Well, I don't even know where to start. The summary - this Hotel is definitely the highlight point of our whole 2024 journey through Japan. For context - it's the third time we are in this country and this time we've been traveling for a whole month. If you have a chance to go here - don't hesitate. This is the hotel to enjoy the culture and cuisine most conveniently. As for the details: Japanese-Western Room with Hot Spring Bath - exceeded all of my expectations several times. Just wow, this new, this modern yet with a very clear Japanese style, and the second wow for all of the space, such a luxury! The wood, the details, the quality, impeccable cleanness. The bath deserved its own wow. So convenient, with regulated heat and a wide window with an option to open it and keep privacy. The staff speaks English very well. Lots of additional perks like simple but free "nighttime ramen", beverages, snacks, and sake. Great onsen space with additional private but free spots to enjoy it for couples, kids, and friends. Well managed, friendly. And the building itself - the amazingly decorated corridors, the lamps, the floors, the info tables, and the signs - I've enjoyed every inch of them. Well done with the whole design and keeping it in such a great shape. We've had half board options - high-quality Kaiseki for breakfast and Shabu-Shabu or Yakiniku for dinner. The hotel offers helpful transfer, convenient for large travel bag users. Without them - it's pretty close to the bus station. So many things I liked, but the last one to mention is the view from our restaurant counter, it really looks like a picture, but it's the mindblowing reality.

Now from the perspective of the Europeans - there are no Western food options at all. If you do not like Asian cuisine, this is not for you. The breakfast did repeat itself, with some very minor changes. There's also not much to do in the town itself (maybe I missed something). Actual options were - the bus to Komikochi (it's a separate story, an absolute must-go from Hirayu). Also, the whole Takayama, which you can investigate and enjoy for days). Then there's a Shinhotaka Ropeway. In all the cases - it's quite long and somewhat expensive bus trips per person. But it's not too expensive compared with the actual Alps. I would say this place is good for 2 or 3 nights. One is too little (especially with the weather for side trips) and 4 could be boring considering the food).

We had a huge room with an incredible view onto gorgeuous nature. It felt so private. Our room also had a circular bathtub. Ultimate luxurious experience. The food was also 5 star. The private onsen we used as a couple was really dreamy, this we reserved at the reception desk for specific times and we got a timeslot of 30min, but was more than enough. The communal onsen was beautiful and has seperated male and female. When we there in the ealry morning, it was almost empty. I thought the staff were very helpful and kind. They helped us to forward our luggage to another destination.

The town is not nice. Hirayu waterfalls is really beatifu however and not far away. We decided to walk. This hotel is a great place to stay for a couple nights.

This was truly a wonderful experience also thanks to the staff, everyone was so kind and helpful. The traditional breakfasts as well as dinners with hida beef, especially shabu-shabu was an unforgettable experience. All of the onsens were fantastic - in the room, public ones as well as the private outdoor ones. Very easy location for making a day trip into the spectacular Kamikochi national park.

Other foreigners (organized tour group) who didn’t bother to learn even the simplest cultural rules of how to behave in Japan onsen. That was luckily just one day before we left and it is certainly not the fault of the hotel or its staff, but of the foreign group’s tour operator who didn’t bother to share the basics.

The location was beautiful, the ryokan was really big. The entry and the baths were great, also the restaurant. The food was amazing and generous. We stayed two nights with dinner and breakfast. We really loved the onsen (public and private one) and the food there. Free ramen was also great. Free Yakult and milk were amazing. The room was really spacious. The bath tub in the room was also ok.

The room was not clean enough, there were a lot of stains on the wall and also dust. The sofa is also not that clean. It would be quite perfect if the room would have been clean too!

This is the best hotel we have stayed at!! We loved everything about it. The staff were friendly and accommodating. They helped us with our bags and showed us to our room. The restaurant staff were also fantastic. Our room was beautiful and peaceful. The private bath was like nothing I have seen before. So cool! Overlooking the quiet forest. The beds were comfortable, cozy and the sliding doors hardly let any light in. The womens public outdoor bath is exactly like the pictures, overlooking trees with an amazing red autumn colour tree at the front. It was just so beautiful. There is also a sauna and cold plunge in the women's bath as well as ice cold water to drink after the hot bath. I even had the public bath to myself on the second day which was so cool! The hotel provides great amenities in the lobby and the room. Water, local sweets and shampoo/ soap in the room as well as additional toiletries as you check in. At night there are local snacks, ice water and sake in the lobby. In the lounge they had beer, wine and local apple juice at night. Tea and coffee available in the daytime. There was also ice lollies and milk for after the public bath. The outdoor private baths which are on a first come first served basis were also beautiful. We were able to use them often on our stay which I was glad about as I initially worried they would be too busy. They open til late too. The outdoor deck has a fire pit at night overlooking the trees it was so peaceful. We had the hida beef at dinner which we cooked ourselves on the grill, a great experience. It may be better to book this hotel direct as we didn't realise we hadn't booked breakfast and dinner. Luckily they had space for us when we checked in. There is a free shuttle from the bus station although it is a short walk if you don't have heavy bags. We did so called them via pay phone upon arrival and they were there within 5mins.

One of the greatest resort stays! The location is very beautiful, the resort is. Very clean, comfortable and offers a huge variety of additional complimentary services! We enjoyed everything! The resort provide free drinks, ice popsicles after hot onsen, sake tasting! The yukatas were very pretty and comfortable, not to mention fun to wear :) The staff were very friendly and helpful all the time! We were very happy to enjoy a beautiful private open air onsen, it was a very memorable experience!

Everything was perfect, we only wished we stayed longer :)

This place was absolutely gorgeous and so comfortable! We loved this place and were very happy to stay for 3 nights, but wish we stayed for longer. There are private onsens which are open for free to anyone if they are available (which a lot of times we found they were available which was great!). Our room was gorgeous with a private onsen as well and a lot of space. It was a bit pricey but so worth it for a rest we really needed while travelling in Japan. It was also snowing in this town so we had some breathtaking views while staying here. The food was great, and we loved the views from where we sat for breakfast looking over the mountains. There was also free drinks from 3pm to 9pm which was so cool. Free noodles at 10pm too.

Nothing!

Where do I start? From the warmth of the staff when we entered all the way until the end of our 3 night stay was amazing! There were plenty of people to help at any time and everything was super clean. We haven’t even talked about the facilities, the variety of hot springs, free ice cream, milk, amenities, candy, drinks including alcohol, ramen and the super comprehensive Japanese breakfast and dinner each day. Such good quality. We also walked into town on Christmas Day and bumped into a ski resort, did a quick snowboard run down the hill and soaked our feet in a public foot bath while still experiencing the serenity of the alps and snow. It was a perfect way to spend Christmas. Thank you!!

Just a small detail about our room, we got the private onsen bath for our room which we found wasn’t hot enough so we ended up just using the public ones which was fine anyway because they were so good, clean and not super busy.

Nicest ryokan room we came across during our trip, perfect condition, very spacious, separate living room and bedroom, in-room onsen bath was fantastic, more comfortable beds than standard ryokans. The hotel's private onsen is incredible too, and even included in room price. Staff were all lovely, as is tradition in Japan.

In all fairness, I have had slightly better food at some other ryokans with a little more variety.

Very friendly staff, beautiful location , big rooms with a view, many hot springs

When someone pays this amount of money , you expect that the room is meticulously clean! But it was not. Dusty surfaces and some hair at the sofa ,that were immediately obvious (not talking about tiny details). The food was good ,not excellent, like some say here in some comments , a bit chaotic the situation because of the amount of people in the restaurant.