The property was unique and lovely. The staff members were super nice and accommodating. We had two huge suitcases, and staff members were more than willing to help us with them to the rooms and when we checked out. Having the pools and massage at the facility was incredible. Loved the location as well. Very affordable. The prices were incredible as well.

Our room had a barrier that blocked the views from the windows. If I stayed here again, I would spend more to get a room where we could see outside. I misunderstood and thought , as someone staying at the hotel, we would have a private visit to the pools. There were probably 10-14 others in the pools. The massage was great, but I didn’t realize we would be in a room with 5-6 others getting a massage. Not a huge deal.

"I recently stayed at this beautiful hotel and had a fantastic experience. The rooms were absolutely adorable, featuring a charming Mudejar style that gave the space an authentic and historic feel. The attention to detail in the décor really added to the ambiance, making it feel like I was stepping back in time while still enjoying modern comforts. One of the highlights was the salt baths – they were incredibly relaxing and provided the perfect way to unwind after a day of exploring. What truly made the stay exceptional was the fantastic staff. They were attentive, friendly, and always went above and beyond to ensure I had everything I needed. Their warmth and professionalism added an extra layer of comfort to the experience. Overall, the hotel's old-world charm, luxurious amenities, and outstanding service made for an unforgettable stay. I can't wait to return!"

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Wonderful host. Really attentive. The bedroom was huge, air con, access to the Arab baths with lovely tea and biscuits. It has been lovingly design based on local tradition and doing their best to keep original features. Very quiet. Breakfast was brought to the bedroom and it was huge. Coffee machine just outside the room. Drinks and almonds are complimentary which was very much needed as it was super hot. Will definitely come back. Loved the access to the Arab baths, so relaxing.

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The staff proactively reached out before arrival to offer practical suggestions regarding parking and access to the hotel, plus confirmation of checking times. On arrival, staff were extremely helpful, the room (a standard suite) was very clean, well decorated and welcoming, and entering the Arabic baths is like stepping back in time. Extraordinary!

We forgot to let staff know that we wanted breakfast 48hr before arrival (our fault) but the staff were very helpful, providing us with suggestions for local cafeterias.

Authentic- beautiful building & baths. Felt like you were staying in a historical place. Very friendly, welcoming and helpful staff. ‘Charley’ was super helpful and gave us great recommendations of where to eat, drink and take in the views. Massage was relaxing and breakfast delivered to your room was excellent value. Clean and well managed.

Bed was ok but not super comfortable- same with a/c. Room has no windows but we knew that and this was the character of the building. Simple but authentic.

Me and my travel mates loved everything about this place! This place is a great respite spa! It’s quiet and relaxing. A true oasis in middle of old town. The pools are an amazing experience and not crowded at all. There is not a lot of fellow hotel guests booked at the same pool time as you. Yes bring a clean bathing suit. If you go to the beach before coming to Toledo, rinse out your suit throughly before going in the pools. In fact take a quick shower before hitting your 1 hour pool/sauna time. The massage is also awesome! Very professional, helpful and friendly staff. This is a spa with some hotel rooms available. Rooms are very clean and comfortable. It’s not a 24/7 huge commercial hotel chain. It’s a small boutique experience and keep that in mind when you book. There is a mini-fridge with drinks and a snack included with room. My husband was ecstatic the drinks included a beer in the fridge. Be open to the experience you won’t regret it. There’s an A/C and coffee machine in the room and another coffee machine in the hallway. This place is quiet! I loved it! We took a taxi from Train station, but make sure to do that by 10am. There is no staff at front desk 10p to 10am. BEWARE after 11am no cars/taxis in the city! The staff will be able to hold your luggage before check in time while you explore Toledo. Staff is excellent! This place a true gem! Get the massage, it’s worth it! I regret we left too early in the morning to try the breakfast. I think they said it was around 13 euros. I wished we could have stayed a couple of days in Toledo a day and overnight was not enough for big history buffs. Rest and take your time to explore this town. Don’t rush it.

My sister spranged her ankle before we got there and Toledo is an old city that doesn’t have many ramps or elevators. But that was just an unfortunate event. If you can’t climb hills or stairs Toledo is going to be really rough. However the baths at this spa really helped her injury and it felt much better that next day so there’s the great plus to choosing a spa to recover in.

One of the most fun and memorable hotels we’ve ever stayed! The staffs were super friendly and the Arab bath was really fun and relaxing. The restaurant near the hotel, which was recommended by the staff, was great too.

Nothing really. We needed to take taxi to the hotel from the train station. But that taxi trip itself is kind of fun because you can view Toledo from inside and outside. Also, we were impressed with the taxi drivers skill to drive in such narrow roads of Toledo!

Though this hotel is at the top of hill, access from train station to the front of the hotel is simple and easy by Taxi! And in taxi, it's amazing to go narrow old way like maze. (Sight-seeing bus app couldn't been downloaded and we couldn't know when they arrive at each bus stops...) Friendly and kind staffs, heart-warming breakfast in Moroccan room, great interior and spacious room of my favorite! Strongly recommendable if you really enjoy labyrinth-like and medieval attraction of Toledo with best price.

For us Japanese with a lot of spa resorts in our country, the hamam wasn't so special(but we enjoyed :>). There are a long historical information and cautions in English when using hamam, I hope the staff to speak more slowly and make it more digest one, it's better to prepare with some guide board for visitors poor in hearing English. (My husband living in US over 20 years said that he also couldn't understand well about this information!) Breakfast was nice and fruitful, we loved it, but meat-sand-danish was still frozon inside. I wanted eat it to the last!

A surprise to find our room rate included use of the Hamam Pools which was great after all those cobble stones in town . The front office staff where sensational especially Carlotta who was so great and spoke perfect English

The front doors ( two of them)where locked after hours so you had to unlock them with your keys to exit and enter . Can imagine in and emergency and in the dark that could potentially be a major issue. Pretty sure that wouldn’t be legal in Australia.

The facility is charming. Nice big room. FYI All the rooms offer the same double bed and couch. Booking.com tricks you into paying a higher price for 2 single beds and a separate living area. No such room available. I recommend staying here you will love it for its charm. The Arab Baths are a must. They serve you Hot Tea and cookies. great experience. Enjoy your stay

Booking.com marketed the room as a larger room with double beds. Paid more but no room like that exist at this hotel.