My partner and I recently enjoyed two relaxing days at the Thatch House. The welcome and service was wonderful and we could see that all the staff had been well trained. Our room was beautifully decorated and was quiet as it faced the mountain. We look forward to visiting again soon.

Sadly, the dinners at the Thatch House were dissapointing and not up to the 5 star standard of the hotel. Although tasty, not much thought had gone into presentation or proper preparation of the food. But the pastry chef did a superb job and we enjoyed the desserts.

If there's a place that epitomizes the pinnacle of hospitality and attention to detail, it is The Thatch House Hermanus. My stay here was nothing short of magnificent, from the grandeur of the premises to the nuances of their service. Firstly, let’s talk about the food. Every meal was an exquisite journey of culinary delight, masterfully crafted and presented. The flavors, the freshness, and the creativity left us eagerly anticipating every subsequent meal. However, what stands out most from our stay was an unexpected turn of events that showcased the exceptional character of this establishment. We inadvertently left behind a pair of shoes upon checkout. Before panic could even set in, Kim, a true gem of an employee, was on top of it. Not only did she promptly locate the shoes, but she ensured they were shipped back to us in record time. Such gestures of genuine care and professionalism are rare and speaks volumes about the ethos of The Thatch House Hermanus. A hotel can be luxurious, but it's the people and their unwavering dedication to guests that truly elevate an experience. Thank you, Kim, and the entire team at The Thatch House, for making our stay memorable in more ways than one. I wholeheartedly recommend this hotel to anyone seeking an unparalleled experience in hospitality. We will certainly be returning!

BED sheets had a sour smell however probably as a result of the ongoing wet weather.

The location is great, the hotel is great, the staff are nice, the service is excellent, the rooms are clean and tidy, the food is excellent, everything about the place is special and imaginative, I highly recommend it.

The location is great, the hotel is great, the staff are nice, the service is excellent, the rooms are clean and tidy, the food is excellent, everything about the place is special and imaginative, I highly recommend it.

This is one of the best hotels I have stayed in. The attention to detail is outstanding. Staff could not have been more helpful, attentive and friendly. The decor is beautiful. We received an upgrade due to the weather affecting our booked room. Food was excellent.

Nothing. We were there in the winter season when it was raining. I would love to stay here when the sun was shining because it would be even better.

- Amazing Rooms (Huge) - Great views of the lake - Staff very friendly - Great Interior design

- Wifi was terrible - very hard to connect and once connected the signal drops off once phone is locked. - Food was ok - considering the quality of other hotel menu’s at this price I think it could be improved a fair bit. I.e fresher and more seasonal, had the same dish of the day during our 3 day stay and most of the menu pretty salty/our fish main was very undercooked.

After many years travelling and staying at many hotels we can only say: THAT Was THE HOTEL! Very quite location, in front of a lagoon. The room was enormous and fantastic, really comfortable, with all Kind of details (including books!!!). The common areas were as well do cozy and well decorated. Dinner & breakfast really good. But the best... The employees! Thanks for everything, it was FANTASTIC!

Just the Wi-Fi was too slow. Maybe to improve: a jacuzzi would have been ideal in such lovely place!

beautiful rooms and common parts designer furnished, set out in wonderful grounds with lawns down to the lagoon and mountains at the back. Rooms are enormous, staff couldn't be more helpful and solicitous, making bookings and suggestions. All together a delightful place to stay.

We stayed in July so wintertime in SA, and there is air conditioning which can be used for heating but only once you switch it on, so rooms can be cold when you get up in the morning.

The breakfast was phenomenal. Fruit and muesli and hot breakfast was offered. Staff were very attentive and very professional and friendly. The view over the lagoon is breathtaking. The dining room is warm with lit fires all day and night.

NOTHING, maybe just that we had to go home!!

Very special place. Like many others in South Africa - specially in Garden Route - the staff was specially careful and nice. It was our honeymoon and they manage to guarantee everything, including a boat ride from Gansbaai. The property is absolutely beautiful, and the city of Hermanus is a very special destination to enjoy.