The service was beyond my expectation. We stayed in separate single rooms and when we left we carelessly left a small watch charger in one of the rooms and in another we discarded a shirt on the table. The next day we contacted the hotel about the charger and the replied promptly that they found the charger and a shirt. We were willing to pay for the delivery cost but they covered it. For the rate that they charge the service, breakfast, Onsen, cleanliness, and location are well above our expectation.

No.

The staff is EXCELLENT. They were all kind, welcoming, courteous, and helpful. The room was clean and comfortable, though a little crowded. The location is great. It is very close to the Gotemba station--easy to find and get to. It worked very well for what we were looking for. Breakfast had a good variety of choices, and staff kept all the food selections well supplied.

We had a room with two beds because we thought it would be a little larger, but the beds took up so much room that there was very little space to put out two suitcases. The sink and shower faucet were one in the same. Though it worked, it could use a little updating.

The staff were professional and friendly. Room was spacious and well-equipped. Bed was big and comfortable! We had a great view of Mt. Fuji from our window. We enjoyed breakfast and the onsite onsen! There is a lil' standalone shop selling ramen directly opposite the hotel. It's family-run and everyone was so warm and friendly! Definitely give it a visit if you're staying here

It's a bit of a distance from the bus station, but still quite an easy walk away!

Great location, quick walk from the station. Staff were helpful and attentive. The room had an incredible view of Mt. Fuji, and everything we needed for a night. Breakfast had a lot to choose too. Great value for money!

Unfortunately the room could have been more thoroughly cleaned. It was fairly dusty on surfaces like the table and windowsill (which set off my asthma a little). Looking more closely at less obvious places like under the fridge were REALLY thick, like animal fur, with white/grey dust.

breakfast was sufficient, across the street is a 7-11 and its just 5 minutes walk from the train and bus station. it fit our requirement for our Mt Fuji hiking the next day. would've loved to stay another day when returning to use other facilities. maybe next time

Onsen, reception staff, location, efficient check-in, breakfast was very good, easy checkout.

Noise from trains at night in rooms on railway track side. Lack of availability of Fujisan side rooms with view of mountain from upper floors.

The location is great for travellers. The breakfast is simple but very nice, especially the deep-fried food. The bath is great! The onsen water is hot and good.

The room is a little bit small for 2 pax + 2 luggage. But compare to the price it's fair enough.

Overall I found this hotel to be well managed, friendly staff and good facilities. The breaklfast was very good. The access to the Mt. Fuji area is excellent from Gotemba. I will definitely recommend this hotel to others.

I liked that the hotel would try to accommodate your requests. I requested for a room with a good view of Mt Fuji, away from noisy family/group rooms, on a higher floor. I got those, if not more.

You have to buy the detergent separately (when using the washing machines)

Pictures of rooms looked clean and tidy, but rooms were better than expected. Good selection for breakfast, onsite onsen was lovely. Convenient location, 5 min walk from train station. Staff were friendly and helpful.