A really fantastic hotel. It was clean and modern, and a great views from the window, even from our room which was over the car park! The bed was particularly comfortable, and we enjoyed having a chromecast TV and AC. The staff were very friendly and helpful. Even though we didn't make use of it, the room service also looked great! It had a very comfortable and relaxed feel, and it was fairly reasonably priced. It was also perfectly placed next to the dolphin encounter place, which we didn't realise when booking but were planning to go to! It had a nice feeling of being higher end and relaxing but not too pretentious.

Not much! The room could have benefitted from a bedside lamp and an additional mirror in the room but otherwise it was pretty faultless

Hotel and location fabulous. Nice to stay in a good quality accommodation, great location and to enjoy sitting looking out over the water. Despite our reservations about a big multi story hotel in kaikoura, we have been pleasantly surprised. A real asset. Love the use of te reo Maori

We dined at the restaurant, menu and food delicious, the service was way below what you would expect from paying those prices. We think there were a whole bunch of newbies, still you shouldn't put them on the floor unless they have some basic skills eg having water, salt and pepper, having to ask for service and not knowing what was on the menu. This is serving international tourists, who like us are interested in food and wine.

Check in and check out were super fast and easy. Parking was easy on-site and staff were able to accommodate us with our trailer boat as we gave them time to check if they had room. Hotel overall was clean and beautifully set up. The room was exceptional with a beautiful view of the ocean. Room was clean and minimalistic making it perfect to accommodate the family. Love the bathroom facilities and the area to hang your gear at the front door. Plenty of parking around the hotel as well and walking distance to the main street with stores, cafes and restaurants to explore. Straight across the road from the beach and right next door to the dolphin watching centre. A great hotel, we will certainly be back again for another holiday and for longer!

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very clean and nice rooms

could have done with a little more heat in the dining room and bar area as quite cold also the signage for the toilets etc needs to be not just Māori but have the English wording as well noticed people asking where the toilets were as they didn’t understand the Māori name

we paid a fair price for being a new complex. I know a tour bus driver took his wife to this hotel when first opened and paid a horrendous amount, including a main meal, that they couldn't have due to staff shortage and fully booked. I would never pay what he did, I am just back from Japan and Vancouver classed as expensive cities, yet no comparison.

staff knocking on the door twice, then getting ready to enter themselves when we didn't answer for cleaning at 0900. Recently back from visiting 8 overseas countries and used to cleaning staff wait until we left hotel or after checking out time. I met a friend staying on same level that experienced same situation

Room was spacious and clean. Though for traveller's a small fridge with an ice box would have made it excellent

BREAKFAST. the female st the resturant counter was rude/stressed as there appeared not yo be any staff on. The young boy that was there was overrun with requests. The breakfast at 8.15 am was Luke warm, bacon too crispy and people were looking for cereal bowls and spoons. Tables dirty and not cleared . NOT GOOD AT ALL

The room we had was super large with two large double beds. We both got a very sound sleep after sinking into these beds listening to the waves lapping the rocky shore. We had a balcony from which you could watch bay and see the water changing colors with the change in clouds. The bathroom was also large and the hand-held shower provided a good massage with the blasting hot water. There was plenty of room for our baggage, two sitting chairs, a table and a cushion stool to sit on at the desk. There also plenty of outlets for all your devices if you need to do some charging. The staff were all friendly and helpful. One of the staffers got a luggage cart and helped us get our bags to our room. Although it is not in the middle of Kaikoura it is on the beach. There is a restaurant and cafe at the hotel so if you arrive late, there is food available. The coffee ii the cafe is excellent. We didn't have a chance to try out the restaurant but the menu looked enticing.

That we had only booked for one night.

Always a lovely hotel to stay in.

I had requested a mountain view room when I booked with booking.com, but the hotel said they had not received this request, which I find a bit strange as I had booked well in advance. So I had to ask to change my room to one as requested, which they did. You need to get a room with a mountain view (even numbered rooms), so not only do you get the view, but all day sun. Otherwise you will get a great shaded view of the carpark.

Great location very comfy

All the signs in maori no English I don’t read or speak jigaboo so I consider it racism and two can play that game

Sudima was a lovely surprise. The photos really don’t do it justice. The rooms are freshly decorated, beds really comfortable & bedding good quality. Bathrooms are well equipped, great hot water and good shower water pressure.

There are the ubiquitous blue lights/ red lights on air conditioning units & tvs in bedrooms which become an irritant in an otherwise dark room at night. The blackout curtains were also ineffective so at night the room had several points of bright light making good sleep difficult. The a/c is also directed straight onto the bed.