The staff were friendly and professional. The location is good for both the city centre and the bay. The dining area was lovely and cool, we were there on a few particularly hot days. The breakfast is good, and the food we had in the bar in the evening was good. The windows in the bedroom open , albeit just a little.

The traffic is quite noisy with the windows open on the wharf side, although I soon got used to it. I didn't find the bed very comfortable, I think it might benefit from a new mattress. There isn't any air con in the bedrooms.

Great location, very close to the attractions of Cardiff Bay.

Being able to book parking in advance would be an improvement.

The welcome we received from Lili was probably the best I’ve ever had, in any hotel, anywhere in the world! To walk through the door and be greeted in such a welcoming manner was fantastic and Lili is an absolute credit to the company. We travel all over the UK watching our football team and often stay in hotels. This year we’ve used Holiday Inns quite a lot, but this one was the best and the staff were the difference. After the game Lili had finished her shift and we were welcomed back by the night staff, who were excellent also. The staff in a hotel make a huge difference.

Everything was just excellent for the price.

Staff were friendly and helpful, especially Mohamad the morning manager. I was there with a friend and needed disabled access room, which was good. The room was very close to the lift and stairs with a wet room and plenty of room to move around. The restaurant was quite busy in the morning at breakfast and Mohamad realised I could not use the tables which were free (too high or too low) so he ensured we had the next available table which would suit my needs as it became free. It was also very close to the buffet so less walking for me. May seem like a small thing to do but being newly disabled it was a big thing for me, thanks so much. I would use the hotel again.

There was no bacon in the buffet breakfast :)

The accommodation was okay in a good location. The size of the room was fine and the facilities were okay. it would have been nice to have hot chocolate in the room which was not available, except for tea and coffee. Breakfast was good and liked the fact that it was a buffet breakfast.

I was not pleased with the fact that I had to pay for parking. Parking should be a privilege for customers paying to stay in the hotel. I already mentioned this above, did not like the fact that there was no hot chocolate in the room. There was an issue with the pancake machine which meant my daughter could not get some pancakes which she was keen to eat. I thought the issue should have been resolved rather than just closing it and taking out the pancake bag mixture.

The room was exceptionally clean, and we appreciated the river view.

I asked for two single beds and we were given a double bed. My daughter and I arrived for an eagerly anticipated tasty and satisfying breakfast, 9:00 Sunday morning. The breakfast room was packed. The staff seemed under pressure. Breakfast items were running out, and we were lucky to get somewhere to sit. It wasn't the most relaxing atmosphere I have experienced. Our breakfast was meagre, so we didn't hang around. I can only imagine that the number of people staying at the hotel didn't equal the amount of breakfast supplies available :(

The place was very clean, with the occasional exception of dining room tables, outside breakfast time. Staff were very welcoming and professional, parking is available on site for £10 a day, breakfast choices were suitable for the price you pay (full English and continental available), and a bean-to-cup coffee machine that dispenses delicious fresh coffee. The area is quiet, given its secluded setting, the views to the lake are amazing, and main tourist points within walking distance. Hot food available on site for snacks and main meals, cold drinks available.

Occasional stains on tables in dining room in the evening, at a time the area was not busy. Not many shops to dash out to for quick commodities, the only few ones available are very expensive and limited in products.

If you're a meat eater, you would have been well fed. Being a vegetarian, my options were limited so by day 3, my breakfast became a little monotonous. Would have been great if they could have maybe added some mushrooms to the offerings?

I completely understand that this was totally out of the control of the hotel, but there were no busses running along the road of the hotel. As we were travelling by coach from London to Cardiff we were on foot with our luggage so it was a bit of a slog from the coach station at Sophia Gardens to the hotel

All staff we met during our stay was very friendly, approachable and helpful. I was very pleasantly surprised by the hotel’s location. Very quiet, nice area, next to artificial lake. We had window view to the lake. Room very pleasant and clean. Beds very comfortable. After the event we had pizza in the bar offered by the kitchen. Very tasty. Breakfast was also very tasty. Breakfast area has also sitting outside option overlooking the lake. That’s just beautiful! I would defo book this hotel again.

The hotel and facilities are little bit outdated. The sink tap in bathroom was loose , water pressure in shower was very weak, water was just dripping and my towel was full of fluff from the fabric. Had it all over my body. At the breakfast when I asked for mustard, one cupboard door fell off whilst staff was looking for it

Comfortable room, got a space in the car park. We booked it for a concert at Alexandra head. Was about a 20 minute walk so all good. Great selection of bars and restaurants at the bay. Staff in the hotel were lovely and the breakfast was nice, options of a full English, cereal, yogurt, toast, muffins, croissants, tea, coffee and fruit juice all buffet style. Would happily stay again.

The was a constant sound of what sounded like water running through the pipes. Not sure if it was for the air conditioning or heating. Neither of which we used. Not bad enough to complain but a bit annoying when trying to get to sleep.