Very good city centre location. Nice, spacious room with extremely comfortable bed, couch, desk, fridge, microwave and coffee machine! Very nice bathroom as well.

No breakfast at the hotel. But location means you can easily find something nice nearby, so it's fine.

This is a super location. We walked from BART station. The price was remarkable for the size of room and quality of fittings. Good traditional American Diner one block south. I would stay at the Donatello again.

There are people on the streets but they did not cause us any problems.

Such a cute and nice hotel. I came here with my daughter 2 times when she was 3. This Third time she is 6! And just as great. The rooms are always so clean and comfortable. Most rooms come with a couch too, as well as a fridge and microwave. All things not very common at other hotels without extra charge. The jacuzzi was fun! Small and inside, but we got it at a time with no people. The complimentary coffee and tea were wonderful! Along with the lounge which you can eat, hangout, drink coffee and tea inside or out on the rooftop balcony. Im a barista, and the drip coffee was actually SO good! The staff is always SWEET and amazing! The parking is the best deal and the bellmen are incredible. And they had a cute photo op background!! Big thanks to Joe the bellman for becoming friends with my 6 year old. She loved playing with you while we waited. Thank you!

Near the Union Square and Moscone center but relatively quiet. The room was spacious and all my needs were met.

Neighborhood is poor and construction nearby.

Great location 1 minute from Union Square and a cable car stop. Heading into the city from the airport it’s just a 10 minute walk from the BART station. Room was large and comfortable. Club room on 14th floor with complimentary tea and coffee was great to relax in after a day trekking around the city. Every member of staff we met was very friendly and helpful.

Its a little noisy even on upper floors but not overly bad. It’s not an issue but 2 blocks in the opposite direction to Union Square you arrive at the Tenderloin area.

The room was a good size and the bed comfortable. The bathroom was also large and the shower good. The WiFi worked well. Although the location is in an area with some homelessness, it didn't feel unsafe and was convenient for the BART from the airport and a good selection of restaurants.

We found the heating in the room rather inconvenient. We were warned it would take about 20 minutes to change temperature after we turned it up but it was in fact several hours. This meant we went to bed cold and woke up halfway through the night far too hot! The hotel only has two lifts, one of which was out of order during our stay, so we had several long waits. We were on the 11th floor so using stairs wasn't an option.

Great value for such a prime location. A couple of minute walk from Union Square, so handy to pop back to if needed. The room was large, and the bed was so comfy, with lovely quality sheets. They were perfect to just fall into after a long day out and about. We sat on the roof terrace with a coffee, which was nice. The porters were also friendly and lovely. They ordered us a cab and chatted to us while we waited.

We could not find any details of the restaurant menu on the website, which was strange. We went anyway and was seated in a cold, empty room. The food was pleasant, but we rushed it and left as it was so cold and quiet. As we left, I noticed a pianist playing in another empty room.....I don't know why we weren't offered a table there. It all seemed very disjointed with no care for the diner, which is a shame. We would have happily stayed for a few more drinks otherwise. I like to use hotel restaurants after a long day sightseeing. Sometimes you're too tired to go out again, and it's nice to have a meal, a few drinks, and just shuffling to bed, lol.

Spacious, comfortably furnished room. Lovely bed, really good mattress. Good furnishings including lighting, sofa, pictures on walls. Shower worked very well. Good to have coffee machine, coffee pods so much better than Nespresso type that you get in Europe. Also handy to have fresh tea and coffee in the penthouse Club room. Staff were super friendly and helpful. Some very good diners nearby for breakfast. Handy for Union Square and access to trams.

Windows need attention - noise from streets below but couldn't close the window fully. Some very sorry looking homeless people in the vicinity.

I do really like the staff there, the bed was also great.

Soundproofing can be done at least a bit. The windows are quite old, so everything that was happening in the few blocks around could be heard in the room especially protestors who were hitting the metal barrels near the hotel. Also, the 'free' wi-fi access was awful, it was impossible to watch YouTube or any streaming. I wonder how much you should pay for a night to have a decent wifi connection included.

The staff is very friendly and efficient. The room is a very nice size, although the bathroom can be tight. The bed is very comfortable. The area is noisy, but that is due to the location being in the heart of the city. By being in the heart of the city it is a great location for shopping, dining and sightseeing. The staff here is very friendly, nice, professional and accommodating.

Rude guest who slam doors, make noise in hallway and allow children to run down hallways. This also applies to maids who can be noisy in the early morning hours during their job. Unfortunately, there is no nice view per se. Also, I feel the hotel restaurant prices are too high. Would like to eat there, but ridiculous prices for everything. Also, don't like the fact that there is a fee to listen to the entertainment even though you are staying at the hotel as a guest. You could reduce the fee and drink prices for your hotel guests.