The location is perfect, 10 minutes walk to Rynek the main market square. Hotel looks over Wisla river and Wawel castle. The beds were heaven, aswell as the breakfast. The main lounge area is very cosy despite the big surface,and atrium, with several different private sitting areas and nice lighting. The staff is very helpful and friendly, with a discrete overall presence, ,the perfect hospitality. also late in the evening with any question. The provided umbrella`s were a welcome help with heavy rains. I enjoyed the renewed swimming pool and jacuzzi which is open from 7- 10 p.m. I didn`t want to leave, and will come back another time for sure.

Breakfast was amazing anything you like is available and everything is really delicious. the rooms are very spacious and comfortable. the mini bar is full there is a kettle, espresso machine and all kinds of teas or instant coffee if you like. The room had an amazing view specially at night with the city lights striking on water. You are in a walking distance from Wawel Castle and the city center (only few hundred meters to the castle and 800 meters to the city center). The walk next to the river is amazing in the mornings. Parking is available inside the premises which was a huge plus for me.

my only comment with be the music put in the mornings since 7 when the breakfast hours start and in the evening till 11 or 12 depending. during the week its no problem but during the weekend if you would like to sleep few more hours it will be challenging.

Very friendly and helpful staff, keen to chat. Breakfast is excellent. Location for the old town and buses is great. Spa facilities are great, pool a bit short for lap swimming but there is a water jet/current to swim against. Beds are super comfortable.

The bedroom windows don’t open, but the air con is good at controlling the room temperature. The rooms are sound proofed. The bedroom windows in some rooms look into the internal court/dining area which I wouldn’t like, but maybe ok for others. The only English speaking/translated TV channels are news channels.

What an absolutely amazing hotel! The staff were exceptional, so polite and attentive. We stayed for our anniversary and had a little plate in our room with chocolates, which was a lovely gesture. The room was big, with comfortable beds and a cot there waiting for us. The food at the rooftop was great and the view just makes the experience even better. If I had to pick a favourite part, it would be the breakfast. One of the best breakfasts we’ve had. So much choice of fresh food and the staff were very attentive at replenishing. All the staff were well trained and friendly, they made us as a family feel very comfortable and they were always interacting with the baby. To feel comfortable as a new family is important to as and they really went above and beyond. I hope to visit krakow again, and there is no doubt that we would be choosing this hotel.

We are returning to the Sheraton Hotel once again, for 20 years. Fantastic location, on the Vistula waterfront, overlooking the majestic Wawel Castle, excellent breakfast, beautifully renovated, very luxuriously furnished rooms that remind you of staying in a beautiful home rather than in a hotel, so comfortable beds The hotel has a huge parking lot, you can also reach it conveniently by taxi, which is a great advantage in Krakow - many hotels, including 5-star ones, do not inform you that the parking lot is often several hundred meters away, and you have to walk to the hotel with your luggage, what when it is cold or raining. is is very uncomfortable. Plus the extremely helpful, attentive and friendly staff. Our rating - 10, without a shadow of a doubt!

Nothing, it was a perfect stay.

The room on the fourth floor overlooked the river, great view, great artwork on the wall’s as throughout the hotel. A big spacious atrium area with a restaurant and island bar with a large seating area, very comfortable. The rooftop terrace is a great place to eat and enjoy superb cocktails. The sports bar is a great place for a beer and nibbles. To me the best was the club lounge, probably one of the best we’ve stayed, delicious hot and cold food,beautiful desserts. And a great selection of beer wines and spirits, a big thank you to Robert a great host. The whole team were as friendly as they were professional.

Nothing negative.

The internal design and decoration and cleanliness of the whole hotel was superb. The beds in our room were blissful - superb mattresses and pillows. The decor of the room was excellent and we had an internal view of the hotel which was pleasant but not as good as one of the river which we requested. The staff were very helpful although the receptionist was difficult to understand.

The food was good but not excellent. For example the minestrone soup in the Italian restaurant had half-cooked chopped vegetables but no pasta. A bit disappointing. The baked eggplant parmigiana served in our room was far too heavy with cheese. I could only eat half of it. (However, I note that generally, the Polish diet is much heavier than the British).

Excellent friendly staff especially reception staff (Konrad in particular) Staff were very polite and could not do enough for you Very clean Excellent breakfast lots of choice Good location safe and quiet Would highly recommend Lovely pool and jacuzzi

The selection of teas in the room were not very wide did not have English Breakfast tea even at breakfast There were not many English speaking tv channels

The Sheraton Grand Krakow Hotel is an ideal choice for staying in the city. The hotel is in an excellent location - about 15 minutes' walk from the center - and has easy access to public transport. I had an excellent stay - the room is very clean and equipped and, in addition, the service is exceptional. All the staff were super friendly and helpful, for example when I needed to leave my luggage at the reception after checkout. The breakfast is excellent - it has several options of breads, cheeses, fruits, em, juices etc and it's all delicious.

The location is perfect. The breakfast in fantastic. The staff are great.

We paid extra to upgrade to a room with a view to the water but were given a room with a view to the car park. When I complained we were told there was no room available. There was a wedding on so I assume they were given priority rooms. The next night we we were able to change over to a room with a view but the room contained two single beds. When we queried this and then someone attended and cable tied the beds together. Through the night I felt myself fall between the bed as the cable ties had broken. Not happy.