Hotel and room was warm. Staff were helpful and courteous. Breakfast was excellent. Ideal location for 24 bus route which runs past hotel and Pimlico tube station (5 minute walk away)

Carpet in room was dirty and needs to be cleaned/replaced

Very nice place. It has a lift, which is great. The temperature was tolerable in the room since it wasn't too hot out, but we typically like it a bit cooler. Staff was very nice, and they held our bags after checkout while we explored the city. Breakfast was definitely an awesome bonus. I would definitely go back and would recommend to anyone who asked!

Lack of AC, but it's a minor inconvenience with all the other positives. It also isn't nearly as warm as it gets in some of the southern states in the US, so it was tolerable. The evenings were cooler when we were there in May, so this also helped.

Staff were all very welcoming and helpful. In particular a huge thank you to Miriam and Gustavo who carefully prepared gluten free breakfasts for us. We had requested gluten free upon booking a year prior to our stay and immediately received a message that it would be provided. The first morning Miriam greeted us and showed us what was available from the buffet (cornflakes, Moma porridge, yogurt, fruit, jams). She also offered freshly scrambled eggs on toast, all prepared separetly in the kitchen, so no possibility of cross contamination. For the following mornings when she wasn't working she informed Gustavo who kindly prepared our breakfast. I find that gluten free (referring to people who have celiac disease) is not that well catered for or understood in the UK, however our stay was a positive experience that I would highly recommend to anyone who has celiac disease. The only suggestion I would make would be to also offer cakes, even packaged, as an extra option. All in all a very positive experience and attention to catering for celiac disease. We would definitely return.

The mattresses were too hard for me, however, due to personal taste others may find them okay. This was the only negative.

The gentleman at reception and the lady who was making breakfast were both so kind. I arrived at around 9pm on Friday night and had to leave at around 6:30am on Saturday morning to be at a property to sign for a delivery. Despite breakfast not opening until 7:30, they offered me tea and some pastries. Unbelievably generous and really appreciated. This was my second time staying with you, and the second time the lady making breakfast was so helpful.

Nothing - the staff were excellent as above, but the room (304) was a bit noisier than expected (and I generally like street traffic noises!). Nothing too much to affect my nights sleep too badly.

The location is really good, a couple of minutes to the Pimlico station and a 5-10 minutes walk to the Victoria station. Even Big Ben and Westminster is within a 20 minutes walk distance. Reception staff and the duty manager Anna were all very friendly & helpful in all matters. Breakfast was quite filling and tasty.

The only issue is the room size which is technically not possible to improve :). We stayed in a standard room and had one large & one smaller luggage with us. Even with only one piece of large luggage, it was difficult to move around the room which directly affected the comfort. So, if you have more than one large luggage case, I'd recommend choosing among other, larger room options.

Location of the hotel was excellent as it was not far from the centre of London and I was able to explore the area without hassle. Breakfast was reasonable, in terms of options. The rooms were very good, in terms of comfort and cleanliness, and the service from the staff within the hotel was exceptional. Friendly and courteous throughout.

Maybe the size of the rooms could be a little bigger as well as making the breakfast menu at little more exciting by introducing more food options or improve the quality of the food but other than that there is nothing to dislike.

We had a great stay in London. The hotel was in a great position with metro and bus stops with in close walking distance. There was always friendly staff at the front desk no matter what time we came home and they were always more than willing to help us with any questions. We enjoyed a great breakfast that catered to our food allergies, which was a pleasant surprise. Overall a great stay and we would recommend anyone to stay.

Our original room was not great, with a huge hole in the ceiling (apparently they were renovating the AC), but it was the only room they had the first night. They were more than happy to let us nove the next day when another room became available, so not really so bad.

Fantastic location. 4 min walk to Pimlico station. Which is 3 stops to Oxford Circus. So central. Staff lovely. Clean establishment. Comfy beds. Would definitely stay again

The only negative were the logistics of our twin room in the basement. We kept window open as it was HOT. The storage room was literally right by the window so staff in and out, loud bangs etc also talking between staff easily heard. With window closed it was muffled but still distracting. So we left it open and this is literally the only negative I could say.

There were many things to like - excellent desk staff helpful with information and printing maps - and the excellent Rima managing the generous breakfast . The location is an easy walk to Pimlico station and buses , and convenient enough to Victoria rail and coach stations. There are cafes, restaurants , pubs all close by plus a convenience store. The street is attractive and surprisingly quiet at night - much appreciated because the window needed to be open because of the heat . No a/c ( but being installed) but a wall fan ( much needed) . The room is best described as "cosy" but features a kettle and tea supplies and cool drinks were offered. The bathroom compact but well supplied and the cleaning staff v good. A very comfortable bed , with extra pillows, reading lights , good TV. Effective block-out curtains.

The room was a bit squishy - no room to move . No a/c but I suppose not normally needed in Uk- it was just a hot week. The window had to be propped open as it would slide down . A slow lift operating to the rooms. All fairly minor complaints when staff and location were excellent.

I really enjoyed the stay in Victoria Holiday Inn. Location is perfect if you are attending musicals like Wicked or Hamilton as it’s 11min walk to Victoria station and the theatres. The staff was nice, specially Rima the lady serving the breakfast, she was pending that everything was perfect for the guests. They have luggage storage so I was able to leave my luggage there once I check out and was able to keep exploring the city before departing at night.