Perfect location surrounded by many shops and restaurants. There is a good supermarket named Aeon Food Style Higashishinsaibashi, in which we could get all delicious seafood that we like! The room is small but clean; the breakfast is simple but tasty. The staff is friendly and helpful.

In the first morning after our check-in, we found the door lock was damaged so it couldn’t be locked. The hotel staff told us this could not be fixed soon so we have to move to another room.It took us more than half an hour to move all our things to the new room. This is rather disappointing cause it delayed our touring plan, and ruined our good mood of traveling! And the bed is too soft.

Loved our stay and the library cafe in the lobby. Walking distance to Shinsaibashi shopping center and Dohtonbori. Near stations as well but not advisable for those with big luggages, better to opt for private transfers. Loved the hospitality of the staffs and that they have yamato service. Another thing we enjoy is the complimentary breakfast as not many Japan hotels have this for free. Price is also very reasonable. Would definitely stay here again if we visit Osaka in the future. Recommended them to friends as well.

Room is quite small but standard room size considering the normal room sizes in Osaka

Coffee available at anytime. Breaking is exceptional. Hotel staffs are too good. Tamil speaking Japanese staff ., he is very friendly and we are happy hearing his Tamil in Japan

Nil

The breakfast selection was great!!! It was indeed a treat every morning. Those pastries are great. It was the best breakfast inclusions compared to the rest of the hotels (Disney Celebration and Shibuya Tokyu Rei) we stayed in our JPN trip. Staffs were all helpful. Doing laundry and getting ices are easy because they are right outside the elevator, unlike others where you need to go somewhere secluded for it. Luggage deliveries are superb. If we only knew that luggage deliveries would be so hard in Tokyo... we would definitely sent our luggages to our last hotel. Tokyo has limited elevators for those with luggages. The room was spacious. We could easily spread our opened large luggages on the floor.

I like that breakfast is included, no need to worry about getting out even though Lawsons was just beside the building. The food is great, the room is small but it isn't an issue since we are barely in the room since we are out until almost evening time. I liked that they have umbrellas by the lobby to lend so we didnt have to buy one anymore. The location is superb because it is really within a few minutes away from the shopping district Shinsaibashi and Dotonbori.

Only issue we had is after using the bath tub on our 2nd night, after draining the water, it flooded in the bathroom. It subsided after a while but it was still a mess. But overall, the experience in the hotel is great.

The staff are absolutely lovely and kind! The rooms are small BUT comfortable and manageable. We slept like babies in the comfy AC & sheets. The laundry facilities on 7th floor are limited but great! And if anyone forgot to remove their laundry, the front desk staff is helpful to secure the previous person’s load at the front desk after drying, to allow the next guest to use the dryer. The location is top tier. Walking distance from everything and great food everywhere. 10/10 recommend this hotel!

Nothing

The hotel's location near Shinsaibashi shopping street allowed us to conveniently drop off our baggage and continue shopping after resting. Additionally, there is a free coffee machine and locker room available.

I believe the hotel should consider upgrading their rooms, as the central AC unit is outdated, and despite cleanliness, the overall appearance is old, including the equipment. The outdated equipment and room makes the rooms looks gloomy. However, it is acceptable for rest, stay, eat and shopping.

Perfect location, it is near with rail stations, good restaurants and mini marts, also walking distance to Shinsaibashi shopping center and Dotonbori. Rooms and facilities are perfect, clean & tidy, also have a coin laundry inside the hotel. There are Comfort Library Lounge at second floor, open from 10 am up to 12 pm, a great and pleasant surprise spot for relaxation after a day out. Staffs are also friendly & helpful.

Room is quite small but standard room size considering the normal room sizes in Osaka

Staff all ladies in morning on front desk were amazing because of them the experience exceeds our expectations and expectation. They helped a lot for arranging the dr for our kid. And helped us for many other things. Small things like complimentary coffee and water are good addition. Value for money. Room is small for family with kids but one can find everything we need in room. Location is good near all amenities and tourist areas and metro. Breakfast is also very good.

Room is small for family. It’s good for a couple but compare to price it’s acceptable.

Close to metro station , many restaurants near by, short walk to Dontobori. Breakfast was included and it provides varieties of food and juices . A female staff called Tanaka was very helpful and friendly.

A staff couldn’t assist to book a big taxi for next day and no recommendation. Luckily there was plenty taxi around early morning, surprised that they don’t know many taxi around even on a weekday !