Good sized queen room, with very good sized bathroom. Great breakfast with gluten-free bread on request. Very helpful and friendly staff. Central courtyard garden good to look out on. Only a few minutes walk to Plage de la Cote des Basques, with superb views to the mountains of Spain. Also close to the town centre.

It was no problem for us but just note that there aren't internal curtains (other than net curtains), you have to lean out and close the wooden shutters in authentic French style to have a dark room.

The staff at this property were incredible. Pascal on the overnight and there was another woman (apologies as I didn't get her name) but had some piercings who was superb. Location was great, a little removed from the center which was a nice reprieve from the bustle of the center. Property seems to have been recently renovated. Had the express breakfast which was simple but nice.

The property overall was clean however I don't think our room was cleaned thoroughly enough (there were a pair of socks from the last guest). When we walked in it didn't appear to be unclean but seeing the socks under the bed gave us pause.

Good Best Western standards – clean, comfy room, competent, kind and courteous staff. In the room there's a kettle, tea and coffee, so that's a positive. Another plus is a toilet separate from the bathroom - this doesn't happen too often. Apparently the more expensive rooms have sea view ;) There's a decent restaurant nearby serving Basque food.

Expectation management more than a complaint: anything beyond room is quite pricey. Parking will set you back 25€ a day (nearest public parking is 10 minutes walking, at the seafront). Breakfast 16€ a pop.

It was cute, and eventually we did have a nice Room It Biarritz is beautiful with beautiful architecture

When we got in, we were assigned a room that smells from mold, when we complained, we got another room smelling from mold The third time we complained, we were told that there it nothing else she can give us at the same price and we will have to add money. Only when we said we are not adding anything, did she talk to the manager and they gave us the better room, which at last was just fine and spacious enough and was not smelling

We required a room following a change in plan for our family holiday and needed to extend by a few days. The staff were very helpful, the accommodation far exceeded expectations and we would be happy to return for a longer holiday having spent just 2 nights.

There was nothing to criticise about the room possibly two more outside chairs but that was not a deal breaker.

Great staff and service. Most spoke English Value for money. It was very cold when we were there but fortunately there was a heater in our room. Good location. Easy walk to shops, restaurants and the beach

The hotel decor is looking tired. The bed was ok but quite hard. Our bathroom was a wet room and the side showerhead didn't work, leaving only the overhead shower. this lead to a very wet bathroom

This was a really nice small hotel, just a few roads from the sea, with friendly, helpful and enthusiastic staff who made helpful recommendations on cafes and restaurants. We were able to park our car and leave it there until our departure to Biarritz airport in the afternoon, which was great. Our room was well designed, there was no noise overnight and the bed was very comfortable.

The reception guy was great and gave us a short review of Biarritz since it was our first time there. There was free coffee in lobby and rooms. We had a view to the sea from the balcony, fun wallpaper in the room was also a hit!

The breakfast did not reach the perfectness of everything else. Cheese selection was nice but the bread and fruit salad seemed a bit old and the toaster was broken. The breakfast hall was partially in construction, but it will look really nice afterwards for sure.

The initial greeting was not warm or friendly. I had to ask the gentleman whether he even worked at the hotel, before he would acknowledge or help me. It was unclear from the lack of markings, whether the building I had entered was even part of the hotel. (New construction, apparently was the issue.) The parking was quite inadequate. My wife and I travel continuously. We have stayed at many many places around the world for years. I would not recommend this hotel.

Large room with a nice little balcony. Very clean and recently refurbished. Huge and very nice shower. Whole vibe throughout hotel very modern/stylish with art work and fittings/furnishings. Staff friendly and helpful.

Car park was 25 euros and not 15 euros as stated in the booking confirmation. Staff were lovely and extremely helpful in all other matters but would not honour the 15 euros quoted... no big deal, just a bit annoying.