Location was fantastic. Easy walk to shops, restaurants and attractions

Bed was very uncomfortable and springs sticking out from the side and a very thick cob web was in the corner on the ceiling which looks like it was there for weeks.

The property was in a great location, short walking distance to a tube station. Bedroom was small but the bed was nice and comfy.

I stayed over a month ago and still have not had my deposit back

Attractive building, very smart, clean and tastefully decorated throughout. Hotel room was cleaned daily, left immaculately. Staff were friendly and professional. Location perfect for Hyde Park and very close to tube station to travel around London.

Unfortunately we had a room directly opposite the staff storage cupboard so we were woken every morning by the staff gathering cups, etc. appreciate this is difficult to do quietly but would be good if they could be a little more aware of their surroundings and stock up quickly, speak quietly and minimise time taken. Not complaining about the staff as they were all courteous and approachable face to face. Apart from that, the hotel is very good and welcoming.

For my purpose it was ideal location as a tourist close to everything including underground and bus stops

The price on the morning buffet was a little rich as I can not eat all this food - like to have a smaller option - like a quick french breakfast ( smaller )

Exceptionally beautiful location. Really pleasant to walk. Furnished to a high quality and very well and thoughtfully decorated. Warm, attentive staff.

A bit of a warren to navigate but soon got used to it. Really nothing to dislike. A really nice surprise.

Exceptionally clean, very comfortable beds

Our room was on 5th floor, no lift in that part of the building had to take 77 stairs up to the room and we are in our 70’s. No offer of a lower floor!! Plus breakfast was in the basement which meant more stairs. Bit chaotic at breakfast food not replenished quick enough had to keep asking for things.

The room was a good size and shower big and powerful. The beds and room were cleaned every day. Breakfast included, coffee was strong thank goodness but tasted a bit odd/very bitter. Lifts x 2, a godsend. Lovely lounge area. Always someone on reception. WiFi good. Safe excellent.

Water only supplied on first day. Biscuits only given on first day. These should all be replenished, I stayed 4 nights at the same daily rate? Body wash/shampoo ran out, need 2 of those in a double room daily Nowhere to buy groceries nearby. TV channels limited and casting didn't work. Floor above was squeaky. Coat hangers need checking, half of them were broken at connection. Stronger bedside lamps would be better.

The hotel was spacious, looked clean, ample breakfast options.

We found 2 cockroaches in the room in our stay. 1 in bathroom and 1 in bed. There were blood speckle marks on the sheet on the last morning on my husbands side of the bed so he may have been bitten. Room was clean and freshly serviced on the first morning, so no complaints about that. The response from the hotel when we reported it on check out was underwhelming. They basically said I'm sorry that happened but we can see no evidence. Despite blood speckles on the sheets and a photo of the bug.. Anyhow location was good..on a quiet street.

This is the second time at this hotel and I'll gladly stay again. The price was excellent for what we had. I'm surprised Booking shows it as 7.7. I'd give it 10. The rooms are beautifully decorated, (there is tea and coffee with biscuits in the room and water in the fridge), the bathroom was sparkly clean, the radiators worked well and were good on a chilly morning, the breakfast (extra) was extremely good and I don't usually eat breakfast and the staff on reception were pleasant and helpful. There is someone on reception through the night too. The hotel is in a delightful location right by Hyde Park and there is the option of a tube station 5 minutes walk away or a bus stop even closer. I stayed here twice for a theatre trip and it was the perfect hotel to stay in. I won't even bother to look for an alternative next time.

Nothing at all. Everything was just right.

This Hotel is all that you would want for a short stay in London. It is located in a very quiet neighbourhood with many similar grand properties and overlooks a church and a green small park. There are restaurants, shops, coffee bars and a pub (The Mitre) a short walk away. The fabulous Italian Gardens with fountains in Kensington Gardens are virtually just over the Bayswater Road, a ten minute walk away with many ducks (and once a heron sighted !) The Hotel has been refurbished to a high standard, the receptionists were charming and very helpful. I was able on the last day to leave my case and pick it up later which was very helpful . There are lifts to nearly all floors but note that 3rd and 4th floors are only accessible by stairs.

The single room a little small but to be expected for London.