We found all the staff exceptionally helpful, knowledgeable and friendly. The bedroom was well appointed providing excellent storage for clothes. The bed was comfortable and the lighting worked well. The bedrooms are a very modern design providing everything a guest may require. It was a very pleasant stay. The hotel is very well situated in the centre of Biarritz. We shall definitely stay again on our next visit.

It is not a criticism but a constructive suggestion. Executive bedroom usually provides slippers and bathrobes. Had we known these are not provided we would have travelled with our own. We could not understand why the hotel policy provides two complimentary bottles of water on arrival and no more whether a guest is staying one night or seven nights as we were. These are unimportant issues that did not distract from our stay.

Beautiful breakfast. Great variety, quality and setting

Impossible to alert staff during night about noisy neighbours

This is one of the best experiences with the hotels that I have stayed. The hotel is only a few minutes away from the beach, major tourist attractions, the restaurants and shopping area. The staff is exceptionally friendly and speaks excellent English, defying the stereotype of unfriendly French people. Plus they are all female! I was most blown away by its breakfast. There must be 15 different kinds of pastries, savory and sweet. Yum!! Apparently they were all freshly homemade by the staff who not only manage the front desk but were also apparently incredible cooks. I have never seen so many different kinds of pastries in one spread. I like modern decor in general so the hotel interior fits me well. The breakfast/common area has a charming garden. The room is extremely clean and well-maintained. I like that it is located among the residential area that you are not bothered by the noise and the crowd while being conveniently only a few steps away. It’s a nice little boutique place. I will defiantly go back if I visit Biarritz again.

I needed to register every time I wanted to use wifi. It was a pain.

The staff were so helpful and friendly. We changed room on the second night due to an issue with the lights in the first one. The second room was the same price but much nicer (request a room on a higher floor). The toiletries and comforts (bedding/robes/towels) were all great quality. Very good location near town and the beach on a quiet street. They have a nice common area and terrace where we enjoyed excellent cappucinos. Thank you Villa Koegui!

the room on the ground floor is not as nice as those on higher levels. However still very well designed.

Very comfortable room with large bathroom and well appointed. Staff were all warm and friendly. Location was great for accessing the town centre.

WiFi in room did not work and the breakfast, while tasty, was too carb heavy for us. Quite expensive especially with a supplement required for eggs.

Hotel in a great area so handy for walking around beautiful Biarritz

I didn't like that the lady only work till 9 o clock in the evening and than people r left to do what the like I would have like a nite poter to be in the hotel as a sole traveller and a woman I would have felt a lot safer if there was a fire r if other people got mess there would be someone there to handy it

Spotlessly clean throughout. Great quiet location central to beach and town. Exceptional staff - on site until 9pm. Excellent value for money with a very nice extensive continental breakfast.

Nothing to dislike - although no restaurant and bar on site there are literally dozens within a few steps from the hotel.

Great location. Room was good size. Yes there is no door to the bathroom, but it’s big enough where when you’re in shower/bath you’re not “on display” if that bothers you. Staff were lovely and very friendly and helpful.

Bed was a bit soft for my liking but that’s just preference. It’s a bit expensive, but that’s Biarritz.

All the staff were exceptionally friendly, helpful and well informed. The breakfast and the communal library and garden eating were wonderful. Our room was lovely and extremely comfortable.

We are not sure how secure the internet is as no password was needed. Every detail in setting up this hotel seems to have been thought through so it's probably safe.

Very stylish hotel in a central but quiet location. The check-in staff was very welcoming and informative. Our room was very small but had everything we needed. We had breakfast in the hotel and it was delicious.

The floor in our bedroom was quite disconcerting as it looked dirty. In fact it was the spotted nature of the wooden planks.