The staff were very friendly The rooms were very clean. Good views, The bed was comfortable, not far to walk to beach, trams or buses

There was a kettle to make coffee but we did not have a toaster to have toast with my coffee no microwave as well if I wanted to heat a snack up or hot milk up for a cappuccino coffee (nescafe coffee sachet) The shower was old fashioned you had to run the bath water and then press a button on the outlet where water was coming out so the shower will work the bath water runs aswell while you're having a shower which is very weird, at first we did not know how to work it as the bath water was only running. We had to ask at service desk to how to use it

The room was better than the average size. We had a king-size bed that was very comfortable. The pillows were very comfortable, too. The bar and deck by the pool are a great spot to relax. Check out is 11, which is great. There is more that is good than bad about this hotel. The comfy bed, location and great restaurant next door are all reasons why we would book this hotel again.

The tea/coffee bar in our room had not been fully restocked. This is minor and easily rectified, but you should not have to ask for it to be done. Checkout is 11am, which is great. However, the breakfast finishes at 10 am. So if you take advantage of checkout time for a sleep in, you miss breakfast. Luckily, there is a great restaurant next door (Surfers Pavilion) where we were able to have a leisurely and delicious breakfast. There is no free parking on site.

Staff were friendly, room was lovely, great location and extremely well-priced. The lifts were fast and well-maintained so it didn’t feel like I was on the set of the next final destination movie. Car park wasn’t too low for our Ford Ranger so they let us park out the front and didn’t charge an arm and a leg. Extremely good value for money!

My husband couldn’t fit in the shower, he was too tall. I’m 5”4 and I could fit nicely but anyone much taller would have their head on the roof or through it. Rooms aren’t sound proof either so we had rain sounds playing lightly to drown out the sounds of sirens and drunk people fighting outside.

Well located on the river, just a 5minute walk to the heart of Surfer’s Paradise centre. Big room. Comfy bed.

Hairs on the bedsheets and multiple towels. No blind on window in dressing area so room was bright as soon as the sun came up.

It was close to the beach, it had great access to the pool and the bar was reasonably priced. Beds were very comfortable and fridge worked great. Lady at the front desk was amazing and was a great vibe

There were soap/drinks marks from previous stays you could see on walls/doors. Due to there being a door connecting the rooms which weren’t sound proof were able to hear the people next to us yelling and arguing with each other and being woken up by someone vomiting. The balcony was also connected to other rooms so wasn’t able to enjoy out side and having to have the curtains shut so no one could see in. (Wouldn’t recommend level 5 rooms) I’m sure higher floors with no connecting rooms would have been nicer.

Loved the outdoor pool and bar area it’s very beautiful. For $25 they have a buffet breakfast which is great value for money and great food.

Having read some of the reviews, I was a little nervous about our stay but the hotel exceeded expectations across the board and proved to be great value. Staff were friendly and accommodating, the location was ideal, the pool area overlooking the river was lovely. The room itself met expectations at this price point and we had a stunning view.

The balconies feel unsafe for small children - our daughter could fit her head through the railings. Some glass or other screening is needed.

The location was handy for us and we could walk to / from Surfers. I liked your eco-policy and not washing towels every day. I think other hotels wash too much and this not environmentally friendly.

It would be good if you could hang a sign to ask the cleaners what would is needed to be cleaned or which towels need to be replaced. Eg. our bin wasn't emptied. Some more basic facilities would be good, eg some milk. The room was quite noisy from the traffic and other guests.

The location was perfect, most of the places that Gold Coast offered within walk distance. Staff was good especially Faris at the reception and the girls at the poolbar. Breakfast was good, plenty of choices.

You guys might provide microwave at the public area next time as we pay a good amount of money there. And about room cleanliness, they only make up the bed and change the towels, in my opinion it needs vacuuming as well.

our family room was perfect. nice size and plenty of room. had everything we needed for our stay. Great place to stay and easy to get to everything we needed.

The parking was a bit of a shambles. Mostly my own fault I guess for not realising a car space doesnt come with the room. however, I was not alone. You needed to pre book a car space with a third party. Nearly everyone in the check in line was told they would need to find alternative car parking as their car park was full and managed by a third party. Thankfully, there is a public carpark with overnight parking at the chevron renaissance across the road. It's also cheaper than Vibe Hotels parking. Bit annoying carting everything across a busy main road but rather that than have to park away further.