The location is excellent, 3 minutes form the Guggenheim museum and 10 minutes from the streets with the night life of the modern city. The old city center is somehow more far away but this is OK. The room was good enough. Spacious and handy. Some means in order to place the suit cases upon it could be provided as an extra. Cleanliness was good. The reception personnel upon arrival has been excellent in explaining everything about the city and proposing what to see, where to park the car, etc.

Room service can be improved. Coffee bags and additional shampoo / shower gel bags were some times omitted.

Fabulous location, easy walking distance to the Guggenheim Museum and also close to many tapas bars and restaurants. The staff was wonderful--friendly and extremely helpful. I couldn't have asked for a better place to stay to visit the Guggenheim and to get a taste of Bilbao.

The staff didn't know about a transportation strike and steered me to take a city bus tour that wasn't running because of the strike. This was a relatively minor inconvenience, but the staff probably should have known about the strike.

2 blocks from first stop of bus from airport (3 euro) 2 blocks in other direction is hi end shopping and great dinning. Very good location. Same add extremely helpful. I left my backpack on the bus. The guy at the desk , didn’t get his name, helped me coordinate getting it back. Between him and the guy who was there servicing the elevator gave great dinning recommendations Also, finally a hotel that discovered a ceiling fan. All of Europe should take note.

Beautiful clean rooms and the location is honestly the best! So close to the all the popular tourist spots and most importantly the bus stations to the airport and around the city. We were a bit concerned since there wasn't AC but despite a 32 degree heatwave, the fans were amazing and a few minutes with the windows open did wonders. It actually got too cold that we had to turn the fan off. Reception was also amazingly helpful as well. They help keep our luggage and helped print off our bus tickets. Many thanks again and we will be back!

The price was ok for Bilbao and the Basque Country which is expensive, and it is a small hostel. The room was small but very safe, comfortable and quiet, and five minutes walk from various museums and sights, including the Guggenheim. Access was easy and staff very nice and informative.

As it was warm these days, only a ceiling fan was barely enough to keep the room cool, and the fan itself was a bit noisy. Next upgrade would be A/C, that would make a big difference in the summer. Breakfast is not included, but a lot of places are near where you can eat.

Very clean good location and felt safe. Everything you needed for a city break. Easy access and check out. Staff very friendly and helpful especially the lady at check in.

My only moan is there is no plug socket by the mirror only at the bedside so very difficult use own hairdryer/straighteners. But this is always the case even in top hotels.

Amazing location in the centre of Bilbao with everything in walking distance (the Guggenheim, cafes, restaurants etc.) Room was clean, quiet and private with a good view of the other buildings. Staff were super friendly and incredibly helpful. One of the staff advised me in getting the bus to and from the airport instead of a taxis or booking an Uber as they are much more cost affective which I found helpful! All in all a good experience and and highly recommend to anyone who is planning a visit to Bilbao!

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Well-situated, pretty much in the center of the city center!

The staff making discount offers at 10 in the evening. It gave us a bit of a scare when someone was ringing our room then knocking at our door late at night. We thought it may have been a security breach but they quickly apologized when I called them out on it.

The check in staff were really helpful and friendly. Inago drew us a map to see some of the sights and another staff member helped book us a taxi for a very early morning flight. The tea and coffee station was appreciated in our room. The room was spacious and the accommodation is really well located, a short walk to the Guggenheim!

The carpet in our room could have done with a vacuum however we did arrive early so we may have been let into our room in advance which in this case we appreciated.

Central location, plenty of bars etc close by but not noisy. Bed very comfortable and everywhere very clean. Staff helpful, they lent me a belly when we had a downpour!

We stayed in a room on the 5th floor. Not sure what the rooms were above us, but there was someone pottering about all evening up to Midnight which disturbed me, but I am a light sleeper.