location. atmosphere. cleanliness. facilities. comfortable bed. Beautiful decor. Balcony over the River Thames. Staff were friendly and welcoming. Breakfast was tasty and a choice offered. Restaurant and bar. We slept very well. TV with remote, iron, ironing board, hairdryer, artisan teas, and coffees with chocolates included. Free WiFi. Knocks spots off the local premiere inns. Personal service. We shall be staying again in the near future.

Parking can be a problem, as its residents parking, and only a few spaces available with the pub which you need to pay a small amount for. We were lucky and managed to park up. It isn't the pubs fault. Just the layout of the area. Their is a car park a short walk away over Staines Bridge to the left. The coffee I had for breakfast was very bitter, and I couldn't drink it, but that's a minor. The continental breakfast and cooked breakfast offered were both tasty and enjoyable.

Recently had the pleasure of staying 4 nights at The Swan Hotel, and I must say, it was an experience to remember. From the moment I arrived, I was impressed by the elegant ambiance and the warm welcome from the staff especially from Paul the manager made us feel very welcome. The room offered breathtaking views of the River Thames. Breakfast at the hotel was a treat, from fresh fruits to made-to-order omelets, all beautifully presented. Highly recommend the Swan hotel to anyone looking for a luxurious and memorable stay. I will definitely be returning on my next visit to the city!

Non

The Swan is in a lovely location beside the River Thames with a little walking path just below - about a 20’ish’ minute walk to Runnymede where the Magna Carta began its life! Our room was sweet with a little balcony overlooking the River. The pub/restaurant downstairs carries quite a nice selection of alcoholic beverages, cider and ale with snacks to enjoy as well as a nice dinner menu. There are tables inside with views of the River as well as spots to sit and watch the boats, ducks and swans glide by. We were warmly welcomed, check in was stress free and all of the staff lovely. It’s also a short walk from the train station and very close to Heathrow Terminal 5. We’d recommend The Swan to anyone visiting the area.

N/A

Staff at the Swan are attentive and kind, doing their best to be helpful. The location was great for us as a last stop on our trip before flying from Heathrow, as it allowed us to avoid hectic inside-London logistics. We had time for a last stroll along the Thames before heading to the airport-very calming.

Staff did a great job of booking our taxi for the following morning; the only downside was that the driver was ten minutes late and not terribly friendly. The Swan folks can't change that--it's just the luck of the draw regarding drivers.

We missed our flight connection at Heathrow and quite by luck found The Swan. Omg what a find. It was sooo beautiful in this 17th century inn on the river and literally a 20 min bus ride to Heathrow. Their Fish and Chips in the restaurant is world class and the selection of beers was outstanding. Amazing room overlong the Thames. You cannot beat this place

That the airport taxis tried to charge us 40£ for a 10 min ride. We took the bus for £2 and it dropped us a 2 min walk away.

We found it warm and comfortable, good facilities within the room. Appeared to be recently refurbished. Food was excellent with plenty to choose from. Lovely location on the Thames. Staff were all friendly and helpful. Definitely stay again.

The only fault was limited parking. However, if you ask they can give you a permit at cost. Would have been helpful if they provided information re parking at booking. If we had not asked re parking when we arrived we could have received a fine.

I loved this hotel! The staff were all very friendly and helpful. The location was excellent, gorgeous view, great shopping within walking distance. The food was delicious and the bar drinks were excellent. We arrived very early so they watched our luggage so we could start our site seeing, once we returned several hours later they had taken our luggage to our room and allowed us to check-in even though it was still a couple of hours before normal check-in time. They had everything in our room from fudge on the bed to multiple selections of coffees, water and excellent specialty soaps in the bathroom. I wanted to purchase some of the soaps, however they were out of the ones for purchase, so a staff member hooked me up with some as a gift! If we ever return to the UK we will definitely spend a few days here! I can't say enough good things about this hotel and staff. I didn't want to leave!!

It is an old hotel so there is no elevator, the stairs are very narrow, however there is just one flight and the staff took our luggage up for us. The floor boards are very squeaky. It does get quite loud at the pub on weekend nights, but they do close a little after 11 PM so as to not keep the guests awake.

Lovely old building, and they make great use of it. Pretty and very clean. Decorated nicely. The siting on the Thames is just wonderful, and the restaurant and bar have perfect views of it, both inside and out . Watching the boats go by is nice; there's a boating club just down the river so you see shells rowing by. Fabulous path along the Thames for walking. Staff are uniformly outgoing, friendly and helpful. Even though it's in busy Staines, the hotel's neighborhood is in a little pocket that is peaceful and seems almost like a village. There's a train station nearby so getting there from downtown London isn't bad. If you're willing to take a taxi or Uber it's not too far from Heathrow. We use it for a relaxing night or two before flying out. The three rooms we've had have all had beautiful views.

The upper rooms have a steep staircase ( but good railings and the staff are great about helping with your suitcases)

Everyone was extremely nice. It was great to sit by the Thames drinking a traditional English IPA. The dinner menu looks great--I am going to be in London for a few hours again soon, and if I can possibly fit it in, I'm going down for dinner and to say hi. Although I put N/A for the breakfast, that's because I wasn't hungry enough to go down. The breakfast was definitely available.

Not the hotel's fault but although it's close to Heathrow, Google does not give good transit information. You want to take bus 8; it runs every hour and goes straight to Staines. I would up taking a cab (set fare 40 pounts) because I didn't figure that out. But I took bus 8 back! The busstop is right in Terminal 5.

The location is idyllic, beautiful peaceful and perfect. The bedrooms are so well furnished, the toiletries are 2nd to none. All locally sourced wonderfully smelling and so luxurious THE BREAKFAST WAS TO DIE FOR! Avocado 🥑 smash Perfect THANK YOU SO MUCH

Parking ..... there is none, is a nightmare,