Our stay was relaxing. I liked the fact that the beach was really close. The room was spacious enough for my family. The resort grounds were exceptional and decor was spot on.

The room towels were a bit rough and dingy. Food was semi warm and a bit dry. Pool water was cloudy. Poolside lounge chairs were hard. Poolside drinks were amateur mix. Not all the staff was friendly, The oriental restaurant greeter looked us up and down, judgmental and turned us away. We didn't go back there.

I usually stay at Club Med and so the food services was not as high level and there was less service in serving food. The buffets often got messy. I perfer to have someone making the salads rather than just buffet ... too messy.

food services could use more help in serving. More clearing of litter in the sand. There were balloons from events and then they just popped and were left to blow into the ocean. I think balloons should be banned in the resorts unless they're careful to disposing them.

The food at the restaurants was good. The air conditioner in the rooms. Facilities were clean. Drinks were good. Their daily show was nice.

Place is short staffed, half of the staff is grumpy. They were rushed and rude half of the time. The lady with the towells was so strict on one beach towell per day. It was hard to get a server at the pool or beach area. Beds are ok, not too confortable. Check in and out was long! 8 guest...imagine. We were charged extra because they only had 7 guest on their end even showing them my booking reservation. Booking's customer service was not reachable either. Over all it was ok. Not worth the all inclusive price tag.

All inclusive, amazing buffet with varieties of food. Many different shows for everyone to enjoy.

No stores, no pharmacy on the site to purchase necessary medications and supplies. Unfortunately, the hotel staff were not able to provide any women pads. We paid for airport shuttle but been told that “they don’t have it and we need to call for taxi.” AC in our rooms was loud and created more humid. We returned back home, unpacked our suitcases and found our clothes wet.

Breakfast- lunch- dinner are very tasty. Good quality and the big variety of food. Amazing location- near the beautiful beach, amazing views and very important- very friendly staff.

I like all in this place. Just I want to recommend that they change the plates in the restaurant. The ones they have, have clearly been there for a very long time.

The entertainment was spectacular, the staff were incredible, helpful and friendly, and most of them spoke good english, the drinks were delicious, very generous with alcohol in rooms and at bar, the room was comfortable, air conditioning worked, and a fan to boot! nice balcony, and warm showers! yay! Oh and the cleaning staff/maids were so lovely with my 19 month old nephew (occupied him while my friends ate) and the buffets had lots of selection!

Very far from PVR and accessing the little villages could be pricey if using Taxi provided by hotel, however we knew this already so no problem. There was only 1 elevator row, and our room was very segragated, so it was quite a walk with children, and there was one day where they changed the times for food service (i.e all restaurants closed between 12-1 and then only 1 restaurant open for lunch and it was packed!) and gave my niece and I a hard time for wearing a pool cover in the dining room, when we hadn’t previously been told and there was no signage.

Many restaurants, good variations of food and drinks. Great weather, not too warm. Hotel is directly on the beach, that was great. Nice room service with bar available. Our son loved the time in the hotel.

Water in the pools was not very clean, also too warm. Difficult to find a shade next to the pools, the same for the beach - missing umbrellas. Only one beach towel per day which was not that practical.

The food quality and variety is fantastic The staff is very friendy and helpful The number of chairs available for the pools and the beaxh is suficient

Rooms are a little outdated (specially the restroom) The balcony had a loose glass barrier (very dangerous specially with small kids) Elevators are very old, and very slow, a lot of waiting time for elevators

Everything was pretty good, amazing food, cool pool (a little bit dirty but ok), comfy rooms and a fun animation team with funny games at the pool... It is definitely a great option to visit, you won't regret it...

We had a problem with the payment at the beginning with the credit card, we would like the option to pay before arriving at the hotel so we can fix any problems that will exist in the check-in and not lose too much time in it. Finally we had to pay in cash which was an uncomfortable situation...

Very spacious and pretty.

The long walks to the elevator and back. We got a room on the sixth floor and sometime having to walk up all does stairs is a lot in my opinion . Specially after a few too many drinks. Staff is the usual as long as you tip you get great service. They do prefer to give better attention to tourist then natives. Got to see some interesting attitudes and interactions occur. But as long as it wasn’t directed towards me. I simply didn’t care. Went about my day.