The design of the hotel is just amazing. Everything looks incredible. It’s quiet, confortable, a lot of places you can hangout. And the bathroom is just wonderful ! I had a lovely experience. Staff was always ready to help and serve you. The bed was amazing also!

Besides looking gorgeous finally a pool where there is an area where it is not shallow. The breakfast is just 5 stars and the room there is nothing to improve there, maybe a small fridge but you will want to get their service for drinks and food. Sometimes you see a rating on booking and you wonder how did they get this rating. These guys really make justice to 9,7 if not more. Many times we were at the beach and said... Let's go back to Rascals and enjoy the pool and service there. That's why we see guests at the swimming pool all day long even though we are walking distance to the beach.

Absolutely nothing! Keep it up. Great team and great facilities. We will be back next year. We will fly to Lombok just to go to your hotel.

The property is exceptional. The pool is amazing and the outside bathrooms are just so nice. Everything is clean and well maintained. The breakfast choices are like an Australian cafe and cater for all food choices, which is a nice way to start the day. While it isn’t a five star resort it has everything you need (and more) and we would have happily stayed another week. Absolutely great value. And the staff are just so friendly and helpful too.

Ok, so the property is down a poorly lit laneway from the Main Street of Kuta, and while you might think is is a bad thing at first you soon realise this makes a nice buffer from the hassle and bustle.

Rascals in Lombok is nothing short of paradise! From the moment we arrived, the staff made us feel like family—warm, attentive, and always ready to help with a genuine smile. The food? Absolutely delicious, with a variety of options that cater to every taste. What truly sets Rascals apart is their commitment to sustainability. It’s inspiring to see a resort so dedicated to being environmentally conscious while still offering all the comforts of a luxury getaway. The lush, serene surroundings make it hard to find reasons to leave—honestly, why would you want to?

Nothing

This was the best hotel we ever stayed in and we travelled a lot. The most relaxing, clean, beautiful place with amazing staff. Nothing is ever a problem in this place. Staff does everything for you to be comfortable and happy. The outdoor shower was wonderful. Food in a restaurant was delicious and consistent with good variety. Great quality cocktails. The bed was super comfortable. I had a massage in a few places around Kuta, but the one in the hotel was definitely the best. Yoga class was so relaxing and well organised. We didn't want to leave and are already planning to come back.

There's nothing bad to say about this place

This hotel is a true oasis in the middle of Kuta. 2 minutes away from the main street so very convenient but yet so relaxing. The room is beautifully decorated and furnished and the bathroom was the highlight. I’m always a big fan of open bathrooms but this one felt like I was in the middle of a jungle (without the spiders and insects that usually go with it). The staff were the most adorable people and so attentive to your needs. They really made sure to make your experience memorable but also personalized (always called me by my name, knew my room number, etc). I recommend taking the same room category as me or higher to get the full experience! Nevertheless, the food, the spa, the pools the whole setup was incredible.

Loved everything about it. The only con that I can think of is the fact that the mosque is not far away so you hear the prayers quite loudly starting at 5 am (I was there during Ramandan) but with earplugs,it’s fine

Food was beautiful (especially breakfast which imo is easily one of the best on the island). The on site bakery & coffee is great too with an easy walk to local amenities and other restaurants & shops. One of the biggest selling points are the staff who are incredible, super friendly, professional and knowledgeable. It seems like there is a cultural and power dynamic awareness of the hotel owners about the nature of tourism/ western influence in the area and particularly liked how their is chance for local staff to develop (do tours/teach/ do trainings).

Honestly..nothing..would recommend Rascals to everyone and will be returning soon!

We had an absolutely amazing time at Rascals. From the communication to the service, everything was exceptional. You can tell that perfection is a priority here from the moment you step into the property. The garden is immaculate—not a single banana tree with a wilted leaf. The service is truly top-notch: attentive, thoughtful, and always helpful. The rooms are spotless, incredibly clean, and super comfortable. The bathrooms are equally impressive, with every detail considered, even down to the curtains, which are adjusted several times a day to maintain perfect symmetry. Perfection truly defines Rascals. The in-house restaurant is fantastic, offering an incredible breakfast and outstanding coffee art. The barista is world-class, creating beautiful designs in every cup of cappuccino. Both pool areas are stunning, impeccably maintained, and very comfortable, with loungers that have added covers for extra comfort. The staff ensures everything is tidy multiple times a day. It was so beautiful and relaxing that we barely wanted to leave the property. Our four days here were beyond enjoyable, and we can 100% recommend it. Easily one of the best accommodations we’ve ever stayed in worldwide.

The matrasses are a little to soft and could need a change.

We really enjoyed staying at Rascals—it had such a great vibe! The location was perfect, just an easy stroll into town. On Christmas Eve, they surprised every guest with a gift and free tapas during happy hour, which was such a thoughtful touch. The place has a lovely community feel, but you’re not forced to interact if you don’t want to—maybe that’s the adults-only vibe coming through. The staff were super friendly, and the pools and surrounding areas were absolutely on point. Even though they’re expanding, it didn’t interfere with our stay at all.

Lacked no tea or coffee before 7:30am

An absolute paradise. Postcard perfect gardens and surrounds, peaceful, continuously exceptional quality of food, perfect coffee, adorable staff throughout the property, pristine clean rooms and grounds and amazing value for money. And if it ever feels a little too quiet you can step out into the mini chaos of Kuta. I also made an effort to speak with the owner a few times to personally congratulate him for creating such a magical place. Again - well done S!

I did initially miss not having a mini bar in my room to keep drinks cold but everything else more than made up for that.