1- Fast check-in / check-out 2- Reception staff were helpful and supportive. 3- The location since some restaurants near the hotel 4- Comfortable bed and clean room 5- The air-condition is very good. 6- The high-speed Wifi and the TV functions choice. 7- Free mini bar 8- The Executive Lounge access.

1- Lack of reception staff and only one receptionist when I arrived. 2- The reception staff not answering the phone due to the presence of only one employee. 3- There is only one elevator. 4- The parking is very small and can accommodate only 9 cars.

Beautiful hotel in a historic building. Smooth check in and Christian was lovely as well as the concierge gentleman who helped us find a table at an Austrian restaurant last minute for a busy Saturday evening in the city. The room was very spacious and super clean. The complementary bar was a nice touch. We had access to the executive lounge which was great and offers convenient facilities including drinks and snacks. Breakfast was very good and I’m very fussy about hotel breakfast, all approved.

We had dinner at the hotel restaurant on our first night and although the food was good, the restaurant was clearly understaffed and we were served by a very nice South Asia alike guy who was almost running up and down and doing lots of things at the same time, we felt sorry for him and wonder why the hotel would put their staff under these circumstances, it seems not fair at all. In addition, we would recommend a slight improvement for the housekeeping services as the hand wash and body wash containers were almost empty and we only noticed when we went into the shower. But we reported it to reception and it was immediately sorted.

Everything

Nothing

High end hotel, good pricing, nice staff

There is no spa or any special facilities you'd expect from a five star hotel

Our experience at this hotel was truly excellent! We were very pleased to receive our room earlier than expected, which made our day much easier. The room was beautiful and spacious. As a bonus, we received a sweet gift from the hotel upon arrival, which was a very thoughtful gesture. The reception staff were extremely friendly and helpful, as was the gentleman who assisted us with our luggage. The only small note would be for the older gentleman, likely the concierge standing near the reception, to be a bit more cheerful. However, this was just a minor detail that didn’t affect our overall impression. The hotel offers great services and lovely rooms. We especially thank the entire staff for making our anniversary even more special and turning our stay into an unforgettable experience. We highly recommend this hotel and give it a 10 out of 10! Once again, thank you for the warm welcome and for the early check-in.

I booked this hotel to stay in for an engagement proposal trip. The staff were very quick to reply to emails before my trip which was good for questions I had. The hotel was very modern and clean. Hotel staff were very nice and organised rose petals, towel animals and a sweet treat for after our proposal trip which was very nice.Reception and concierge staff were very friendly and informative regarding restaurants and day trip ideas.

The breakfast selection wasn’t varied as other 5 star hotels we had experienced ie not extensive yoghurts and not extensive english breakfast selection. The plates were small. One day we missed the cleaning of the room so we went to reception to request a clean, after being out for the day it had still not been cleaned with no fresh towels and the minibar was not restocked. We also found one of the cleaning staff rude and abrupt. We also would have liked milk in the room and not coffee creamer and larger cups.

Prosecco on arrival. Chocolates every night. Super friendly staff who were very keen to please.

Room service was a bit expensive.

My husband and I travel all over the world and the staff at this hotel were exemplary. Michel was our initial encounter and the last person at our departure. His commitment to caring for our luggage needs was terrific. He has such a kind and professional disposition. The young woman at check-in - so helpful and eager to please. My husband contacted a local restaurant for a dinner reservation and when he was unable to secure one, Dieter came through for us. We had the most spectacular date night because he was willing to go above and beyond. He even gave us transportation recommendations that were spot on. If you go to Salzburg, you MUST stay at this hotel. We are already discussing a return next year during this time.

The 19th century building is impressive, fit for a city such as Salzburg. Great location, aprox 15 min walking distance to Mozart birth place, which would be the heart of the city. Large room, even though not that cosy, well equipped with everything needed. Comfortable bed and pillows, sparkling clean.

The staff is not as it should be for a 5 stars hotel. Some try to be friendly, but not still not well instructed. I believe we had the longest check in ever. I had to draw the attention twice that I booked breakfast online, with a price offer. At check out we have been asked to pay for breakfast for a day that we weren’t even there.

Over all the hotel is beautiful, staff is wonderful, and will definitely return to this hotel but will book directly through the hotel and NOT through booking. com.

When I was selecting properties to stay I filtered the search to only stay at properties that included breakfast. What is confusing, that I realize now is when looking for room availability there are rooms that have twin beds, full, queen, and king. I am looking for a queen or king to sleep with my spouse but not all rooms have breakfast included. There should be an option to select breakfast included or not included with every room that is available. I was very disappointed. Even the people at the hotel seemed surprised that we didn’t include breakfast because it’s offered at a discount. So, I am not sure if this is the hotels fault or booking. com fault. If that’s the case I will search properties on booking. com and then book directly through the hotel.