Great location - within walking distance to many places including Train Street and Lake, weekend night market. Friendly staff at reception and doormen were very polite and welcoming. Nice to have a refreshing drink upon check in . Room was well furnished and clean , shower pressure good , room size good for the twin room . Mattress firm and 2 pillows per person 1 firm and 1 softer . Air conditioning was excellent. Linen used clean and white . Had Selection of English channels on TV - Got a staff member to tune tv . Breakfast was simple but adequate. Overall good find !

No indication on booking.com about surcharge of 3% for card payment - please add this important information. I was taken aback as when booked it said all charges accounted for. Rooftop pool is small - not worth a visit . Rooftop seating very limited. Shower door seal not as tight so water leaked out . When I booked my room it said it had lounge access - this is false information . There is no lounge or facilities for use . Breakfast room one staff member coughing ++ , no mask on . Would not recommend the spa - staff there were talking to each other throughout our massage . Not calming or relaxing at all . At the end of session one staff asked for tip even before payment.

The hotel is located in central Hanoi near the old quarter which is perfect since this is well connected to all the major amenities. Hang Dau (Or the famous shopper's paradise is just a 5-minute walk along with the scenic red river which is just 500 metres away. 10/10 for location. The room was very spacious. We got upgraded to a larger room at the same price which was a bonus but even the standard rooms are spacious enough which is great considering this is right in the middle of the busiest part of the city where space is a constraint. However, the view from the room is not much and overlooks neighboring building unless you take a room at higher floor. The swimming pool isn't much to speak of. Think of a slightly large bath-tub and that's the swimming pool, however it was clean and well maintained. Breakfast spread for non-vegetarians is great (with English breakfast buffet) but vegetarian options are very limited (just 1-2 main dishes apart from desserts). The staff were very courteous and always eager to help. We had a great experience with Silk Queen and would highly recommend it. Pro : If you book any day tours from Hanoi, then choose this hotel because you'll get free pick-up and drop from here. All tour operators provided free pic-up and drop service to this hotel. Con : Not really a con for me, but since the market is nearby weekends can be quite busy and filled with traffic but this was a positive for us and gave us a chance to experience the hustle and bustle of the city and witness the frenzy up close.

Breakfast options for vegetarians could have been better. Most of the plug points in our room has some loose contact and/or were non-functional. Not sure if this was specific to our room. Would recommend choosing a higher floor (floor 6 or above) if you want to have a view of any kind from your room.

The staff at this hotel were genuinely friendly and polite and always there to help with commendable english and communication skills. We had a generously sized room for 2 adults and a tall child. Hotel details about the number of beds and that they could do a double and Queen/King size bed was one critical factor in deciding on this hotel. Pen and scales in room didn't work but they provided a few unexpected extras, I.e toothbrushes and house shoes/ thongs. The breakfast cooks were open to learning how to cook poached eggs, a family favourite. The breakfast buffet was very limited for space and included many different cuisines however mostly average due to this factor. Overall, this hotel was fairly priced and the staff were very engaged and responsive to guests needs.

Very minor but I missed having a face washer and would have been good if we were able to borrow a plug adaptor. As is the case with most hotels more hooks to hang our towels in the bathroom would have been beneficial.

Excellent location making to easy to walk around the Old Quarter. Staff were very friendly, helpful & professional, speaking good English. The room was a good size and very quiet, with a comfortable bed & pillows. The roof top pool was a nice space just to sit for a while, even if it was too cold for a swim. All amenities were provided and it met the description & photos

Buffet breakfast was a bit ordinary - had an egg station but they just gave the cooked dishes to anyone who showed up, unless you stayed there & claimed your order!

The room is spacious and very comfortable. It also has a balcony with great city view. The hotel staff is very friendly and very helpful.

1. When I booked the property from Booking. It says it provides the Executive lounge access. But it turns out there’s no Executive Lounge in this hotel at all (the hotel staff kindly gave us early check-in as compensation.) 2. It charges 3% extra when I paid the hotel bill with credit card. I think this should be mentioned upfront.

Great location, good breakfast and very friendly and helpful staff.

Nothing

Great location, good room with all the amenities you need, recommended

It was in the center of Hanoi, we could easily walk everything or book a taxi to the place we want to go. The pool on the roof of the hotel is very nice and calm. The staff is happy to assist you with everything. I also arranged laundry service (from outside the hotel), i could leave my laundry at the hotel desk and it was delivered at my room when we came back. The breakfast is also very nice, the egg corner is very nice :)

It’s not really a ‘did not like’ but more a suggestion: This was our first hotel where there wasn’t a doorhanger for ‘Do not disturb’ or ‘Please make up room’. We usually only need cleaning once every 2 or 3 days, that wasn’t possible (or maybe i should have asked hotel desk). An option to re-use towels also wasn’t available to reduce environmental impact.

Location was great, lake was just very short walk. The hotel is so well run. Reception staff, Jonny 'depp' , Alice were exceptionally good, extremely friendly and very helpful anytime I needed assistance. Hana at travel desk was brilliant as well. she is excellent with bookings and all/ any travel/touring needs. Infact right from the Door man to all the staff well done, including breakfast staff, room cleaners everyone was great. keep it up. 💯

Can't fault anything. Except my stay at the hotel was too short considering the great staff and location. that's the only thing, I should have stayed longer.

we loved the location in the old quarter. the staff were amazing and attentive. Staff offered us the use of the swimming pool and shower after checkout before flying home. Staff also assisted us to source tickets to see a local football game. Rooms were very clean and serviced daily. Bed was big with several pillows. Bed was big and comfortable . It was a little firm for me however this is a personal opinion. breakfast every morning was the best. lots of choices. Changes daily. always refilled throughout breakfast service . I would definitely stay again. would highly recommend

nothing to dislike