The staff were amazing. I arrived and there was no one at reception. After a bit of frantic checking I finally realised I'd missed all emails regarding late check in and was in a bit of a panic. I phoned the number on the door and the woman who answered was wonderful. We were in our room 3 mins later and I also realised that all the information had been sent to me on email. I just hadn't checked. Then the cleaning staff came by in the middle of the day as we were reorganising the 2nd half of our day. She was lovely. Polite, helpful, and efficient. Yes, the facilities are basic, but it was beautifully clean and worth what we paid. My only suggestion would be to replace the missing items of crockery, glasses and cutlery. Our room could sleep 3 people but there was only 1 wine glass and 1 fork. Not really an issue as neither of us were drinking and we shared a fork. For the amazingly low cost of the room we were happy to share a fork. I've already recommended your hotel to friends looking for affordable and clean accommodation. Your location is exceptional

One fork

the accommodation met our purpose as a roof over our heads and it had basic cooking facilities. The location was handy as we were able to walk everywhere including Cataract Gorge and the Coles complex.

The bathroom was dusty under the sink area accommodating a couple of spiders. The passageways were leafy. Some power points didn't appear to work. There was a sign up saying the laundry closed at 8 meaning we went to a laundromat, but I don't think it did close.

Very friendly and approachable staff, Excellent room and far exceeded our expectations considering it was very affordable, great views heating and provided furniture and equipment.

There was some little areas of mess which were understandable as they seemed to be placed out of site. (Such as a wrapper under a table, a pizza box on top of a tall cupboard and some packets in the bathroom). But overall this didn’t bother us much. Would’ve also liked 1 more chair as it was a 3 person stay with 2 chairs.

The room was clean and fairly spacious. The bed was comfortable to sleep in and the hotel management were courteous and helpful. The location of the hotel was a short one kilometre walk into the CBD. Overall, an excellent experience.

The amount of crockery was sparse. There were only two tiny side plates provided to put our food onto! Also, the carpark spaces were really cramped due to so many SUV's dominating the area - a parking accident (car door dents and bumper scratches) waiting to happen. My own saloon car (a Mazda 3) was scraped by another vehicle. Perhaps the drivers of large vehicles could be asked to park their vehicles on the road outside?

We booked three rooms for family to attend FESTIVALE in the park opposite. The motel is tired but the rooms are clean, the beds are comfortable. We knew it was a low cost motel but we needed a comfortable bed, close to the event. You don't book a luxurious hotel when you just need a place to sleep. We were lucky to get parking. We understand some low life's, not motel guests, used the parking to attend the event, causing some guests to miss out on a car space. We will stay again.

I was happy to have a convenient place to sleep.

Olivia was lovely , friendly and helpful on our arrival We had not been to Launceston before , so she gave a few ideas on direction and what was around in walking and shopping distance. Our room overlooked the park which was nice. Only had to ask for a hairdryer , the girls just gave us some extra linen when we asked . And we were able to leave our car a little longer after checkout so we walk to the local Saturday morning farmers market which is a must see.

nothing

Right from arriving, this was a very pleasant experience. The girls at reception were welcoming and helpful. We were given a groundfloor room, and parking was available. The central location allowed us to walk to all our appointments, which was a great blessing with parking being so difficult in Launceston. The room was clean and well presented. We have found a little treasure for those times we need to overnight in Launy.

We are two older people, with a slight disabilities. We were challenged by the inconvenience of being unable to park outside the door of our unit. This meant carrying our belongings up and down cement steps which didn’t all have handrails. Wouldn’t recommend this unit to others with similar physical limitations. Otherwise, the unit was exactly what we wanted! 😊

My granddaughters loved the location , so close to the park and the monkeys!

Both apartments need oven or pizza trays . The fridge in our first room froze our salad stuff . It would have been great to move our things over to the apartment instead of having to load them into the car and wait to after the football at 6 pm ! The apartment was unused the night before , we would have paid the extra $20 to switch .

Rates were reasonable in such a peak holiday period. In fact, you can’t do any better! Helpful staff and manager was exceptionally accommodating and helpful. Help was always available and any issues were sorted out straightaway.

A bit outdated but mainly WiFi and lack of air conditioner were the only two issues. Launceston is not often that warm but things are changing so getting hotter. I can understand that it will be challenging to manage air conditioning without refurbishing. WiFi can get better or may be another option can be to offer a paid option such as $10-15 per day and as it is such a necessity these days, I am sure people will be happy to pay for it.