Older hotel, nice garden, good location, breakfast ok but no coffee machine, coffee is served in cans. Capuccino,… are charged extra. Rooms are spacious but old, beds are ok, no walk in shower, bathroom is outdated, rooms need renovation

Location

Great facilities with lots to do, with outside and indoor pools. The buffet food at breakfast and dinner was of good quality and varied. Plenty of fresh fruit and vegetables. The Italian restaurant was also very good. Staff at the hotel were very helpful and friendly, happy to help. For example, a waiter noticed our table was slightly wobbly and took the initiative to fix it. The studio room was large and comfortable and the room and entire hotel were very clean. We had a very relaxing stay and would absolutely choose to stay here again in the future.

We can’t fault it at all!

We stayed at The Residence hotel, part of the Portobay complex, next to Eden Mar. We were upgraded at check in without being told and it was a nice surprise. The apartment we received was very big, think of a bigger apartment with a “small” hotel room included which had its own bathroom. Everything was very clean and, even though we did not use much of, the kitchenette was equipped with everything necessary for cooking. Beds were comfortable and in good shape even though some of the furniture pieces were showing their age. There were 5 swimming pools available, some indoor (one which allowed for swimming outdoors as well), one of them heated and two were suitable for little children. A gym, indoor and outdoor play areas for kids, as well as a hobby room were all available for free access. A SPA is available, we only went there for a massage that was nice. People are extremely helpful and nice, we really felt really good. On top of everything the included breakfast buffet was very generous, even with sparkling wine available, and one could eat indoors or outdoors on the terrace. We would come back and choose the same hotel without hesitation. Funchal downtown is within walking distance, although maybe this is not an option for everyone a quick taxi ride is also possible. Nevertheless, location is also very good.

Really nothing negative about the hotel comes to mind.

Breakfast was great! We preferred the larger Atlantida breakfast venue for its greater range. Was a bit busy at peak times - OK if you hit it at 7.30 before a day's excursions. The location was well served by buses and there were plenty of local eateries. We used the hotel's Veranda pool bar for lunch on several occasions and ate at the Alfama a la carte restaurant a couple of times. There is a local supermarket and the room contained a kitchenette sufficient to make snacks or a meal. Pools are large and weren't too busy, and we were always able to get sun loungers in our preferred locations.

The main pool was closed for our last two days for cleaning. There was no information to indicate whether this was an unforeseen incident or a planned maintenance.

Very friendly and helpful staff, great selection of facilities, lovely gardens with different seating options, excellent breakfast, nice pool bar/cafe. Spacious bedroom and very comfortable bed, very good location near to the sea, restaurants and bus stops.

Nothing.

We could not fault the hotel on anything. So very comfortable with spacious room, clean and super sea views. Great nights sleep and super mattress. Facilities outstanding especially the large indoor heated pools. Breakfast had a superb selection. Would not hesitate in returning when we next come to wonderful Madeira🌴😎Friendly helpful staff 😊

Everything was perfect for our stay.

Location was ok, walking distance to city centre and lot's of restaurants on the area. Garden and pool were nice, but unfortunately it rained all the time, so not much use for these.

Rooms and hotel is a bit outdated and old fashioned. Service at the reception was not very welcoming. Nothing special, big chain hotel. Based on the review ratings, I was expecting more. Fruits at the beakfast was mostly from cans.

The resort is just wonderful, pool, gardens, breathtaking views, perfect food and drinks, very good spa. Amazing authentic combination between luxury and nature ❤️

Everything was perfect

The food, hotel facilities and staff were brilliant. The room and balcony had a nice view and we loved the fact there was a small kitchenette to make dinner for a couple of nights and save some money.

The room itself was dated, the pillows were a bit uncomfortable and the king size bed was two singles pushed together which is always annoying when your a couple and one of you ends up in the crack.

We had a fabulous stay at the Eden Mar. The taxi transfers were booked for us in advance by the hotel and everything went very smoothly getting to and from the hotel. Breakfast was exceptional; we've stayed at many hotels and the breakfast buffet is among the best we've had. The facilities at the resort were wonderful; we went out most days to explore the island, but we really enjoyed the pool and hot tub. The restaurant food at the resort was also excellent and convenient after a day exploring. I would not hesitate in staying here again and hope to soon, and we are the type of couple that usually loves to go to new places rather than return to places we've been before!

Only comment is if you are hiring a car and return late in the day, it can be struggle to find a parking spot at the hotel.