The hotel was lovely, the views absolutely incredible, but it was the desk and breakfast staff that blew us away with their friendliness! Champagne breakfast with all sorts of continental options, and excellent coffee! Large rooms, hotel porter to fetch you from the gondola, beautiful indoor swimming pool and sauna area and a very good restaurant. Parked at Stechelberg and it cost $20 for two nights, the gondola costs $11 from Stechelberg to Murren. Highly recommend walking down to Grimmelberg from Murren, only about 3km and on a small tarred road but stunning views. Gondola from Grimmelberg to Stechelberg then only $6.

Couldn’t fault it

The Eiger in Mürren is a truly exceptional hotel that delivers an unforgettable experience. Nestled in the heart of the Swiss Alps, it boasts breathtaking views that captivate from every angle. The hotel exudes comfort, with spacious rooms that provide a perfect retreat after a day of exploring. The staff at The Eiger are outstanding—friendly, efficient, and always attentive. Special recognition goes to Victor and Jan at the bar, who elevate the guest experience with their exceptional service and warm personalities. They are simply the best! Dining at The Eiger is a culinary delight. The food is divine, with breakfast being a particular highlight. The selection is phenomenal, and enjoying it in the breakfast room, surrounded by spectacular mountain vistas, is an experience in itself. This family-run hotel is impeccably managed, and the attention to detail is evident throughout. The relaxation room is a standout feature, offering a serene escape that is as astounding as it is rejuvenating. The Eiger is more than a hotel—it’s a destination in itself. Highly recommended for anyone seeking luxury, warmth, and unparalleled alpine beauty.

Rooms, view, staff, amenities, restaurants - all were amazing! The hotel has been there for years, and they've managed to keep the charm and history, while making updates to keep guest happy (ex - the pool / spa area is beautiful!)

There are quite a few stairs which is a bit challenging with luggage. BUT please note the staff is always willing to help there. I'm only writing this as more text is required in the response. :)

The staff are very friendly and the food was good.

Maybe we visited at a bad time, but the construction work opposite started on one day as early as 6.45am and went on all day to around 4.30pm. I paid extra for a room with a view which was a big mistake - since the view was a crane and a building site!

Extremely comfortable and very elegant hotel in the MOST STUNNING setting on planet earth! My mind could not even conceive the beauty every single place I looked!!!

There is NOTHING not to LOVE about this hotel and it’s amazing friendly AND funny staff!

The staff and owners went above and beyond our expectations. They were very helpful with all of our needs and questions. They met us at the top of the cable car late at night to pick us and our many bags up without even telling us - what a nice way to begin our stay. The breakfasts were great with a variety of options and I especially loved the self serve smoothie bar! Loved the hotel amenities including the fun pool and relaxing saunas. Special thanks to Suzanna and Carla for their exceptional hospitality and kind hearts. We hope to be back to this gem again soon!

We suggest adding some bathroom products.

The room was plenty spacious enough for our family of four, it was quiet, and the views were stunning. Staff was friendly and quick to help/clean/deliver.

The shower was pretty small, and there was a tub, but we don't take baths. Breakfast was a little under-whelming considering how wonderful the food was at dinner.

This was probably the most memorable stop on a three-week road trip through the Alps. The room was much more spacious than imagined, the shower had excellent water pressure, and the bed was extremely comfortable even with my lower back pain. But the real star of the show was the VIEW; I’d visited Mürren before, but nothing prepares you for that silent awe when your step onto the balcony and stare across to those mountains as the light (or moonlight) shifts and the fog gently flows through the valley below. I barely slept in that (amazing) bed because I spent so much time mesmerized by what was right outside the window. And that’s just the room! I could go on forever about the pool and spa facilities (I received the single best massage of my life, both the massage itself and the spiritual discussion I had with the masseuse before and after; it was an *experience*), the food both at breakfast (immense spread, great coffee, and those views!!) and dinner (I was planning to go to another restaurant in town at some point during my three nights but I just kept coming back to the hotel restaurant, it was that fabulous — and I met some incredibly lovely fellow diners during those dinners, the setting is very convivial). Finally and most importantly: every single person who works there is professional and accommodating beyond belief, but what takes it to the next level is their warmth and kindness. I traveled there by myself and within seconds during check-in, I felt welcomed as if into a family. Then, over the next few days interacting with them at reception or during/after a meal, there was always that extra indescribable *something* that made me feel so comfortable and happy to be there, and actually a bit sad when it came time to leave! Wonderful, magical, perfect.

Our overall stay was fantastic. Loved our room. It was well appointed. The bar and restaurant were lively. The breakfast area was beautiful with views of the mountains and the food delicious. Service was wonderful and friendly. Front desk was informative.

A better view from our room - but I think that’s an added cost?

Excellent location, fantastic views of Eiger, Mönch and Jungfrau, helpful staff, nice cocktail bar, quality hotel.

The meal on the first night was surprisingly average. And very expensive. Like paying fine dining prices for pub grub. The meal on the second night was much better. Perhaps it was chef’s day off on the first night.