Very central, rooms were clean, we used as a base for exploring Manhattan. Really close to Penn Station, didn’t have much interaction with staff but those that we did were very pleasant, in particular the maintenance man who we met on our first evening. Aircon was perfectly cool and beds were comfy. There were changes for bath, hand and face towels every day, tea and coffee facilities in the room along with a small fridge and sink.

We didn’t realise there was a rooftop terrace until we came home, and would have liked to be told about that.

Location is awesome, close to Time Square. The room was very clean. The balcony was a nice addition.

All services provided by employees were very long. Check-in process was long ans room was ready 1 hour and a half late. We dined at the restaurant and we waited 45 minutes for our food with no apparent reason

The location was an easy walk from the train station and easy access to restaurants and other areas in Midtown. The bedroom was a nice size for 4 of us, and the bathroom was huge by NYC standards. Everything was neat and clean and the room was quiet. Also, it's right by a police precinct, so we felt very safe walking around the area.

There was a difficult customer in front of me when I checked out and I had to wait 10 minutes while he complained. It literally took me a minute to check out.

Loved having a room with a king bed and bunk beds so the kids didn't have to share. Everything was clean. Pretty quiet. Huge room for NYC! Very convenient location for walking to key attractions or catching the subway. We walked to a Broadway show and back without concerns.

The metal frame of the bunk bed rattled a bit and the ladder was very shaky. My 14 year old didn't feel confident about scaling the ladder. We put the mattress on the floor (plenty of space for this) and it was fine. Loved that they have a room to leave your luggage at checkout, but wish they had a system for associating bags with guests, that could be monitored when people come to collect their bags. You could walk out of that closet with anything and no one would know.

The location is amazing and the place is clean and tidy.

The front desk stuff isn’t very friendly. Their luggage storage isn’t locked or monitored. This is weird for a hotel in a such big city.

The location is great. There is easy access to the subway and nearby restaurants and activities. The room had everything we needed and was comfortable.

The room was a little cramped with two beds

Location , facilities, ability to order in own food, vending machines

Rooms were a good size for New York. Could do with some features such as more plugs , another mirror

The location

My room gets too warm at night, though it's in February ... their AC/Heater is extremely noisy if you attempt to put it on.

Excellent location, bed was super comfortable, room had everything I needed for a nice and convenient stay. Easy to come and go at all hours. Was a small issue with something being misplaced during room cleaning but staff were helpful in communicating and resolving that so a thanks to them too.

AC was quite loud (but at least it did have AC) and there was some black tarp that was covering part of the bathroom window - not exactly sure why, but didn’t really impact my stay too much.

The location was fantastic: One block to a subway that had multiple lines, and 3 blocks to Moynahan Trail station (Amtrak). Easy to walk with multiple bags. 1 mile walk to Times Square, 2 miles to Central Park. 3 blocks to the Edge at Hudson Yards, which is also where the Highline trail starts (beautiful walk down to Chelsea). Sufficient restaurants of all levels near-by. Also a wholefoods store 3 blocks away for groceries and their prepared food buffet if you're traveling on a budget. The room was surprisingly quiet. We were on the 4th floor, street side. The hotel is next to a police station. We could not complain about the street noise at all. We were also directly across the elevators, and didn't really hear anyone outside the door. Overall a pretty good budget hotel.

The room was quite small, though you'd expect this in NYC. We did have 2 queen beds squished into it plus a desk and a tv bench. Plenty of floor space for bags in the hall area, because... The bathroom was very small (a pocket or barn door would have been much better than a swing door, and the vanity barely had enough room for toothbrushes. Shower was sizable. There was a fridge but it was tucked in the closet by the bed. There was only 2 power outlets in the room (and 2 in the bathroom). No power outlets by the beds. The AC was extremely loud.