Location is absolutely excellent. Rooms are clean and beds are confortable. There is a micro-wave and a small fridge which is appreciated if you want to cut a bit on food expenses.

Secured locker was broken and non-functional. Carpets all over the room. Breakfasts are OK at best; you cannot serve yourselves drinks and coffee; food choices are limited.

The front desk customer service was superb. They were super friendly and helpful. I appreciate all of them and their work ethics! The location is close to everything near Times Square and Bryant Park is a block away. There are PLENTY of food places and the subway is at the end of the block.

Security wouldn't let us in the building along with a couple. The guard pointed to a sign and we thought he meant another entrance. After walking the block and not seeing anything, I called the hotel. The security STILL didn't let us in and we only got in once someone was coming out. ALL WHILE the guard sat and looked directly AT US!! Our shower was backed up and needed maintenance to unclog the drain. The water took 8 minutes to heat up for a shower and for the sink.

The extra charge of $30 for no reason; I should have been briefed about it that I will be charged for extra services which I didn't actually use any of it.

The location is great! The hotel is close to everything in Midtown Manhattan. Also the rooms have a mini refrigerator and a microwave which is always a plus! The restaurant on site was able to accommodate me as a vegan (which is always a plus)!

The rooms are really small and the lighting in the rooms is dim/dark.

Very beautiful view we got

The first couple of employees we interacted with with were rude but over all the stay was nice

Comfort

Loud noise from steet, seeing as it is directly by times square. Not the most luxurious bathroom Small lobby

I like location and clean room.

Front desk service was not good.

The location was absolutely perfect! Right in the heart of Time Square. Easy access to Bryant Park, Empire State Building, 5th Ave ..... We love the fact there was an on-site restaurant that served breakfast at 7am. for us Early Birds. The staff was great as well, very welcoming and kind!

Well, I'm not leaving a bad review at all. My only issue was the price. Now I understand economics and pay to play 100% I paid well over $500 per night and have had cleaner, more comfortable rooms at a fraction of the cost. The bed wasn't really comfortable Now, this wasn't a bad stay. Just wasn't what I had in mind with a name like Hilton.

It is truly in a great location, a stone's throw from Times Square. There are shops, restaurants, Subway Stations, Broadway all so close by and easy walking to other things like the Empire State Building, Rockerfeller Centre, 5th Avenue, Central Park. The rooms were modest but it is midtown Manhattan but clean, comfortable and with great airconditioning and bathroom. Staff are friendly, efficient and helpful. I would certainly stay here again and have no hestitation in recommending the hotel.

At night it can be a little noisy with sirens and the like but it is midtown Manhattan.

Exceptional Service at Hilton - Thanks to Ibeth! I recently stayed at this Hilton location, and I must commend the outstanding service provided by Ibeth. After mistakenly visiting nearby Hiltons, I called the reservation number, and Ibeth patiently guided me to the correct hotel. Upon arrival, Ibeth warmly welcomed our group of 7 with complimentary drinks and ensured our rooms were conveniently located on the same floor. Her exceptional hospitality made us feel valued and comfortable. Ibeth's dedication, kindness, and attention to detail deserve recognition. She truly embodies the Hilton's standards of excellence.