a heads up.

Location was very good. 4mins away from the train station. Our room’s view was the piazza de santa maria novella. Front desk was very helpful with luggage storage and printing our train ticket.

Some of the rooms location needed to use a few steps of the stairs. If it was just me it would have been fine but I was travelling with my mom (65y/o) with medium suitcases which made it a bit challenging. I also find the room a bit dark. And one of the lights in the bathroom was busted too.

We had the best room with the balcony looking over the cathedral Santa Maria! It was very spacious and comfortable. The location is amazing as it was only couple of minutes walk from the main train station and right in the centre of a lot of attraction.

There were no basic hotel facilities such as kettle or iron. In order to get to apartment, we had to climb extra stairs with big luggage and with no offer to help. However it is worth it for the room and the view.

The location of the hotel is great… very close to the train station and the tram, on a main piazza of Florence, so there are restaurants and shops close by. The room was clean, quiet and air-conditioned. It had all the basic amenities and the bed was comfortable. The hotel staff were very helpful and upbeat. They allowed me to store luggage for a few days, even though I was staying just one night, before catching an early flight.

I was in a room for a single traveller. I assume the rooms for two are more aesthetically pleasing. My room was very spare… really , just basic. If I were to stay longer, I would accept the upgrade I was offered.

It was a great room overlooking the Piazza Santa Maria Novella and a 5 min walk from the Florence Train Station. Loved the location as it was close to everything and you could open the windows to let fresh air in. Loved that they allowed us early check-in and felt safe with a 24 hr front desk. They had a lift, too, which is important when you're a senior and have heavy luggage. I'd stay here again :-)

Bathroom is tiny, and no gluten-free breakfast I could find anywhere near the hotel. Would have appreciated at least a kettle to make a cup of coffee.

Minutes' walk away from Firenze Santa Maria Novella Train Station and right in front of Basilica of Santa Maria Novella, the hotel is located at a very convenient and accessible location. You can walk from all the main sightseeing locations without having to take public transport. Also spoiled for food choices. The staffs at the front desk are also very friendly and give good recommendations!

Perhaps because it is Spring time and the fact that our room is attached to a "garden", the room / toilet tends to have a few flies and mosquitos. Other than that, all is good!

The room was nice and clean, but very dark. No windows, just doors to a very small courtyard. The staff was nice. Location is amazing, very close to the train station and lots of cafes and restaurants nearby. Shower was very narrow, but hot water was WOW! Bed was extremely comfortable, linen was clean!

At 2 am some girls upstairs were screaming and laughing. No one was complaining until I did it myself. For a while they were silent, but then started again. Don't hesitate to call the reception, they are friendly and helpful. They reacted at once.