Small but comfortable room. Everything you needed. Very clean and well maintained. Location excellent. Good to have the parking on site; however getting your vehicle in and parked somewhat challenging.

Room a/c was set at 21 degrees C. This was toooo! cold for us. We were unable to alter.

Plesant stay, good to have happy hour in the bar area. Close to most things.

It is a little aged but still very pleasant

Was well looked after.. Location great. Staff friendly and helpful. Very clean. Breakfast was very good. Japanese Restaurant within the premises very nice food and good value.

I found the carpark tricky. A lack of lunch eating facilities, although Casino across road provides plenty to compensate. I wasn't very happy with billing system on checking out. They charge a bond when checking in, however it's not clear when spending over $100 dollar bond another $100 is withdrawn. I found it difficult to make sense of, when final bill is presented. I still think I paid for breakfast twice. Staff were'nt very patient in explaining this because of checkins at that time being the same time as checkouts. A couple of challenges with a walker having no ramp from the car lift to access the front desk.

Breakfast was great, plenty of gluten free options for me which was fantastic. Amazing location, close to train station and shopping mall. Perfect place to base yourself.

The staff were overly helpful, not in a pushy way but genuinely caring and wanting to help you with anything. Particularly one staff member going out of there way and commenting a mates Nickelback shirt (sorry not sure on there name, but we’re coming back again in September 27th-28th and will definitely shout out that staff member) however if the staff member dose read this, you know who you are because you not only complimented the shirt day one, but also the day when we were leaving. Kudos to you for making your guests feel that extra bit special and going outta your way!

There was a little bit of mould in the bathroom but nothing extreme, also I had organised prior to arriving a roll away bed, but wasn’t in the room.. in saying this the roll away bed was fantastic and the service was extremely prompt! Trying to call the facility wouldn’t recommend tho… never got through to them…

My room was beautiful but unfortunately the plug didnt fit my spa bath, however, they gave me free breakfast to compensate. The breakfast was very good. huge amount of bacon! I certainly enjoyed my stay!

I am disappointed the cleaners didn't do something about the plug for the spa! I am sure they would have known the plug didn't fit properly! I went out almost as soon as I checked in so didnt notice until I got back after the tennis which was too late to do anything about it other than report it in the morning!

Room was clean & comfortable.Nice bathroom & big shower.Location was great & close to everything we needed.Breakfast was really good with lots of choices.

The only issue i had was the carpark,it was very steep & tight.We only had a small car & still had trouble finding a park.

Love the location

Was a bit disappointed housekeeping asking for a bottle of water as far I know guests are entitled to compliment water every day for your duration of stay. I asked if I could have a bottle, she didn't give one bit disappointed. Plus, you can never refuse to give water to guests, not when they are staying for 5 days or longer. That was my first experience to have been refused. Plus, I only got my room cleaned once to save during my duration of stay. But overall, I was happy maybe that staff was just new or I misunderstood her.

Location was perfect for dinner at Madame Hanoi and attending the Festival Theatre

Staff were very friendly and helpful Room was a large size and very comfortable for 2 people. Nice size hanging space with iron and board and hairdryer already in the cupboard (nice not to ask). Buffet breakfast was lovely. The egg station was a great addition and allowed us to get a more gourmet breakfast. Constant refilling of Breakfast items also meant I was able to choose from the full selection.

Bathroom was rather tight and only one person could be in there at a time. The bar area was closed both nights when we wanted a night cap. The first night was Saturday and it was after 1030pm but the second night was Sunday and it was only 830pm. That was a shame. When Housekeeping cleaned our room they took the towels away and didnt replace them. Had to call down and wait for nearly 30 min to get towels (we were going to dinner and this made us rush unfortunately).