It was charming, a historic building but with some modern touches of decor that made it cool. The king room gave us plenty of space and a very comfortable bed. We also liked the adjacent porch that looked out toward the entrance to the River Walk. Parking next to the building was very convenient. The front desk staff was helpful and friendly.

The lounge chair was a little bit low-slung and my husband found it hard to get out of. We were charged for two beers and a canned water beverage that we did not consume from the minibar, and it took a phone call plus a follow-up email to get all three charges taken off our folio.

The friendliness and helpfulness of the staff. The ambiance of the hotel, the architecture, the welcoming lobby, the fragrance, the comfortable bed.

The was nowhere in the bathroom to put your hair, makeup and body care products. A small rectanglular table with shelves would have been nice. A second small chair would have also been appreciated as well as a second luggage rack.

location is perfect, room was clean and a good size - love the original character of the facilities. staff was friendly and online check in was convenient.

very few outlets in the room, and the only outlet in the bathroom didn’t work. also we received a call from the front desk a few minutes after check out time that created a negative experience. specifically, we were still in the room because my husband was celebrating his birthday and had taken a quick call (we were totally packed up and ready to head out the moment he hung up). the staff member nicely told us that we would be charged if we remained in the room another 10 minutes since we hadn’t paid for late check out - in 39 years of staying in hotels, this was the first time I’d received such a call. though the staff member was pleasant, it was a negative experience.

The Hotel is truly beautiful and charming. The staff was very friendly, parking is cheaper than most other hotels in San Antonio. Above all, this is not one of the big chains and it shows in the uniqueness of the rooms (e.g. nice bathrobes, fully stocked fridge/minibar, beautiful decor). It’s located very conveniently on the river walk, just a short walk from the center and far enough away to be quiet.

The bed is quite squeaky, if you move around a lot in your sleep. Our room also had a noisy fan that we were unable to turn off. That unfortunately hindered us from getting a great nights sleep, even though we really enjoyed our stay. There is free coffee in the mornings and many places to get breakfast in the area.

It's on a less, busy more pleasant part of the River Walk, 12 minutes from the Alamo. The rooms are arranged elegantly in a historic building with some funky touches an orange Smeg fridges, brightly upholstered arm chairs, They have actual keys, not the generic sterility of some big hotel chains

I'd sent a message asking about parking rates. No reply. And then I got all tehese check-in reminders that have you check boxes about liability and extra fees and such - it felt like they expected their guests to be belligerent criminals. The staff were actually quite friendly though

Hotel is always a pleasure to stay, staff is always lovely and a pleasure to deal with, it is a step back in time once you walk in the doors

I wish there was a coffee maker in room so we could lounge and sip coffee to get our day started or maybe a coffee bar in lobby for guests to come grab a cup of cuban coffee? Fridge is always stocked and we have always enjoyed grabbing some snacks, only suggestion would be ask guest if they are drinkers or not and if they prefer more wine or beer options ...

Loved that it was a historic property and so close to the tourist areas without being in the noisy areas. It was very conveniently located close to the most popular areas. The room features looked old but were VERY comfortable. LOVED the pink fridge!

Because the hotel was older, some of the features were tattered. Elevators were a little dirty. Nothing to the point of distraction. The hold on the room for incidentals was the highest I had seen. There was actually too much in the fridge (didn't leave any space for your personal left overs).

Charming hotel close to quiet section of River Walk. Perfect for those who prefer character to big name hotels. The staff was superb. Felt like we knew them personally by the time we left. Excellent restaurant (Ocho) on site and a cool bar in the basement with a speakeasy feel.

Could have used more or brighter lights in our room.

The staff were excellent, the decor of the hotel is fantastic and has heaps of character . The fridge was stocked with a good range of drinks and the snacks are good as well . The bar in basement is great. The Resturant has amazing food.

There could be better lighting on the path to the restaurant.

It was an amazing stay. The staff were unbelievably welcoming. I felt like I was coming home from a long trip. They were so helpful and accommodating. The Hotel itself is like a dream. I felt like I was stepping back in time. I loved the windows above the bed. I loved the red meeting room downstairs. I loved smoking cigars on the third floor balcony. Kind of gave me that Ermest Hemingway vibe. Hotel Havana is mas chingon.

That I didn't stay longer. There was nothing I didn't like. Everything was beautiful.