We liked the helpful staff and the location which was just a few steps away from Greenbelt 5. The cafe was superb! Really great food at affordable prices. We ordered the patatim and the size was more than we expected for the price.

I didn't like that we we were surprised by the additional fees and taxes. Better if the total payable amount is listed in the reservation so expectations are met. If they can also upgrade their TVs in the room. We brought out Fire Stick but it was incompatible and we couldn't even stream any shows since it was not a SMART TV.

The room I booked is for my Sister and her husband when they came over to the Metro. I would really say that the location is Superb. Especially for them that they are not familiar with the area, it is very easy, convenient and comforting that one of the best malls, establishments Makati can offer is within reach. They wouldn't be afraid to get lost since it is also very safe. To add, there staff is also very accommodating. Since the room was available, they allowed us to have early check-in at 12pm without additional fee.

I admit, this establishment is one of the oldest in town, and with the affordable the price, you wouldn't expect also the aesthetics would be the same, I guess a little renovation can help. But it is not a show stopper since there rooms are clean and well maintained.

(1) Location. Just right across one of the biggest shopping mall chain in Makati City (Greenbelt). Also quite near the international airport. (2) Spacious and comfortable rooms. (3) Cleaning staff should be highly commended in this property.

(1) Breakfast is good but can be improved. Portions were just a tad small for us. (2) Internet connection fluctuates from time to time specially in the evening. (3) The staff at the restaurant and the ones in the reception can be a bit too serious at times. They could really lighten up the mood if they could smile a bit more.

Very nice staff, good location, great memories of 36 years staying at the Charter House. I was surprised that the room I stayed in had not been up graded much in the many years I have stayed there. At ninety years old I may not have many more years to be around but if I do and return to the Philippines it would be my pleasure to once again stay at the Charter House Hotel!!!

The staff could not be more friendly and helpful. I needed to change rooms and they were both understanding and helped me move to a different room. Also, there is security posted at the front door 24/7, it is comforting.

I was there (Oct. 2024) during the demolition of the cement shopping mall buildings directly across the street and it was very noisy from about 0700-1900, and I was in a premium room facing the front. I had to move to a back room due to this noise.

Location is amazing! Right across from Greenbelt 5 Mall. There’s a 711 store right down the hotel. Staff are very helpful and accommodating. Great value for money. We got the family room which has 3 beds and can sleep 4-5 people. Ample space. Food is great and affordable. Room service is amazing!

Place is a bit run down and old. Needs some few renovations here and there.

I loved staying at the Charter House. This wasn’t uber fancy, but it was clean, comfortable, and well located. It was nice to be greeted by friendly security and lobby staff. I really can’t say enough about the amazing customer service - from the housekeeping to the maintenance staff to the restaurant staff, everyone was so kind and timely. I really enjoyed the complimentary breakfast (it was $5 extra per day for the two of us, but worth it to try Filipino breakfast). Airport transfer is extra (about $20), which I didn’t know until after booking the transfer (initially I thought it was free), but it was reasonably priced and nice to have someone waiting for me at the airport. I would definitely recommend staying here for a trip to Manila.

We had some noisy neighbors, but sometimes that happens. All of the positive definitely outweighed this

Our location is conveniently situated in the city's heart and offers easy access to the vibrant green belt shopping centre just across the street. With abundant dining and drinking options nearby, you'll never run out of choices to satisfy your cravings. Breakfast was from the menu and what I had was delicious.

There is nothing to unlike, like all buildings in the tropics, the paint and fixtures can seem dull; this is more the effect of heat and humidity, than being unkept.

Very good location, not far from the airport and the staff are helpful and accommodating, especially at the restaurant and those that assist you with your luggage. There is a convenient store (7 eleven next to the hotel) and Greenbelt shopping mall is just in front of the hotel.

The breakfast is fine, but it would be nice if they offer more choices or if possible, a buffet breakfast would be wonderful. Though no complain about cleanliness, I think renovation is required specially the toilet.

This is a place i have frequented in the past and always enjoy

Air conditioner was noisy