Close to convention center. Room had comfortable vibe. Employees were all very friendly and polite. Room had 2 beds, couch, kitchenette with sink, microwave and mini fridge. Also included a desk and two tv’s- one for the beds and one for the couch area.

Shower had constant drip. Overheard others complain of same problem. Slow, noisy elevators that could use some TLC. No way to plug in my Google TV to the back of the TV and to a power source so I could connect to my subscription services. At checkout a receipt for incidentals could not be given to me and I was told I would see the $100 hold on my statement but after 10-20 days the charge should “drop off”. So I had to leave without a receipt of charges.

We booked last minute to avoid driving early from Tucson to Phoenix for a flight out of Skyharbor and we couldn't have been happier with our stay. Staff were all lovely, room was large and well appointed and clean. The hotel is close to downtown, but easy to get around the city. We loved that it was only a few minutes drive from the airport which made our journey the next morning easy. Breakfast was great, lots of selection and plenty of room to sit down. Ample free parking, and a pretty safe neighbourhood. Go to Xanadu Coffee around the corner when you leave too - it's great.

Hard to find anything we didn't like about our stay - the pool towels had to be collected from reception and so we had to stand in line in our swimming gear waiting to get a towel. Making that a bit easier by having them in the pool area, or in the room would be better.

Plenty of parking and easy to find on arriving into Phoenix downtown. About 20 mins walk to the main socialising areas Roosevelt Row etc) which would be too much in high heat. Within walking distance of the tram (to get to the Heard etc), but it’s a few blocks. Good breakfast options given it’s included. Included waffles and bagels. Rooms spacey, clean and comfy. Staff were really lovely and welcoming. They have a shuttle bus but we didn’t use it.

It’s a shower over the bath and our bath (room 211) surface was so wobbly it was like being on a boat! It took a week for the expenses hold to be reversed on my credit card.

The staff was pleasant and very accommodating; the breakfast was fresh and good; and the shuttle was available for getting me to and from the airport and the convention center. Also, the rooms were spacious and clean.

The lobby bathroom wasn’t clean, but the cleaning staff was visible. Also, the pool was outside, which isn’t great in triple digit heat. Furthermore, the iron was old didn’t work well and the step down from the tub was really steep, so signage would have been helpful bc someone with poor balance could fall.

On the night I stayed, the staff member I interacted with was very polite and knowledgeable concerning area amenities and my overall needs while staying. I currently can not recall her name as I am at work, but she is a true asset to Springhill Suites. Also the breakfast was exceptional--for the price range to value--better than most that are included. I did overhear others mention the cheese eggs and variety offered-there was something for everyone.

AC unit right next to the bed and it woke me a few times throughout the night.

The room was very clean and comfortable. I requested a "view room" since I was traveling alone and had to laugh at the sense of humor - I was put in the middle of the building where I could just barely make out the mountains over the top of the tall buildings across from us. The breakfast was truly amazing. Warm, fresh, they kept the protein coming and I was pleased to actually be able to have hot eggs and sausage or bacon instead of a cold boiled egg for breakfast. I normally travel with my pets but had to leave them with a pet sitter as the pet policy of this hotel was disappointing.

The area is a bit sketchy but that's commonplace in the heart of big cities like Phoenix these days. It's too bad I didn't feel safe walking the 4 blocks to the convention center and back at night. I was told there was a hotel shuttle available but it only picks up on the bottom of the hour so I kept missing that window as I was getting out of meetings at 6:30 and 7:30 but needed to call by 6:20 or 7:20 to schedule the pickup, or wait another hour. So I ended up walking it at night, past the homeless people wandering the streets.

I absolutely love the small kitchen counter/office area as well as the separation between sofa and bed area. This was our second time at your facility.

Possibly a larger convenience store option down in lobby. My wife needed some feminine products and I was told they were all out. Also, one of the evenings we got in a little late from a downtown event and all restaurants were closed, so possibly a bit larger selections on microwavable options as well as sandwich items and chips.

This was our second time staying at the SpringHill Suites and we continue to love this place! The staff is lovely and accommodating-- getting us travel cribs, rooms close together, helping with any questions or issues immediately. Lea, Sam, and Alicia at the front desk just could not have been more gracious. The rooms are large, the furniture is comfortable, the breakfast has so many (good) options. The location is convenient to downtown and not that far from other things that might be of interest (zoo, museum, etc.); we mostly ubered but took the shuttle back to the airport which was free and, to be honest, felt way safer than most of our ubers! I was visiting with my 5 year old and we met my brother there; we spent a ton of time in the pool. I appreciate the little orientation packet they provide at check in and we ate tacos and Mexican food from their list-- highly recommend! It was very easy to order delivery meals to the hotel. We'll be back again next time we're in Phoenix!

Nothing!

Once we got the room we booked we were delighted with our choice. The staff are really helpful, the breakfast is good and the pool/gym are small but fine. The location is excellent if you don't mind walking into downtown. The hotel does run a free downtown and airport shuttle on the half hours. There is free tea/coffee in the lobby and snacks to buy if you don't want shop.

The room was only cleaned on alternate days.

We didn't expect to end up staying in Phoenix at all, after some problems with the car hire company we had to overnight it. However the staff in the hotel was just lovely, so welcoming and pleasant to deal with. They made a nightmare of a day that bit better. The room were huge, very comfortable and clean. Would completely recommend it.

The breakfast was a bit basic but once you are happy to keep it simple, it's fine.