I recently stayed at this hotel, and it was an exceptional experience from start to finish. The hospitality of the staff truly made the trip memorable. Our room was spotless, and the staff went above and beyond to ensure we had a comfortable stay. We were pleasantly surprised to have free access to bicycles and umbrellas, which made exploring the area so much easier and enjoyable. Special thanks to Ms. Than and Ms. Phuong, who were incredibly helpful with everything we needed. Their warm, friendly approach and readiness to assist made us feel right at home. Highly recommend this hotel for anyone looking for a welcoming and accommodating stay!

The hotel is conveniently located outside the old town, just a brief walk along the river away. The staff were very friendly and accommodating, and tended to our every need. The room was pleasant and clean, with nice views of the river and city. The bathroom was especially spacious, with a big shower recess and a proper bathtub.

Every morning the light shone directly from one of the bathroom windows into the bedroom, right across our bed, waking us up around 5:30 am. I guess the problem could be fixed with curtains over the window, or something to block the gap between the blinds over the bathtub and the wall.

The staff and the people at the hotel were extremely hospitable and friendly and went out of their way to attend to our every need, especially Suong. We stayed at the Royal Riverside in a beautiful room at the front on the corner with great views of the river, the town and a bridge and it was ideal for early morning sunrises. The room was attractive and spacious with a 3 seat sofa and a glorious bathroom with a free standing bath. The breakfasts had everything you could wish for and our morning chef learnt our egg order and brought it out to us every morning exactly as we preferred without even ordering! There was a lovely outside seating area along from the pool and at the front overlooking the river so it was a great start to the day and so quiet and peaceful. The situation for us was idyllic, as it was a little haven 5 minute walk from the old town. Hoi An itself is a busy, town with lots to explore on either side of the river and bus loads of people come in daily to explore the historical sights, and other tourist spots. We enjoyed the many roof top bars, restaurants, and shops and the night market but we were happy to retreat to our hotel. The beach was a short bike ride away or taxi, and hotel provided bikes. We went on two trips organized by the hotel. We had a fabulous holiday here and we will definitely come back to Vietnam and probably Hoi An and this wonderful hotel!

Take the time to talk to the staff and ask loads of questions about the organized daily trip schedule and organized tours. We did the Ba Na Hills trip which was spectacular but very busy and we felt 12 people on the trip was too many as the guide struggled to keep all the group together!

Wonderful staffs, very friendly and helpful. It’s my second time staying here and probably will come back whenever I’m in Hoi An. Room is super spacious and spotlessly clean. It’s a fairly quiet and peaceful neighborhood right across from the river, just a short walk to Old Town, convenient stores and cafes very close by. Also easy access to other parts of town which you can utilize the free bicycles for.

Nothing! If anything AC in the room I stayed in was a bit week and not pointing to the bed so it gets hot at night - I didn’t have this issue last time in a different room, so this won’t keep me from coming back next time.

Very nice quiet location far from the loud central tourist area, but still very close and walking/biking distance. I like that they provide bicycles for free.

The breakfast buffet is very sad and really needs improvement. I traveled with a friend and booked 2 rooms of the same room type and price- but the 2 rooms we got were different in size. My friend got the nicer and bigger corner room, with bigger windows and more sunlight, while I got the smaller room with a smaller window and less light. They should have given us the same room type.

We loved our stay here❤️❤️! All the staff, and in particular, Ha, Hien, Ugea and Van made our stay personalised, their service was 5 ⭐️. They even bought me a birthday cake and sung to me. This boutique hotel is clean and away from the noisy hustle and bustle, but within an easy stroll to everything. It is also great value compared to other hotels close by. Free bikes made it easy to get around. The pool was so lovely that we stayed and had lunch. We used the day spa. There’s a great mix of food options for everyone from breakfast through to dinner. I didn’t want to leave, I would highly recommend this hotel!!

The location was brilliant, a few minutes away from the busy centre but really peaceful and calm. The room was incredible, so luxurious and comfy beds. The river view was brilliant and added to the stay. We couldn’t be more grateful to the staff (Suong, Than, Chau) who gave us so much insider knowledge about Hoi An, the best shops to visit, times to go, etc. They were so lovely to chat too and always smiled and helped us when we needed. They also were so kind after a stressful journey to Hoi An and helped us relax on arrival. We rented a scooter from reception and it was really easy and we were given a demonstration as first timers. Cycle bikes also free and great quality. The pool was also a highlight, although on a colder day was a bit of a shock, on a better day it would be a great spot to relax. Breakfast was fresh and loads of choice.

Nothing, we didn’t want to leave!

The staff were amazing,so helpful and professional. The location was perfect to get around the city. Very comfortable, clean and maintained. I liked the intimate feel and size as opposed to huge hotels. The buffet breakfast was amazing as was the service.

Nothing

Good location (5/10 minutes walk into town) and food. The staff were exceptional and could not have done more to make our stay any more enjoyable. Hotel staff in most parts of the world could learn a lot from these young men and women.

Only small disappointment was that the balcony was actually a Juliet balcony and did not accommodate a chair.

The rooms were clean and tastefully furnished. The hotel is situated a short walk outside of old town, which means that it is quiet at night, but still close enough to walk easily. It also has a lovely swimming pool. The staff are incredibly friendly and very helpful. I celebrated my birthday during our stay there and they prepared a small cake for me as a gift❤️

The breakfast buffet is good, but nothing special.