I used to live in Impington and had returned to Cambridge for a Funeral and a birthday Celebration (a mixed Trip) The hotel has changed since my last visit - the reception has been updated and the bar relocated for the better The rooms were nice and the bed / pillows very comfortable The room prices were competitive We ended up eating in the hotel on the evening of my partners birthday rather than travel into Cambridge the meal - 2 steaks were great and both the Bar and Waitressing staff were lovely. when we booked in the guy on reception was equally nice and acknowledged us later to see we were ok Well done to all concerned at Holiday Inn Impington

The stay was all positive nothing bad to report

Staff were amazing. We travelled with our children, one of whom is Autistic and was obviously overwhelmed from the long journey in the car. The staff were just so helpful and considerate, particularly when we decided to eat dinner at the hotel and our child was struggling to decide what to eat. We were also given free drinks for our wedding anniversary (we had our wedding at the hotel 14 years ago!) and it was exactly the reception we needed that day!

The rooms are starting to show their age and looking a bit tired. Having said that, the rooms were spotless and the beds comfy, so not a problem. It just needed a face-lift.

Very friendly welcome from Alan, who offered his assistance as I use a wheelchair. He also arranged an accessible taxi - thank you, Shooey. Everywhere looked and smelt fresh, but a little extra attention in the bathroom could have made it perfect. There was a good selection at breakfast and kind, helpful staff. Other staff members checked that I was okay and could manage in my wheelchair. I shall be returning for another visit and enquired about holding a group charity meeting next year. My pre-booked Accessible Room was very good for my requirements. It was in a good location.

I prefer the price quoted to be the total cost and not VAT added afterwards. If adapting more rooms to be accessible, then a walk-in shower would be preferable. Cooked breakfast could have been hotter,

Not a bad location to drive or park and ride into the city. Large room and the sofa bed was comfortable. Nice to be able to use a pool and spa facilities with free towel and lockers. Breakfast was a little pricey, but was nice quality and I loved the pancake machine. Man on reception was helpful.

The only thing that wasn’t clean was the chairs around the pool. It was just bad water stains though. Same problem as in most hotels, other peoples doors are loud when they come in at midnight and after. That might be user error though. No real faults to be found.

Location was great for us meeting our friends and just a couple of miles to the centre of Cambridge, also was good for us going to Ely too.

The only thing that was bad about our stay was Saturday night there was a disco that went on until nearly 1am and we were right above the function room, there was a note put under our door about moving to a new room, but we had been out all day, why were we put in a room over the function room when we were not going to the party, if there were other rooms available in a different area of the hotel?

Room was a good size and comfortable. Easy to get to Cambridge via taxi - for about £13. We walked back - which took about 30 mins. Breakfast was good. We also stayed for dinner - menu was fine and the food was good. Swimming pool was great - good to have the option of jacuzzi, steam room and sauna. Very friendly staff - liked that they had free water available for hotel guests and visitors as it was very warm.

The sofa bed mattress was very uncomfortable - you could feel every spring. At minimum the sofa bed needs a mattress topper - my son had a very uncomfortable night's sleep.

Breakfast and Evening meals excellent very good choice from the set meal and plenty to choose from the self service buffet for breakfast. Swimming pool was very good also when you were able to use it. Room comfortable and cleaned every day.

Didn't like having to go on a waiting list for the pool when you go down with a young child ready and excited about swimming to be turned away We waited 1.5 hours on on day and still were not called to say we could use the pool. No hot water for a shower one day when we arrived back in the room when we phoned reception were told the boiler was not working and had to be fixed they did inform us when it was back on but needed time to hot up again.

Lobby area was warm and inviting. Nice place to sit and enjoy a coffee. Staff very friendly and attentive. Pool was lovely and warm with a great jacuzzi, sauna and steam room. Breakfast excellent. Playground for kids is a nice touch. Easy reach of Cambridge city centre. Park and ride is 5 minutes down the road by car.

Room was a little tired and could perhaps use a lick of paint. But it was clean and comfortable. Dinner menu was very expensive for a basic offering.

The room was spacious and clean . Communal facilities were good. Food package worked well for us as we didn't have a car. Staff were very friendly and helpful. If they didn't know the answer they found out. Loved the swimming pool and made good use of it. The spa was also good.

Check in was muddled,but we were given vouchers for a drink each for the inconvenience. There was a distinct lack of local information available, eg where to find local bus stops etc. Also no notice on the restaurant as to opening times. However, when I spoke to the manager he was extremely helpful. He sourced a folder of local information and gave it to us the following evening. The hotel location is definitely designed for people travelling by car.

The hotel was really nice. The outside of the hotel and the grounds were lovely. The facilities, such as the reception, bar and breakfast / restaurant areas really nice. The room was a nice size and well appointed, and generally clean and tidy. For us, it was the staff that made our stay extra special. They were amazing, always professional, very friendly and really helpful. Fantastic customer service.

There was obviously some renovation / painting going on in the corridors to Freshen things up. And there was a bit of mould on the sealant around the bath.