The suite was exceptional with canal views! Beautiful large room exactly like a palace. Very extremely comfortable! The breakfast was also exceptional with exceptional service from a very professional waiter who was so attentive. Very special indeed!

Really really hard to get luggage to this hotel from Sant Angelo water taxi stop. The 3 minute walk include stairs and even with 5 healthy adults, in the rain, it was hard to find. I do not know why the water taxis don't go to this hotel with a canal next to it. Porters are available at E23 each which in hindsight, we should just have paid for 3 to help us. The hotel should tell people this very explicitly.

Location on a large open piazza Jacuzzi bath overlooking the square Bed very big and comfortable Bathroom clean and warm with rainfall shower Lovely parquet flooring Good local amenities shops restaurants cafes & bars The steam room

The sofas were too short to sit on and uncomfortable TV in the lounge was stuck random programs. The one in the bedroom worked well No knifes forks or plates only a corkscrew and t spoon Due to bizarre policy guests are unable have breakfast in the hotel. Cafe Brasilia was the place for that.

The hotel is in the middle of everything. - max. 15 min. walking to Rialto bridge, max. 15 min. walking to San Marco square, ... The breakfast was really good, although there could have been a bit more options. The staff was extremely helpful and knowledgeable and the bar has a great selection of drinks.

We were in the main building. For that price the room was a bit on the small side. And having the air con running in the bar, but leaving the door to the outside open is probably not the best for achieving a good temperature (or keeping the electricity bill down :-D ).

Friendly and helpful staff .. lovely breakfast.

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It’s a beautiful hotel with a lovely lounge and outdoor terrace. The hotel bar was great for early afternoon drinks after walking around. We enjoyed our junior suite and the incredible terrace. The shower was great and the room felt spacious with the high ceilings. The breakfast was a wonderful start to our day. It’s served in a beautiful room and has lots of choices. We loved the cappuccinos and chocolate croissants. And the option of ordering different types of eggs. The staff was friendly and helped book us a water taxi to the train station.

It was all positive!

Excellent location, lovely apartment and very comfortable too. Really enjoyed having a balcony!

We tried to use the hot tub, and dirt came out of the pumps, making it unusable - which was a real shame as having a hot tub was one of the reasons we booked the room. I think they just need to fully run the hot tub in between guests to make sure the pumps don't get grimy. It was a shame, but not a game changer. We still very much enjoyed our stay. We weren't offered anything in terms of apology except for one gent who came to look at it and blamed the cleaners (the tub itself was clean) which was a bit disappointing - we would've just preferred the apology without the fingerpointing.

Excellent breakfast, good located, very friendly staff

The room was quite small, old air conditioning heating

Gorgeous apartment suite in a great location. Less than 10 mins walk to San Marco or Rialto and Accademia Bridge. On a lovely Piazza. Lovely roomy apartment/suite with Jacuzzi in a separate room. Great nespresso machine and a fridge with a small freezer - handy for storing some food/milk. Two vaporetto stops on the grand canal within 7 mins walk (number 1 and 2 vaporetti) Gondola rides and water taxis available right in the square in front of the suites.

Jacuzzi wasn't working for the first three days of our stay before they fixed it. It's a suite rather than an apartment, so it doesn't have any kitchen. We weren't expecting one, so we didn't expect one. It was perfect for our needs.

Beautiful room and hotel. We stayed in the junior suite with gorgeous high, original ceilings and beautifully decorated. The entire hotel was gorgeous. Breakfast was stellar and staff was helpful and attentive. Location was close to the waterbus which is a great bonus. Will definitely stay here again!

Nothing terrible and far outweighed by the positives.. The walls were a little thin so we could hear those staying above us stomping around though it was only for short period and did not bother us much. Wifi took some finagling but worked well once we got connected.

Fantastic location and very friendly staff. We were upgraded to a Junior Suite which was a lovely gesture but with one downside as seen below.

Whilst it was lovely we were upgraded to a Junior Suite, unfortunately the one provided was directly opposite the kitchen it seems (about 4ft away). So the wake up on Saturday morning was less than pleasant at 7.30am with the crashing and banging of plates and cutlery clearly due to breakfast. it was like they were sorting them in the actual room. not a nice way to be woken.