Coral reef was awesome but take care lion fish is there.Mongolian restaurant with tasty and juicy food it is my first experience but I love these food because of the chef. Animation team and there shows dance show and music show with perfect master I did not remember his name to thank

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Free upgrade to a direct seaview suite. Excellent hospitality all over the property. Great food experience Proximity from the main attractions of Marsa Alam Great guided snorkeling experience Exceptional staff member from front desk to housekeeping Nice interactive animation team Quietness and serenity 95% International guests Special thanks to Mr Kamal El Hawary, Mr. Mohammed and Ossama at the FD. Mr. Taha and Mr. Ahmed at the Restaurant Mr.Mustafa at the snorkeling marina. Mr. Ahmed at housekeeping. Mr. Ahmed Ezz and the great chefs they have.

Outdated air condition devices The beach is too shallow but good for children. Cash payments only as the Hotel is in soft-opening mode.

It’s a great value for money, an inclusive place with all the activities possible in Marsa Alam. The snorkling there is something else. We could see a turtle right there while we’ve been trying to find any in different deatinations in Marsa Alam. There’s a diving club too if you’re a diver. The animation team spiced things up all day and night. The location is perfect, yet you wouldn’t need anything outside the hotel. Finally, the exceptional service and the welcoming staff did all the magic. We asked for a late checkout. The hotel offered us a free late checkout, a lunch meal, and even extra meals to take away with us! That was really generous. We are greateful and we’ll definitely come back again.

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Great renovated hotel. The hotel's chef is a real magician, he cooks meat dishes deliciously, and desserts are delicious. Excellent and very tasty dishes. Large rooms, lovely pool and convenient beach.

The staff is incredibly kind and go above and beyond to ensure your stay is comfortable. Food is very good. I even had car problems during my stay and the staff were instrumental in helping me during this challenge.

Good hospitality , the staff are friendly and helpful, and the hotel is generally beautiful.

I like it , Just the need to increase the food varieties

Since we came, a very warm welcome beginning with the reception and going through all members of the hotel. We had an immediate upgrade without even asking for it. The rooms were comfortable, the restaurant was good quality and taste, several pools, with good animation team, especially at night performances. We enjoyed the sandy sea (unfortunately the sea was a little bit too shallow), but this is nature, can't complain.

As an advice, try to have more variety in food especially during lunch. And the quality of patisseries need to be somehow upgraded. The snorkeling area must be bigger, you have all the area needed along the coral reef.

The coral reef was amazing. I was very warmly received and helped by Ahmed Abdel Hamid, who helped me in every way and gave good tips and recommendations, and in general, went an extra mile. I wish all receptionists were like him. The housekeeping guy was very nice too - he made a towel heart for me, although I was staying alone 😅😍 Besides, I found NLT travel company just great - Alex helped me to get to Luxor by booking a tour with an outstanding Egyptologist, whose Italian was next to perfect.

The food in the canteen wasn't great, but the BBQ and Mongolian restaurant had delicious food. No proper cocktails - do not expect any real juices in them.

We really enjoyed spending a week at Protels. All the members are friendly, helpful & always smiling. The managers are very friendly, gave us all the support needed, and looked after us. We had much fun with the entertainment team. The clearness made our room impeccable every day (very well cleaned). All the waitresses are friendly and polite, always giving they best to help. Loads of different options of food, Arabic taste. The building is the same as the pictures. Long beautiful beach, and the coral reef is awesome for snorkelling. Everything was great! Thanks to all the Prostel members.

The only thing missing is a Dive school/shopping. We had to go to a nearby resort to get a diving pack.

Ahmed, from the reception, was really helpful, as well as all other staff members.

The constant music by the pool could be lower in volume, or simply turned off.