Our superior family room (on the second and third nights) was large, quiet and very comfortable. The weather was warm, but an electric fan was provided so that the room temperature was comfortable. We ate breakfast and dinner in the hotel, and these were good. I appreciated the small courtyard terrace of the restaurant on a warm evening. Horncastle is a pleasant small town with the shops, restaurants and cafés you might require for a short stay. The hotel has adequate parking.

I booked a classic twin room (and kept my booking confirmation email, thank goodness!) and also emailed the hotel the evening before arrival to request a quiet twin room. When we arrived, we were given a room with one double bed at the front of the hotel, on a main road with loud traffic noise, not compatible with the hotels's 4* rating in my opinion. The weather was hot so the window was open. There was a pub with live music a few doors away. I stated immediately that this was unsatisfactory. Unfortunately there was no suitable alternative available for that night. We were moved to a superior family room for our second and third nights. But we had the inconvenience of unpacking and re-packing our luggage before an important family occasion.

The hotel is outstanding, I booked online and had never stayed in the area before so was unsure what to expect. It totally exceeded any expectations I had. The hotel had a wedding on, however the staff continued to deliver a high standard of service to those who were not part of the wedding, making every guest feel welcomed. Food was stunning. The staff were amazing and I would like to thank all of them for making our stay a memorable one. I will certainly want to revisit next year. A very big thank you!! X

With the hotel nothing at all. However I did hear another guest moaning the service was slow waiting for their evening meal, I can assure you all, she was waiting no longer than 10 minutes. I feel some people are not happy unless they complain! 🙄.

Lovely historic listed hotel, very peaceful location. very well maintained and lovely room. Exceptional staff, always facilitated and clearly worked well as a team both as a group and toward customer focus. The chef, when we stayed, was clearly very talented. The menu was well thought out and the food was beautiful.

Horncastle is a very historic town but, like many places is suffering and it's a real shame. Still a good large antique shop and interestingly a new venture going down memory lane. Lovely part of the world that deserves more visitors!

The staff were all delightful , especially the receptionist who is a great credit to the hotel . The evening meal was spot on and a very reasonable price .

As other reviews have mentioned the sound proofing is an issue . I think this is an understatement….. walking , talking , snoring can all be clearly heard as well as happy children jumping around the room above ( nice they are happy , but unfortunate to put a family of 4 in a room above a ground floor room ) I did ask the receptionist if we stayed again do they have any better sound proofed rooms - unfortunately not , so I will book a second floor room so at least the noise could be limited .

I’ve stayed a few times & that’s why I went back as I love staying there,it’s clean comfortable & spacious & the staff are lovely & friendly also it’s central to the town

Only a couple of small things,when you ‘go green’& put the sign out so there’s no cleaning done or beds made for up to three days they don’t come in & replace cups tea/coffee & milk so you have to ask & there wasn’t a good supply to take up again just bits & bobs & I felt uncomfortable asking!also my room was very clean but the shower curtain was discoloured & a little mould at the bottom but neither put me off & im looking forward to going back!

Ambience, decor and interior design. Very comfortable, spotlessly clean rooms, very pleasant helpful staff. Great location for us.

Disappointed with dinner. Waitress greeted us with a very large list of dishes not available. I suggested it would be quicker to tell us what was available! Four off the starter selection, three from main course, and only three left on dessert section. We had booked the table for 7.30pm not very late. When our main courses arrived the green vegetables were practically raw, they didn’t even register on the Al Dente scale. Disappointing.

Room was excellent, bathroom facilities were, er, shall we say interesting, the wash basin hot tap would either spray water or play a tune - not both at the same time. There was the fiasco of signing for anything at the bar so on the departure day it was likely you had a pocket full of receipts to rummage through. Surely, if you get drinks pay for them. Then there was the request to settle the account the day before departure, that was a new one on us! Also, service charge, added to the bill - thought one paid that if one was very satisfied, if this is the case soon we can expect the taxi driver to say, ‘That’s £15 plus £1.50 please’

The one member of staff, who, when asked, ‘could we move from this table please, we’re in a draught said ‘ why, every one else said it’s to hot’

Welcoming friendly staff,Delicious and hearty food . We have been lots of times and always found it calming and relaxing . This time was different as we bought the family .Our two daughters and granddaughter. They were so surprised at how big the room was and loved the decor . We all had a fabulous time .

The little one had filled her nappy and they didn’t want it to stay in the room .So I had to find a bin outside the property to put it in .Also some areas need a touch of paint or a good scrub eg some walls tea spilt down it or around door handle and switches .

The place is gorgeous, the rooms are wonderful and the staff are friendly and so helpful. On top of that it was great value for money and the breakfast was great. We were wondering if there would be another reason to come back to town, just so we could stay there again!

Nothing to do with the hotel, but we were in the area for a wedding and hadn't realised that there are no local taxi services. Definitely worth planning ahead! Thankfully, a staff member at the hotel helped us out. Over and above service, thank you 😊

Staff were all excellent. Good range of choice in menu for both breakfast and dinner. A good non fussy hotel in a good location. Nice links to hotels history for first time visitors.

Would not have found car park without another guest giving instructions prior to visit. Just giving the road name of the right hand turn would solve the problem. Room needed a little bit of attention with a few things like the blind would only open a few inches which meant we needed to have the lights on.