Clean and safe

No microwave or refrigerator in all the rooms. No indoor pool or hot tub. Incidentals fee way too high at 75.00

The staff at the hotel and at the restaurants were very accommodating. They hotel workers did their best to be helpful and were very kind. I didn't care for the shortages of towels, nor the days my room was not cleaned nor the trash emptied. However, I believe the housekeeping staff's intentions were well meaning.

The room I was in was drafty fhrough the sliding glass doors so the cold air was ever present, requiring me to turn up the heat on the thermostat..

Location was perfect. Close to lots of shopping, restaurants and lounges.

The valet staff was a bit rude to us. They waited over 2hrs to park our car and when we returned to get the car the guy was just leaving to park it. We were told we have to wait a awhile since they just moved it. I asked how is that acceptable when we dropped it off hours ago and there were four attendants sitting in office on their cell phone instead of assisting residents. He said nothing and went to get the car complaining the whole time to others.

Valet was great, fast elevator, beautiful lobby, nice views of city, great proximity to major attractions / event venues. Passable breakfast. Starbucks inside.

Towels were small and cheap. Front desk didn’t get extra towels & soap as requested. There was hair in bathtub and overall bathroom wasn’t super clean. Shower could have used a separate liner from showers curtain.

My daughter and I loved our room. Make sure you pack your own water.,Every bottle of water in the small store was $6 each! The front desk was kind to me and I liked our location. It was a wonderful stay for the 2 of us. Thank you

Complimentary water in the room would have been nice. A refrigerator in the room. But we were fine.

The staff is stellar - friendly, helpful and efficient. We were there for my husband's heart surgery at Emory and the valets and restaurant/bar staff (special shout out to Abdul) asked about how he was doing every day. They made my stay pleasant and my life easier! The lobby area is huge -- good lighting, lots of plug-ins and comfy corners for working or relaxing. Background music perfect for the holidays--subtle, not irritating. Great location. Very short walk to the hospital and only a couple of miles to High Museum.

The rooms need updating and hot water was in short supply at times. If the rooms were as good as the staff, this could be a five-star hotel.

The front desk staff, as well as the valet, were very accommodating. The room was clean. The location is great! Just across the street from the train station, which was extremely convenient for us. Parking was not a problem, as they had a valet service.

It took us over an hour to get our car back from the valet when we were checking out. But it was understandable as they were extremely packed with people checking out as well as checking in for the Taylor Swift concert in town. Great job over all!

the scenery from the 15th floor and the hospitality

the parking

The staff was wonderful and attentive. The bed was comfortable and the view I had to as good - I could see the interstate and some attractions of the city.

The property is an older facility and needs some major upgrades and maintenance.

The site was beautiful and was centrally located in the city. The staff was polite and made us feel at home. The hotel manager was friendly and gifted my husband and I with a complimentary breakfast as an anniversary gift (this melted my heart)!! From the moment we arrived, to the moment we left, everyone was pleasant. I would definitely recommend the beautiful hotel to others. We will definitely be returning customers.

I don't have anything negative to say. Everything was great.