Great location with loads of attractions & shopping all a walkable distance, decent facilities with a restaurant downstairs - room was clean and offered a twin bed set up for myself & my friend, filtered water available for free, rooftop pool is lovely and offered nice views

More shade at the pool area would’ve been welcome - it gets quite hot up there, and there is no way to hide; there is also a very nice rooftop space with lovely views, but there are no bar facilities – that would’ve been a welcome edition. and lastly, not that this is the hotels fault, but as it was the euros on the Saturday night, the bar over the road was very noisy with patrons celebrating till the wee hours…

I love this hotel. I am a writer and every time I come for a book tour I stay here. I used to live in Madrid but now that I moved away this hotel is my home away from home. I absolutely love Las Letras in Gran Via.

I have been traveling for years and developed a sense of responsibility while doing it. For me a hotel that is honestly aware of the climate crisis and doing something about it is a must. I love how Las Letras is incredibly confortable and at the same time responsible with the environment and of Human Rights of everyone that works at the hotel.

Solid choice for a well located hotel in the center of Madrid. The staff was great. The room and facilities overall were very good. Not too fancy, but the price was quite fair for a hotel of this quality. Personally, in the future, I might choose something away from the main avenues and more in a neighborhood, but this is very centrally located and transportation is easy. The pool area is pretty small and the rooftop terrace is appealing but lacks shade, so while you might take advantage of these, I wouldn’t book this thinking they would be a significant part of the experience.

The staff in particular were amazing. They went out of their way to make this a special trip for me and my family - as I celebrated my 60th birthday and for my son who is an avid Real Madrid fan. There were all sorts of treats and surprises waiting for us to welcome us into our room. Thank you so, so much to ALL the staff. Fantastic location too, perfect for sightseeing.

If I'm honest it was a little pricey I would say, especially if you include the breakfast.

Decoration was nice peaceful and gives clean feeling Location is good Breakfast was good

They didn’t change the dirty glasses ( 3 day) Bath tube floor was very slippery Although windows were closed at very late night ( such as 1 am or 2 am you can here the noise from street )it didn’t disturb me but it is a fact

Brilliant hotel in the heart of Madrid. Location is hard to beat. Transport very close. Service excellent. Rooms a great size for such a central location. Beds very comfy. We had the room with terrace and spa - perfect. Pool was good to cool off. Breakfast very good - loved the tortilla each morning. Plenty of fruit, yoghurts and meats. Vermouth bar and rooftop bar are both awesome. Gym is a great size too. Hotel - Highly recommended.

Pool is tiny and that rooftop area is way too hot to sit for a while in summer.

The location was amazing and most of the reception staff were nice and friendly. The breakfast restaurant was nice

I didn’t like the idea that there was no drawers or enough space in the room for my clothes and things. Also they didn’t clean the room properly

The reception is small and crowded when there is a magnificent entrance next door they do not use. Quite insulting to hotel guests. We paid quite a lot and don't feel the hotel had the best service.

Entrance and reception area. No public spaces. Library is downstairs and you have to ask. Roof was also not always accessible. No comfortable chairs in the room.

The location was wonderful. The staff super nice and informative. The rooms were very clean

It’s an old building. The facilities are old but well maintained I was expecting something better I stayed in íberostar Lima and is a really nice building. The room we took with view to the avenue was extremely noisy. Their windows are not soundproof. I could hear everything from the room. We weee on the second floor

I liked the atmosphere of the hotel and where it is situated, access to everything and everywhere . The staff very courteous, but the two ladies at the front desk, Azahara and Ursula, made my stay enjoyable.

I didn't like the fact that there were no coffee maker in my room. I was jet lagged, and next morning it was hard to get up dress up and go get coffee. Room service the night when I arrived was closed , meanwhile it was still room service hours. A little consideration for travelers and guests. Not a deal breaker tho..