Thank you so much for everything. We were the first time in Vietnam and I have to say we couldn’t have chosen a better place to stay. Before coming I read a lot about hotel scams so I was a bit worried but this place was a massive help for us. They helped us with visas, planning, booking trips, and all for a very fair price. The hotel also has a good location, walking distance to many attractions in Hanoi. The rooms are comfortable, clean and in a quiet area of the city so you don’t have to worry about the traffic or other noises and get a good sleep. Staff was great and I would like to express thanks especially to Jasmine who has been most helpful and kind to answer all of the million questions I had.

Stayed here for 3 nights. The building is just small but the room was spacious, clean and speaking of cleanliness, they do clean the room everyday without you even asking but they won't touch your personal stuff. They make the bed and change towels while you are eating your breakfast or on the tour and when you're back, "surprise" 😉 The staff especially Ms Jasmine is very helpful and the two guys at night as well, they actually have excellent English communication skills and I'm so happy about it (when I'm out, I feel like I am mute communicating the locals as they can't speak English, you'll need to use Google translate so they can understand you.) Breakfast is excellent.

The only thing I don't like is when you eat your breakfast at their mini restaurant. Since the building is just small, they only have limited tables. They serve breakfast at 6:30 am up to 9:30 am and if you are not an early riser, expect that you will have to wait for the other guests to finish eating. I do hope they will allow their guests to request to bring their breakfast in the room.But overall, I would definitely recommend this hotel. Thank you for the good stay and making my Hanoi trip more memorable.

Jasmine. Amazing. Warm, kind and knowledgeable, as were the rest of the staff. Order banana pancakes for breakfast, they’re fabulous. Also plan your Ha Long trip from here. Easy peasy. We booked the room with the lounge, as we are a family of three and had a lot of luggage to sort out. It was fine, just needed new curtains. The location is fabulous. Everything walkable, just step outside though for a grab location as it was hard to determine where the driver would wait, as Golden Art is down a little street for mopeds not cars. Right in the thick of the old quarter so perfect to absorb real Hanoi and it’s sights and smells, yet easy to walk to the wider open French quarter. We were super sad to leave here. Credit to Jasmine and her staff, doing everything right (out of 7 hotel stays in Vietnam) Such supportive helpful people just when you need it! A word on price too. Absolute value for an August stay. Not too busy at all, crazy hot, but lovely cool air con on return. Phew. I think we did miss a bar area here, but blimey, you’re surrounded by places to eat and drink, and Golden Art is where you go back to relax in the cool.

Excellent staff - I can't rate them highly enough, they were all extremely friendly, welcoming, professional, helpful, knowledgeable about the city, spoke excellent English and there was nothing that was too much trouble for them. They are the real stars that make this hotel what it is, and I hope the management/owner appreciate them! The location was great - in the old town but a much less touristy part than a further east, so it was nicer to walk around. Lots of places to eat nearby and walking distance to most attractions. Very good breakfast - ordered from a menu and you could have as much as you wanted, a mix of local and international options.

Our room had a damp/musty smell and was quite dark, which meant it wasn't very pleasant to spend time in.

All staff members were exceptionally friendly and kind (they helped organise airport pick up, agreed to hold my luggage extra time after check out, and were always attentive and friendly). The breakfast was tasty and generous - a la carte choice of one of eight dishes served with yoghurt, toast, fruits and coffee/juice on a side. The location was also pretty decent in a walking distance from the main attractions and next to plenty of restaurants and shops.

The room was very modest and could definitely benefit from some renovations, including substituting the warn-out towels and bed linen for new ones. The noise isolation was poor, so you might want to bring some earplugs.

My room was quiet, clean and fresh. I’d booked for two nights but ended up staying six. My room was cleaned daily including the provision of fresh towels. The staff are fabulous led by Jasmine, the manager. Her efficiency and pleasant manner is replicated and portrayed by Tilly, Simon and the other young man on the front desk. The most obliging hotel service I have received in my almost three months of travel in Vietnam.

One trivial thing - the small bar fridge wasn’t cold enough forcing me to buy my beer from Circle K down the road rather than use the provided mini bar.

We enjoyed our stay at Golden Art Hotel. It was situated in a side street so was quiet. Also the hotel is about a 10 minute taxi ride to most of the things you would wish to see. Also good cafes, local food spots and restaurants within walking distance. Jasmine, Lily and Mike were just great. Very friendly and helpful. Our rooms were a good size and both comfortable and clean. Breakfast was very good with many choices of both western and Asian. Would definitely recommend💛

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We stayed 4 nights in this charming hotel in the middle of the old town. The rooms are comfortable and clean, good bed and shower. Very good value for money. Location is perfect, everything is within walking distance. Restaurants, coffee bars, streetfood, the lake, massage... all is near the hotel. Breakfast was very nice, loved the banana pancakes (the best i've had in Vietnam)! Also good Pho, omelet and fresh fruit. Jasmine and team were very helpfull before and during our stay, always friendly, and happy to see you. No doubt, very much recommended !

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Even before we arrived the communication with Jasmine was great, she responded to all our queries and also offered us Halong bay tours and airport transfer. We took the Halong bay tour through the hotel which was convenient as we could pay for it when we checked out. The location is perfect, short walk distance to most places of interest in old quarters but at the same time in a street without much noise. There is also a small store just opposite selling food and other stuff one may need. The 4 rooms we booked for 3 nights were clean and the breakfast was super great and filling, we had plenty of options for breakfast including Vietnamese food and the ladies serving were very friendly and spoke good English. The rooms were cleaned every morning for us. Jasmine also recommended couple of good Banh mi places where we had the best Banh mi. She also recommended places to visit etc.

Very well located property which allowed us to walk to almost every where we needed to. The rooms are clean, comfy beds and with all the amenities you might need. We enjoyed their breakfast and really appreciated the friendliness and helpfulness of staff. We had such a good stay that we stayed with them again upon our return to Hanoi.

Just to manage expectations: the rooms are relatively small but as we were sightseeing most of the day, it didn't bother us. Also most importantly is that the beds were comfy so we always got a great nights rest