I have stayed several times in Manhattan over the period of several years, and this hotel is my favorite so far. The location is perfect if you want to stay away from the major crowd but still be close enough to walk to the major places of interest. I got a room with a view of the Empire State Building and it was gorgeous at night with all the lights! The room was clean and had slippers and a robe. Would be great to have some complimentary water bottles, but they had a coffee maker and some coffee bags, no tea, unfortunately, if you are a tea lover. The staff was very pleasant and accomodating. Our bus was leaving after 3 pm and we requested a late checkout- the allowed us to stay without extra charge!🤩 There are a lot of places to eat in the area too! Right across is a fabulous bagel place. And if you want to buy your own produce, etc you can do so at the While Foods. I would definitely be coming back and would absolutely recommend this hotel to my friends!

This hotel is SO fancy for the price point, I was not expecting that! The rooms were exceptionally comfy, the bathroom had a rain shower head and was AMAZING! The staff were also out of this world, everyone I interacted with was absolutely wonderful. We even accidentally left something in our room, and we were able to get it located and get it back! The value compared to other types of hotels in the area is crazy!!

I honestly can't think of anything! Of course it is expensive, it is Manhattan after all. But I think this was exceptional compared to other similarly priced hotels in the area!!

The location was amazing away from the really loud noises but close enough to walk around and get anywhere with ease.

The ONLY negative was counter space in the bathroom. Other than that it was perfect!

Location was fantastic and coffee baristas were great.

We had to have our hotel room key swapped out multiple times a day due to not being able to get into our room. We had theee keys and it was an issue with all of them.

I enjoyed the rooms being clean, comfy and silent, great for a good night's rest. The bathrooms have rain showers and they're some of the best showers in any hotels I have stayed at. Furthermore, the staff at reception is very accomodating and professional. Finally for the hotel to be just a few blocks away from the Moynihan train hall makes it a great fit for passing through the city and staying the night and then returning to catch the next train.

There was little not to like. If I had to pick something it's that I found a piece of candy on the floor underneath a chair that might have been missed by the cleaning staff but honestly everything else was near spotless.

I absolutely loved the fact that maid service made my bed and cleaned the room while I was out. So many hotels/motels have dropped this service. No breakfast included. However, I was able to buy (affordable) yogurt in the restaurant and couple it with coffee from the room. So no problem. Prior to leaving home, I explored transportation options from JFK. All were unreliable and expensive. Finally I called the hotel itself. They recommended a service--LUXE BLACK CAR--and booked me directly based on my intended arrival time at JFK. The car service monitored my arrival, so even though I was late, they were there for me. They guided me to the curbside pickup (not an easy feat in an unfamiliar airport). The return trip (same service) was punctual, efficient and professional. I can't speak highly enough of this service.

Slow service at dinner. I was the only person in the restaurant and the waiter forgot about me for a while. The manager saw me and took my order. From there, it was fine. Friendly staff. Food was good.

the location was great. moving in and out of the same was a breeze and it was very centrally located. i found it easy to reach there and go to places was very convenient

the room. it was too tiny. i had booked for a room for 3 adults. me n my 2 kids. on the site i was shown that the bed size was going to be large to be able to fit in 3 people but eventually we had to manage with an extra air mattress. there was barely any place left in the room after putting the extra mattress.

The location is great. Across the street is Edge. It is a 7-minute walk from 34th Street Penn Station and a 3-minute walk from Hudson yards Station It is equivalent to living in Shinjuku, Japan. This position allows me to see the National Day fireworks smoothly.

WiFi was a little slow. What I'm not satisfied with is to send a request to the hotel in advance. The hotel replied quickly and said that it would try its best to arrange it. In fact, when I arrived at the hotel, the hotel staff didn't do what they promised at all. The attitude is not friendly, and I'm a little disappointed. But I didn't continue to discuss with them, so I accepted the arrangement. I think it's important to keep your word, don't you?

The hotel was great. And staff were very friendly and accommodating.

The only issue we had was the restaurant and the service. The staff were very nice however very understaffed and also not very experienced. Our wait time was quite extensive and when asking for a cocktail that was on the menu did not seem that they were trained, which was not their fault. Rooms were wonderful and clean very comfortable however, not soundproof one evening. I was kept up for 2 hours at 2am with the noise coming from a room next to us.

Great location, clean and nicely decorated, spacious, great views

The hotel charging a hefty fee for wifi…