Location was brilliant so close to old town with several cafes near by. The bus for the airport can be caught immediately outside of the hotel. Staff were helpful in pointing this out to us. Nothing was too much trouble and staff were very friendly. Good buffet dinner served in the evening but only on certain days of week. Breakfast was good with nice choice of different foods. Both were very good value for money.

The decor was a bit dated and bathroom needed modernising. That said the showers was very powerful if not a bit old fashioned.

The room was very comfortable as was the bed, overall the hotel was clean and well appointed. The meals whilst tasty lacked in variety. We found the pool to be very nice and enjoyed hours of peace there. The staff were very helpful and friendly but reserved. We will be back to stay at the Merlin.

The meals could definitely have more variety, there was a Captains bar that was never open and could only get a cocktail during happy hour, when we asked for a drink got told "you missed happy hour" and couldn't get a drink.

Hotel was good, but picked this hotel more for it’s location to get to Phuket Old town, as It was only a short walking distance. The main Central Festival shopping mall was about 2.5km walking distance!

Phuket in general, this place is not for me! Everything’s overpriced and all the sightseeing is far to spread out which is a killer when it comes to traveling between because there’s far too much traffic and it takes ages to get anywhere!

Good location. Comfortable.

Staffs (except for the lady who is a manager) could be nicer to thai customers. The manager alone seems to understand what client service is about. Moreover some people on the floor where I stayed were allowed to smoke weeds. The smell was so disgusting for a few days.

Everything was good, specially spacious room & friendly staff

We have booked three rooms, on of them have started very strong damp smell coming out of the air con unit at night so they have moved one of my friend to another room and that was okay. Also we had to take care when using the lifts as it's doors closes so quick that I struck in between 2-3 times.

big clean comfy bigs and space room and bathroom peeve to get ready for the day, we went down for a morning coffee and came back up and the beds had been remade also it’s Perfect for parking, right outside. Security outside at night. Decent size swimming pool with clean outside toilets right besides. It also looked like it was cleaned and monitored frequently. The only thing I would say is there was limited sun beds so get up early and go down to the pool if that’s something your looking to do. Over all I would only say it was a great stay and we would be back if ever to be in old town phuket again

. The only thing I would say is there was limited sun beds so get up early and go down to the pool if that’s something your looking to do. And a phone on the floor we was on (5) was ringing annoyingly quite frequently

Very convenient for walk to Old Town Phuket and the Vachira Hospital where I was attending.

Pool was quite small and went into the shade from about 14:00 for the remainder of the day. It was clean but looked like it needed a revamp.

Merlin hotel is a very good budget stay for Phuket Old town. It’s located quite near the central area about 10 min walk and it’s in a quiet area. The room was clean and comfortable and the bathroom was also good with great water pressure and hot water. Staff were really nice and we enjoyed the fruits and banana bread at breakfast.

The hotel is very old so of course don’t expect any modern designs or new feel to the room/facilities.

The rooms spacious. Has black out curtains, so it’s completely dark if you want to. Cleaned daily, 2 bottles of water daily. Decent breakfast, tasty coffee. Lobby comfortable to sit with your laptop. 5minutes from oldtown on foot.

A bit outdated. The elevator very loud at night. Massage salon is not good, dark ugly basement, I advise choosing somewhere else.

The staff were very helpful and the service was very good as well. They even helped us with directions and lent us the adapter for free due to our charger not fitting the sockets. The room was also very clean and comfortable to sleep in after a long journey. The location of the hotel is also very good as it is in the centre of tourist attractions. Thank you so much Phuket Merlin. Definitely would want to stay here again when we visit Phuket😁