The location is perfect, the rainforest pool is truly unique and almost ends in the sea. It's the perfect place to relax as a couple or as a family. The staff is probably the best I've ever seen, ever. The second day they already remember you name and your preferences, I've never seen this kind of personalized service before, not even at the other One&Onlys I've visited. Special mention to Yoga for his kindness with our little one. The villas are extremely pleasant, the rainforest villas are very close to the beach with direct access within 1 minute walk through the rainforest. The beach is stunning, the beach club has a very relaxed vibe, with great food and impeccable service. The resort is not cheap, but I believe it offers good value for money overall.

The way the visit of the Royal family has been managed was disrespectful to the other guests. Nothing was done to compensate this. The management of the hotel didn't handle this situation properly.

beautiful grounds and wonderful facilities! rooms were also a very nice surprise! very spacious and premium. the staff really look after the resort!

communication with staff with regards to early check in was disappointing! we arrived at 10am and we had to wait for a couple of hours before we can order any food. we were both tired and hungry, not the best welcome when you’re paying a premium. I expected more from a 5* resort.

Property is insanely beautiful, amazing food (Hoshi is the best, and the private beach dinner was worth it) and amazing staff (so friendly, welcoming and open to try to accommodate any request).

We were here last year and I felt like the service wasn’t at the same level (our daughter’s crib was never made, they left a new set of towels but didn’t take the old ones, towels looked a bit old/worn, they kept ringing the doorbell when we said not to because our daughter was napping…) everything was amazing don’t get me wrong but for close to $1k a night attention to detail is key

Everything about One&Only Desaru Coast was perfect! The luxurious surroundings, impeccable service, and serene atmosphere made my stay unforgettable. The attention to detail, from the stunning decor to the thoughtful amenities, was top-notch. The staff were exceptionally friendly and accommodating, making me feel so special throughout my stay.

Honestly, there was nothing to dislike. Every moment exceeded my expectations!

environment, very secluded with lush greenery

cleanliness, private pool didn’t seem to be cleaned daily and I can find stains on pool furniture

A Luxury escape, good staff, quiet

we suspect that there was a bed bug problem, please rectify

Beautiful hotel, luxurious well kept facilities, amazing room, bathroom… Perfect! The staff was also impeccable and kind, would make everything to make sure you are happy, and they would pamper you with little treats during the day (e.g.: bringing fruit platters and drinks by the pool free of charge or preparing your relaxing bath for you). You also have an option of one free activity per day of stay, from water sports to a delicious afternoon tea. We had a wonderful time there, and we are definitely going back!

the facility, the quietness

for the price i pay, you need to get the details right. 1) dinner - my Mains was served when i was not even half way through my Starter!!! 2) the sea water is not clear/blue. 3) water glass was dirty, the waiter did apologize after i mentioned it

Surrounded by wonderful nature we slept in beautiful villas with private little pools, had excellent food and could choose between asian and meditereanian dishes. The beach club offered white sands and fantastic food as well. Very friendly stuff also organised transfer from Singapur by car (2h drive) as well as to the beach club or other activities.

We'll have to come back to see the monkeys.

The resort was quiet and serene. Expanse and lots of plains and greenery. Staff was very very attentive. Beaches were beautiful and clean. Food was excellent though pricey.

We had a picnic by the beach. It was expensive but the food was not worth it. All we were given were some danish pastries, cheese, crackers. Not enough for lunch food for us. Drinks were many though.