Location - perfect Breakfast- lovely

We didn’t get the rooms we booked. When we checked in late (which the hotel was aware of) we were told they were fully booked so we had to take a smaller room which could be changed in the morning. The second room didn’t even have the correct number of beds we had booked and we had to wait while they brought an extra bed

Staff were fantastic….very helpful and knowledgeable. Breakfast was plentiful with a lot of variety and again very nice, helpful waitresses. Hotel location is perfect for exploring the city, and the rooftop bar and swimming pool are great places to relax.

The Wi-Fi is very fiddly to connect, but once connected, it works fine

Rooftop pool, breakfast buffet, cocktail happy hour (tasty cocktails), friendliness of housekeeping, perfect location for what we needed (very central), beautiful building

This is very specific and maybe we were just unlucky, but we got woken up by staff rearranging tables one floor up.

location

roof top bar and pool

The staff made up for the failings who could not have been more helpful or nicer.

The noise always at the bar restaurant and swimming pool which could be heard in the rooms downstairs. And you hear the chairs/tables above scraping across the floor. Took a lesser (in size and amenities) room at the front of the hotel which may have been less $$$. If so I did not receive any refund for that. The air con did not work for the first two nights (not cooling and water on floor) but it was finally fixed. I also reported a couple of other maintenance problems, eg, faucet in bathroom, blinking bedside light, telephone not connected, safe not working. Did not always receive clean hand towels, shampoo, water, etc. So room service was a bit spotty. Hotel needs to keep on top of these things.

Plakseda.khalfani mamy and Frank were wondering staff who welcomed me with open arms. They even surprised me with a birthday cake during my short stay. They made sure I was comfortable and pleased my entire time. I will definitely book this beautiful hotel again when I arrive later this year. This place really made me feel like home away from home.

I did not have any complaints during my stay.

The hotel is in a great location - right in the centre of the historic Stone Town. The staff were pleasant and happy to please. And the rooftop was enjoyable with a nice ambience and a scenic view.

My only criticism is the live music the hotel arranged on the rooftop when I was trying to enjoy the evening. The singing was off key and more importantly it was very loud which all together diminished the enjoyment of the previously nice ambience of the rooftop vibe. I appreciate the hotel was making an effort but maybe they should consider what their guests actually want in that setting. I hope this feedback helps.

We booked a family room for four adults - we are family. I love that there were two a/c's in the room. The sit-down bathtub was interesting as it was roomy enough for two There was a King bed, two bunk beds and a full sized bed. we all had our own beds and plenty of space which was a great way to end the trip as a family in one room since prior to that at each hotel we separated rooms and hotels by two. Definitely try the sunset happy hour, it's the best view and the apps and drinks are delicious and worth the money. Wouldn't recommend dinner as we found it very bland and not tasty. This is my second time at this hotel in stone town. I stayed one other place. I also like the location - right in the middle of the maze of shops but still walking distance to some of the popular restaurants and clubs.

The dinner and the breakfast. The bongo juice was not good. The buffet did not offer tasty choices and the girl making the omelet did not appear to know what she was doing. The omelets were dry and overcooked. Even after I asked her not to overcook it. This was the worst breakfast of all the hotels I visited - we went to 4 beaches and between the four of us we stayed at 6 hotels.

The roof top restaurant and bar is fantastic. Enjoy sitting there after dinner and listen to the live music.

We have stayed twice - when first arrived Zanzibar and then back from Nungwi, both were family rooms for four. The first time, the room is a bit old and has some smell of old. Lighting not bright enough. The second time, we have another room, which seems been refurbished and was much better, though we'll prefer twin beds instead of bunker. Another thing to say is the exchange rate adopted by the hotel was worse. You better prepare to pay in Schilling.

The Chef at Maru Maru is outstanding and I would not hesitate to stay here again based on this as a main factor. I am gluten free and delighted with the way the chef and restaurant staff managed my allergies / requirements. The chef is particularly wonderful at offering options and went out of his way to make sure I was taken care of regarding food - and I am very grateful. It also takes skill and knowledge to properly be able to cater to gluten-free people and this was one of the best experieneces I have had for that. All the staff and management are briliant and no doubt I will stay here again! Thank you to the brilliant chef & all at Maru Maru!

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