The location was very good. The room was comfortable. The grounds were good and we were close to trailheads and the bus. The coffee from the coffee machine was very good. Staff were friendly.

The breakfast could have been improved. I would have liked some healthy cereals; granola or homemade oats, and cheese that was not cold and fruit that was not canned - like peaches and pears. I think tomatoes should be at room temp and not cold. Dinners were ok. Desserts were good. I would appreciate if staff knew more about hikes. The tea from 5-6pm was a nice idea but the tea cups were so small you couldn't really have a good cup of tea.

Very helpful and knowledgeable reception team. We had an Executive Room that was well-equipped and spacious. with a very comfortable king size bed. Excellent breakfast with a good range of fresh breads, pastries, cereals, fruit and yoghurt. A warm buffet breakfast was also available, though not individually cooked. Good quality coffee from a branded machine and a wide range of black and fruit/herbal teas also available. We stayed for 4 nights in February and the hotel was relatively quiet, and only a couple of minutes walk into the small town of Santiago del Tiede. The hotel caters for walking and cycling groups of varying sizes, and I can imagine that the buffet breakfast experience could be very different when busy.

Nothing to dislike but we were lucky to stay here in a quiet period for the hotel.

The location of the hotel was perfect for visiting both the northern cost of Tenerife, including Masca and for easy access onto the main southern road (TF-1). The hotel is situated in extensive grounds with plenty of free parking. The room was large and comfortable. Staff were helpful and friendly. Breakfast was good with a variety of fresh meat, fruit and bread. There is limited hot options, but still plenty of choice. Nice patio available for eating breakfast. Hotel is in a small town with a variety of local places to eat if you fancy a change from the hotel restaurant.

Large breakfast buffet with fruit, meats and cheeses plus the option of scrambled eggs. Room was very spacious and we had both a shower and a bath in the bathroom. In January options for places to eat in Santiago del Teide are limited, so we ate in the restaurant for a couple of nights from a set menu. Reasonable choice and food was excellent. I imagine in hot weather this hotel is very cool and the central courtyard a welcome place to sit. Location is a short walk from the centre of Santiago del Teide and there are several excellent walks which start nearby. Hotel has a spacious car park and is close to a bus stop.

The choice of wine was excellent with good local wines available but they come at a price. It meant that the set menu which was pretty good value for money then became quite pricey if (like us) you had a bottle of wine. Our room was spacious but it took a while to find the kettle which was in the wardrobe, and the only place we could find to plug it in was in the bathroom. The surface was large so it wasn't a great inconvenience just felt odd making a brew in the morning in the bathroom.

Very quiet hotel set in a tranquil environment, albeit it a little weird with some odd buildings dotted here and there. Breakfast was a good spread, plenty of choice. Great access for hiking trails if that's what you want

The only thing that irritated me a little was the staff kept clearing the table before you'd even finished eating. They'd unnecessarily take away the second placement, despite it not being used, and would come and clear dishes immediately, giving the feeling they were rushing you off the table. If they didn't do that, and they weren't busy, then the restaurant meal would have been a lot more relaxed..instead, it was more like 'eat your food and go ASAP'. They also didn't allow me to charge the drinks or meal to my room, very odd for a supposed 4* hotel For the rest, all was fine.

We only stayed one night, after a massive delay at the airport picking up our hire car, we arrived at 21.10, sadly the kitchen had closed and there were no other places in town open for food. The lady in reception found us a bowl of nuts and sold us some beer. Wasn’t the best start to our trip, the lateness of our arrival wasn’t the fault of the hotel, but perhaps they could have found us some bread and cheese? However it is a lovely place, very clean and comfortable.

This is the Perfect place to stay for visiting Masca and doing the local walks. It is a nice complex of buildings, some historic and some modern in the very pretty landscape of Santiago... the hotel is pleasantly decorated, and beyond my (fairly standard) hotel room there was an attractive sitting area that I used to work in. There are also pretty patio areas that one can use if it is warm enough.

It was a quiet period and many facilities seemed closed - but apparently there is a sauna and cycling room. There isn't really a bar, but there are a few local bars and a restaurant 5min walk away.

A great place to base yourself to explore the surrounding area. Some fabulous walks/runs from the hotel. The hotel was relaxing and quiet we extended our stay as we felt so comfortable. Good breakfasts. Staff friendly and accommodating.

Maybe we were unlucky but the restaurant food we had was not so good for the price compared to other places in the village.

We only spent 2 nights here, but it was what we were looking for being away from the big resorts. Tucked away and nice and quiet area with good access to hiking trails and a short walk into the town. The food is about average, but can't complain about it. The service was great and staff were very polite. Be worth it for the small boutique style with friendly and good staff.

We came in off season so none of the other facilities that the hotel offer were open, but it's more something to consider if you wanted to use those facilities.

Got a lovely surprise and was upgraded to a balcony room. Gorgeous...Food was amazing for our evening meal but breakfast was a let down.... not much left on our alloted time space. No cakes left, everything was empty but we managed with toast and coffee, shame but looked like the staff was one person only working very hard.......

Breakfast big style....not very good.