Upon arriving, my girlfriend and I were exhausted from a disappointing experience at a previous hotel. However, we were greeted by a very welcoming receptionist named Bryan who made us feel right at home. We were delighted by his kindness and helpfulness. The room was not only spotless and smelled beautiful, but it was also much more spacious than we had expected based on our booking. The location was ideal and the breakfast was both unique and delicious. If you're planning a trip to Florence, I highly recommend staying at this hotel. Also my we went to Florence for my birthday and on my birthday Bryan offered me a complimentary glass of wine, which made me feel very good. Fantastic in every aspect!!

We loved it all.

The hotel was located 10 minutes walk from the train station and very easy to walk to the major attractions within 15 minutes tops. The property is beautiful, charming and very clean. The staff was so helpful, professional and personable. I was always addressed by name and always offered something to make my stay even better. We opted for a terrace room and I was shocked at how spacious it was. The tub was perfect after a long day of sightseeing by foot. The breakfast was just perfect to start the day and the fresh squeezed OJ was great. We didn’t make the tea time but it looked great. The room was perfect. Spacious, clean, and comfortable. We had two mini bottles of champagne & a card welcoming us when we arrived, which was a very nice touch. Oh! How could I forget about the most comfortable robes! Overall, I loved the hotel and if I am ever back in Firenze, I will definitely stay at Hotel Rapallo.

The hotel is ideally located, just a 10-minute walk from the city center. It’s impeccably clean, with sheets and towels replaced daily. While the bed could have been more comfortable, the overall experience was positive. Breakfast was decent, though the selection remained the same throughout our stay. The staff was helpful and polite, which made a big difference. Overall, we had a pleasant stay at Hotel Rapallo.

If you’re staying more than 3 days, you might find yourself getting a bit tired of the same breakfast every morning 😏

The hotel was really lovely, and the bathroom, while small, was very well appointed. You had to step down from the tub/shower to the floor, which might be a little tricky for older people. Rubber non-slip mats should be provided. The breakfast was wonderful, and the lobby comfortable --- I would only comment that the location was a little far from the central city. 10 blocks walk from the train station. I like to walk, so this did not really bother me, but sometimes we felt we had to take a taxi back at night.

Location could have been better.

the hotel is very clean, elegant and the staff are so kind and helpful. they always gave the best service. breakfast was very sufficient, there were pancakes, croissants, fresh fruits, egg. breakfast was so important for me because I have a 5 years old child. and they also put a minibox for my daughter including crayons, baby soap and shampoo. the minibox was so sweet and my daughter was very happy when she saw it. also they give free water and tea-coffee time in a specific time during the day.

none

All the staff were exceptionally helpful and very professional. We had dietery requirements and the staff took care of us so well and prepered delightful food and even bought especially for us oat milk. The hotel is located very conveniently to all the Florence attractions and not far away from the station. The room was comfortable with a lovely bathroom. Thank you very much for a fabulous stay!

The air-conditioning was a bit noisy, we opted for open window at night. In a 4 stars hotel I would love to see fresh flowers instead of fake ones. At least partially if not all.

My favorite hotel during our Italy trip. I highly recommend Hotel Rapallo. The breakfast was fantastic and the free afternoon snacks were always so wonderful to come home to after a long day of walking around Florence. The staff was so helpful too! When we missed our tour (one I booked separately), they quickly helped me out and booked us another one for the following day. No fuss. I should have just asked them to book for me from the start! At no extra fee too! We just paid the tour people directly. The room had everything we needed and it was just such a comfortable stay. I will stay here again.

Nothing! I loved everything about it.

Everything!! From the staff who gave the best hospitality spirit I have seen in Europe specially a young gentleman in the reception called Bryan he helped us choosing the best restaurants in Florence as well as the landmarks all within one day and finishing with the taxi he was amazing amazing amazing! , also the room which was very clean and organised it’s simple yet you can still feel the Italian work done in interiors for real such an amazing place worth it !

Nothing this place is super good

The staff was extremely accommodating. They left nothing to chance in ensuring that my family’s comfort was an absolute maximum. I really liked that the hotel had a home-like feel. The staff remembered our entire breakfast preferences offhand immediately and were able to see to any of our needs. The location is away from the bustle but very close to all the sights and also has some very nice restaurants nearby.

Our original room allocation was a bit too small for our needs

our extraordinary journy in florence came to an end. hotel Rapallo was our host. It could be said, that the hotel’s amazing conditions and personnel led to the positive emotions that we’re going to take to Rome. In the hotel, everything is designed to pleasure the guest. the organization, the cleanliness, the comfort, the personnels kindness and attention to detail, the tasty breakfast, clear and comfortable room, and finally, location (its 10 minutes away from Duomo). visit Rapallo - hotel that guarantees safety snd your calmness