The venue is stunning and impeccably clean, with friendly and polite staff. The room was big and with a very comfy bed.

From our perspective, there are two key areas that could be improved: the swimming pool facilities and dining services. We dined at the venue for both dinner and breakfast but found the food below our expectations. For instance, during breakfast, the pastries (such as croissants) became hard once they reached room temperature. Regarding the swimming pool, there were only eight sunbeds available, which led to us waiting for others to vacate their spots. Additionally, once we found sunbeds, a group of teenagers began playing ball games in the pool, occupying the entire area. Unfortunately, no staff members were present to address this disruption, which impacted the overall experience.

From the moment we arrived to the hotel although we arrive late around 11 pm but everything was exceptional, Landscaping, the reception building, the staff the room. In the morning we like the breakfast restaurant and the outside area. after breakfast we go for a walk in the secret garden and really its was exceptional. Our room view was great its was direct to the Fountain. Really a very beautiful place and we enjoy our stay there.

If there was AC in the room, as we spent 10 days in the hotel, Most of the days the weather was lovely and nice but the 4 days especially during the day its really hot.

The building and grounds were absolutely stunning. The room was comfortable and spotlessly clean. We had a delicious dinner during our stay and a wonderful breakfast with a huge selection of items to choose from. Didn't want to leave!

Whilst the fitness suites were very well equipped and again, spotlessly clean, the swimming pool, sauna and steam room were very busy for a weekend, which was to be expected. However with only a small number of loungers which people had reserved with towels but didn't sit on for hours on end there was no where to just sit and relax. Again with the jacuzzi, the same people sat in it for hours so it couldn't be used by others.

Really enjoyed our stay and the place was done up lovely for Christmas. Lots of lights, trees and even an amazing gingerbread house! Breakfast was lovely!! Pool was amazing and not too busy or overcrowded. Hot tub was great and even managed the sauna which I normally avoid! Stacey on reception was super friendly, positive and cheery. Thanks for making our stay special!! She deserves a special callout but all the staff around the hotel were friendly and polite

We were given a connecting room with a family on the other side. Could hear the kids constantly. Understandable that hotel was busy near Christmas and with a wedding.

The setting and gardens were lovely. Very comfortable rooms and clean. As being a golf hotel and with wedding and event spaces, it was a busy hotel. Breakfast was very busy on the Saturday morning, but easily accessible. Staff were very friendly. Just arrived from Sicily and attending a wedding in Derby, we had our outfits shipped to the hotel in advance. On arrival at 02:30 we found our outfits already hung in the wardrobe for us. 😃

Decor throughout was quite dated, but charming. Asked reception at 09:30 on the Saturday morning to have 2 shirts and 1 t-shirt laundered, to be told it was too late to have it returned for that evening. 🙁

Beautiful grounds and buildings, plenty of parking. The pool/ spa area was lovely but small and got over crowded. Staff were really friendly and helpful. Breakfast was fantastic. Rooms were lovely and had everything, including a fan, an ironing board and iron.

The shower in the room was slow and not very powerful, it was a shower over the bath and was rather narrow ( I kept banging my arm on the wall when washing my hair). The spa facilities had rules about under 16's not being allowed in the sauna, steam room or jacuzzi, yet there were always children in them and occasionally staff would ask them to get out but only if they were passing.

The room was in a lovely part of the hotel in The Mews and close to parking. The room was clean but some areas were looking a little tired particularly the bathroom. Breakfast was very good, very good range of food and drinks. Staff were attentive and kept food topped up and tables cleared.

The bathroom needs some attention especially the toilet which didn’t always function. We chose to report this until the end of our stay because we had a hectic weekend attending a family weekend. I was surprised not to find a refrigerator in the room, standard these days in hotels of this level and price.

The room we stayed in (Junior King Suite) was beautiful. Very clean and spacious, and the bed was huge and exceptionally comfortable. We had breakfast during our stay, which had plenty of choices and was replenished regularly. It was very nice and filled us up for the day. We used the spa facilities also. The pool, sauna, steam room and jacuzzi were great, with the jacuzzi being our favourite, though it was rather popular. The gym was good too, with modern equipment and looks to have been recently updated. My husband a spa treatment, which was very enjoyable and relaxing. We had dinner in the restaurant for three evenings of our stay. The meals were pricey but absolutely delicious. I particularly haven't stopped raving about the ribs!!

The bathroom in our room was not very accessible friendly, with stairs up to the room and a shower screen which could not be pulled out to provide easier access to the bath for a shower. We managed it but can't imagine it being pleasant for a longer stay. The side tables had plug sockets for the lamps, but these were not UK standard plugs. As I require a piece of medical equipment near the bed, this made it very difficult to use. The sports bar was loud but that cannot be helped as this was the clientele and not the staff.

Staff were excellent, really excellent. Grounds impressive. Breakfast was lovely and well managed. Bed was soooo comfy. The room was a good size. I wouldn't let my list of negatives put you off. I just wanted to be honest. I would definitely stay here again, and it was definitely worth the money. Did I say the staff were excellent?

Bathroom clearly dated, sink hard to reach as set quite far back in the worktop. Bath had a shower screen fitted but the handle stopped it fitting properly and it leaked everywhere with every use. There was a hand rail to the wall that meant you had to be very slim to shower comfortably. Window was straight out to car park so had to keep the curtains closed for any sense of privacy. No plugs near bed, lamps had USB charger points but they didn't work. TV kept randomly restarting. Walls very thin and you could hear conversations and TV from other rooms.

Great facilities for residents, all conveniently located. Pool, large jacuzzi, sauna, steam room, all switched on and up to temp and working well. Towels provided. Good restaurant though quality not quite on par with the price. Great breakfast. Sports bar with great staff and patio area. Room was comfortable. Shower screen not fixed so bathroom flooded which was a problem.

Restaurant food could be better. Side salad was undressed. Dry chocoloate pud could do with some cream or ice cream. Steak was nice but chips were dry. Shower screen not fixed so bathroom flooded which was a problem.