location staff was friendly (rodoba-- she was excellent) The hotel's decor was absolutely stunning! It's clear that a lot of thought and care went into creating an inviting and elegant atmosphere for guests. Furthermore, its location is incredibly convenient, making it an ideal base for exploring the surrounding area.

The hotel has a good games room and lounge. Zeppelin, themed from Led Zeppelin, made for a cool n different look throughout the hotel and the music throughout the common areas.

Booking.com have got rates n charges WRONG!! There was additional charges not advised about amounting to Usd $100's extra. All very confusing n unhappy surprise. Room with breakfast - breakfast possibly not worth buying, limited offering n choice and grumpy staff that appeared to hate their job making it a not so nice start to the morning.

Comfortable, quiet, well-appointed room. No noise from traffic, even though located in the heart of downtown S/F, just a couple of minutes' walk from Union Square. Plethora of places to eat and drink in the vicinity. About ten minutes from Powell Street BART station and streetcar. I stayed here six years ago and knew that it was a nice place to stay.

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Hotel itself is very stylish, team is very courteous, and the room itself is very comfy (yet small). Shower is excellent too - and you also get a water bottle. That's being extra considerate of your customers.

Breakfast - I paid approx. $50 for a cappuccino and two small croissants! I was shocked! What a horrible thing to call "breakfast"! And the croissants were bad. I could't figure out how to switch off all the lights... had to unplug two lamps. Location is horrible because it's SF - a lot of drugged people who are quite often naked too. Not a safe place for kids.

Overall a very good hotel to stay in. I was upgraded on arrival to a queen room which was quiet and comfortable. The hotel is furnished in a rock-chic style and I particularly liked the front lounge and cafe bar area with its cool seating and fireplace. The staff were friendly and most of the time very helpful. Location is good if you want to stay downtown, it's very close to Union Square and Muni at Powell Street. Compared to other 3 or 4* hotels in SF the Zeppelin proved to be pretty good value for money. I would score the hotel at 8 1/2 if there was an option.

Wifi had a habit of dropping or being logged out of at no notice. I realised eventually that it would knock you out every day at 11am but still a nuisance when travelling. It was great having a coffee bar in the lounge/reception but food choices were minimal; I just felt they could do so much more with this.

The staff was really great. One staff member in particular who I have to mention, was just amazing. Unfortunately, I do not remember her name but she has black hair up in a bun and she worked on Saturday afternoon during check-in. Check-In was really hectic And not once did she get frustrated or panicked or anything. She completely kept her cool while a very long line of people waited to check in. I also had a couple issues with checking in and I actually was quite panicked about it. She was kind, patient and reassuring And everything wound up being fine.. She is a keeper and I was so impressed and so grateful for her that day. Thank you thank you thank you 🙏🏼🙏🏼🙏🏼🙏🏼!

Great location near shops bars and restaurants. Very safe. Gorgeous hotel. Great room with a view of the Main Street. Nice building. Very comfortable. It was next door to car rental (Avis). They let me store my luggage the day after checkout when I returned from my road trip. Very very good!

Nothing. But medium mocha at cafe downstairs cost me $9 US which converts to $15 AUD. A bit out there for a very basic, underwhelming coffee.

This charming boutique hotel near Union Square is our new favorite stay for S.F. it was beautifully decorated for Christmas, lobby very comfortable limited but tasty breakfast. Play area downstairs for kids and super friendly staff. 120 yr old building. Restaurant and a Happy Hour too Room was very nice, modern, comfy beds. Outstanding!

Not a thing

We moved this hotel. Travelled with 4 kids between ages 7-13. Hotel was full of charm, character, good location for sight seeing - easy to catch public transport to fisherman’s wharf. Staff were lovely. Games room was absolutely amazing for my kids who loved it so much.

Loved the location, bed was comfy. The lobby and facilities were lovely. Staff also all lovely and helpful.

The undisclosed pet fee of an additional $75+taxes/fees per night was the most expensive rate I have experienced to date. Normally max $35 all in. Room was smaller than expected.