The Hotel Intergate was really good. The breakfast was fantastic, an extensive self-serve buffet with Japanese and Western options. There is no bar but the hotel offers a 'free bar' between 17:00 and 19:00 where it's unlimited self-serve drinks (beer, wine, sparking wine, possibly some spirits but I can't remember) and some light snacks in the dining area. This area has an indoor and outdoor section which was lovely in the heat, and it's high up so you can see a lot of Hiroshima. The location was also great, not too far a walk from the A-bomb dome and peace museum which are must-see places to go. It was also easy to get to from Hiroshima airport, a relatively short bus-ride away (around 20-30 mins). There were also options for dinner nearby, including places for Hiroshima's famous okonomiyaki (delicious!). The room was a good size, clean and comfortable with a good shower. The staff spoke English and were very friendly and helpful. Great for solo female travellers, but the room was plenty big enough for a couple.

The only thing I found a bit weird was the fact that reception is on one of the upper floors so you enter the hotel via a publicly accessible lift lobby. I had absolutely no issues with randoms joining me in the lift during my stay, however, and I appreciate the hotel can't really do anything about this.

This is an excellent hotel! It’s in a great location and has really good amenities. The staff are really helpful and the rooms are big. We used the public onsen which was really nice and calming, with good products provided. Additionally, the free happy hour from 5-7pm (free nibbles, wine, beer and fizz/cocktails) was a fabulous touch - I’ve never seen that in a hotel before and it was really well attended with lovely views and a terrace. It was especially helpful because we often found it quite hard to find places across Japan for just a drink before / after dinner without food. Breakfast was also very nice with a wide variety of choice (both Japanese and western-style).

Nothing; it was great

Lovely spacious and minimalist rooms. Breakfast buffet was awesome especially with being vegetarian and struggling with little/no options throughout our Japan trip. The staff were all lovely and welcoming. We were also able to store our luggage at the hotel after we checked out. All in all such a wonderful experience in Hiroshima and we wish we could have stayed for more than one night to enjoy all the amenities and the city!

Minor thing - it would have been nice to have some hooks in the bathroom to hang our towels as hanging them over the toilet is not very hygienic.

This is a thoughtfully designed and well located hotel that offers a wonderful guest experience. The top floor dining / lounge area with views across the city is such a great place to relax with the excellent buffet breakfast, or happy hour drinks while enjoying the sunset. The rooms are so cleverly designed, with the entry foyer turning into a large bathroom space that includes an enclosed wet room with bath and shower. The staff are highly professional and ever helpful, and the location is 15-20 mins walk to all the main tourist attractions and Hiroshima Station. There’s also a major tram stop a block away if needed. Highly recommended.

There was nothing negative.

This small, quaint hotel offers a thoughtful room layout, allowing us to comfortably open our luggage. During our honeymoon trip, they surprised us with lovely complimentary items—a delightful gesture that we greatly appreciated, especially after a long day of travel. Despite being delayed by a train from another area, their prompt response via the hotel website's contact form—even late at night—was impressive. The hotel features a laundry room, and the machines dried our clothes efficiently—much better than those at the previous hotel we stayed in. When we encountered a Wi-Fi issue, it was resolved very quickly, ensuring a smooth and hassle-free experience. I personally love no-frills hotels with a personal touch, and this hotel exceeded our expectations. Although I didn’t get a chance to try the lounge services, which included free Ochazuke and drinks, they looked wonderful, and I hope to enjoy them on a future visit. The location is ideal—just a 5-minute walk from the tram station—and offers a peaceful retreat from the hustle and bustle of the shopping arcade. If you prefer quiet surroundings, this is the perfect spot. Additionally, there are several convenience stores nearby, so late-night snacks are always within easy reach. Thank you so much for the wonderful stay! Keep up the great work.

Comfortable beds, good lighting. I especially liked the bathroom vanity which ran along one wall of the entry hall with the WC and the wetroom on the other side. This area could be closed off from the sleeping room. There is a spa and laundry, which I did not use. It is around the corner from a bus stop to the station, and very close to the main tram line. The okonomiyaki group of restaurants is within easy walking distance.

The only negative was how small the window was. The breakfast buffet selection was ample, although the afternoon tea was a bit sparse with cut up pieces of the morning's pastry.

The concept and execution of this hotel is perfect for travelers who want pleasant and well-located surroundinga without paying for luxury public spaces for which they have no need. The top-floor breakfast and social area with outside deck has good views and is a great way to start the day. The breakfast is mixed Western and Japanese with a good selection of vegetable and fish items as well fruit, rice dishes, baked goods, and beverages. The reception desk on the same floor is convenient for asking incidental questions. The location is great, about halfway between the Peace Park and the train station. Other sites include the castle grounds, bus center, shopping center, and Art Museum. Tram lines are a short walk away as is the beautiful Shukkeien Gardens. The entertainment and restaurant area directly to the south is easy walking distance. Rooms are well designed to provide comfort and workspace despite their modest size. Friends stayed in a double room they said was plenty roomy. I liked the ecologically sensitive cleaning and linens policy with simple magnet indicators for the housekeeping.staff.

A very minor quibble: I would like to see a robe/towel hook next to the shower. Otherwise, the bathroom was fine with excellent faucets and heated/washing toilet seat.

The size of our room was exeptional! We could easily fit our two big suitcases, a baby bed and still have much room to move around. this was the only hotel that provided a babybed during our stay in Japan, what was a nice service. The view of the breakfast room is also a nice bonus.

When you entered the room, a light automatically jumped on, what was an inconvience with our child, who went to bed before us. The baby bed was rather small for our daughter (1 year 8 months old). I would not advise using the bed for an older child, for they will be too tall to lay properly in it or they could lean to much out and fall out of the bed.

This was the most exceptional hotel we have stayed in during our travels through Japan. The ambiance. The hospitality, continued free offerings throughout the day in the lovely rooftop restaurant/area. Superb views of the city. Free Prosecco, wine, cocktails, every evening from 5-7. Coffees and goodies throughout the day, free of charge. Rice supper at night. Lovely thermal suite. Staff could not be more helpful. Quite a spacious room. Absolutely wonderful. Location perfect. Thank you.

Nothing. Exceptional hotel.

Really enjoyed our stay at Hotel Intergate. It was in a good location between train/bus station, streetcar, shops and museums. Our bedroom was big, and the bed and pillows very comfortable. The breakfast was very good with lots to choose from. At weekends sparkling wine is available with breakfast. We enjoyed the 'Happy Hour' between 5-7pm which we made use of. Lovely sunset view from outside area. Staff very friendly and helpful.

It would have been nice to have a restaurant or room service for a hot meal. We found it quite difficult to get into a restaurant in the evening with 4 people.