This hotel is very high quality, from the location (just next to Ponte Vecchio) the rooms arrangement/layout, cleanliness and the staff is excellent! Just to name few people who went beyond: Monika, Robert and Jonathan from the breakfast restaurant were wonderful to us! Our cappuccino had our names on them!! So cute! From the reception/booking Simone did a wonderful job accommodating my mother (79yo) needs offering us an extra room so she wouldn’t sleep on a lower bed which would bother her knees… Luka from front desk also was outstanding! Can’t forget Barbara, manager, who was amazing to us as well! We actually extended our stay due to such a great experience we had! Thank you Berchielli staff!

The pillows were not comfortable… but all Europe pillows are very flat and hard so it’s not their fault!

everything about this property was first class. The staff was extremely helpful. The location near the PonteVecchio was very convenient. The breakfast buffet was fantastic, everything from eggs and smoked salmon to fruit and various breads and pastries were available.

there were no negatives. Everything was excellent.

The location was wonderful and the room (a twin) was more than sufficient. After almost 20 hours of travel time to get to Florence, this hotel was very accommodating and had my room ready early (as I had requested). I am so happy they were able to do this for me as I was exhausted when I arrived and cannot imagine waiting 5+ hours for the room to be ready. The breakfast, included in the price I paid, was wonderful. The staff was very helpful and called me a taxi when I needed it the next day. Highly recommend.

Everything was excellent! The staff was so pleasant, big clean room and bathroom. The breakfast staff and food was amazing. The location was perfect.

Perfect location, complimentary upgrade to a suite which was an added bonus. Really nice choice at breakfast.Alice on reception was very helpful excellent customer service

Nothing to dislike but if I was being picky would have been nice to have water replenished each day and although tea and coffee provided there was no milk. Hook in bathroom to put robes on and anti slip mat for bath when showering would have been appreciated.

Location location location - walking distance to point of interest Breakfast excellent with wide range of options All staff from reception / cleaning and catering excellent Well maintained hotel Best Italian coffee

Heating only which made room uncomfortable on a couple of days and couldn’t leave the windows open to cool due to Mosquitoes accessing thru window as no fly/mosquitoes screens

Excellent location.

Nothing.

Great location and roof top terrace! Breakfast was excellent!!!

Nothing

1. Excellent Location impossible to beat. Right in the historical center of Florence, on the bank of river Arno next to the amazing bridge of the renaissance times. 2. While the hotel is created from joining three separate palazzos of 16th century, it was tastefully remodeled multiple times and has both historical charm and all modern amenities. "Art Nuovo" interior is a wonderful stroke of a masterpiece. 3. Customer service is at its best. You are being treated as a royalty. 4. Rooms are spacious and have everything you'd need for your stay.

1. Parking. While the hotel has a valet parking, beware: it is bloody expensive to park a car and you will likely accrue a fine for driving in the city center. 2. Breakfast is decent, but selection is no match to everything else you get from your stay at this hotel. 3. Sound proofing is not bad, but if you have a little child in the adjacent room connected by a locked door with your room, you may need ear plugs.

Big room with a lovely view of river and ponte vecchio. Breakfast had lots of choice and good quality. Location is excellent with lots of really good restaurants within easy walking distance.

No hot drink making facilities in the room but it's Italy, there is no lack of places to get good coffee.