Great rooms with comfortable beds and blackout blinds - for people who struggle to get sleep, the britomart may be where the struggle ends. Staff were very accommodating and super friendly. Stayed here for my birthday and was generously provided with drink vouchers during my stay. Excellent location, and I appreciate the measures taken to reduce unnecessary waste. A lovely hotel overall, I would happily recommend it.

Bar fridge was very well stocked but everything came at an additional cost and very little was included in the price of the room. For what it costs to stay a night, I would expect more. Complimentary tea, coffee, and hot chocolate are available, but that's it. Also, the degree to which the fridge was stocked meant there was no room to keep anything brought in personally, making it more of an inconvenience than anything. Lastly a bond was required of $50 per night, which is reasonable, but I don't recall this ever being communicated prior to my stay.

The location of the Hotel Britomart can't be beat -- the Saturday market is just outside, it's in a largely pedestrian area so there's little traffic noise, you can easily walk to the ferry, to shopping, to many delightful restaurants, to the starting point for the Explorer hop on - hop off bus around the city. The staff is accommodating, friendly and pleasant. The rooms are clean, well-designed and the view from ours (9th floor) was spectacular. The elevators are fast. The restaurant, Kingi, offers superb breakfasts. A great base camp for exploring Auckland, Waiheke Island and much more.

The room size is a little snug, especially if you're a couple on a long trip (9 weeks) and have 2 large suitcases plus a few smaller bags with you. Maneuvering around the luggage on the way to the bathroom took some caution and coordination. And it took 3 tries to get extra covers for our king bed so we didn't have to share them, which doesn't work well for us. But the staff were nice about it and I think the core of the problem was that we didn't explain exactly what we needed well enough.

We enjoyed everything about our staycation at the Hotel Britomart. The public foyer is welcoming and beautifully designed, and the rooms are an extension of that first impression. As returning guests, we enjoyed the comfort of the compact room, the amenities and the cosy shower room. The sansceuticals toiletries are wonderful and suit the vibe of the hotel. The location of the hotel makes exploring lots of different areas around town very easy and we were glad we could utilise the hotel bicycles. We felt rested and rejuvenated after our long-weekend staycation and would easily consider returning again.

A sauna in the gym area would be a great addition.

Location was perfect, in-house restaurant was lovely and waitstaff were fantastic. Lovely overall design and the actual beds were comfortable. Room was lovely and dark for sleeping.......except the noise.

For the age and rating of the hotel rooms were noticeably a bit shabby. The parquet floor was not put down properly and whenever one of us went to the bathroom at night we woke each other up as it was soooo loud, did not make for a restful sleep. I expressed our concern to the front desk and apart from coming to look at the floor no one ever spoke to us about it again, they just acted like nothing happened. So although beds were comfortable and room was dark, I am disappointed that our concerns were in no way addressed, not even an apology. Hotel rooms also had no drawers.....never ever experienced that, just a bit odd.

The photos make the rooms seem darker than they really are, particularly those facing the outside. If you prefer more natural light, select the outside (versus lane) facing rooms. The rooms are a bit small, but very well designed, appointed, easy to use, and luxurious for the price. Location is excellent. The seafood restaurant downstairs, kingi, has a great vibe, food, and drinks, as does cafe hanoi, which is next door, but not affiliated with the hotel. We requested adjoining rooms, and got two at the end of the hall with a central door, so felt like a suite (could put our luggage and other items in the shared vestibule). The staff are extremely helpful, friendly, and polite, including reception, concierge, and housekeeping. Service is excellent.

Not much.

The Hotel Britomart is well located in downtown Auckland. The view from our room overlooked the freight docks and harbor. The room was spacious and very comfortable. There was a small refrigerator/wet bar. The windows had both sun shields and blackout shades. What we liked most about it was the friendly and helpful staff. They went our of their way to make sure that our stay was great. The food was delicious and the ambiance was great. The hotel is a family business project and there is attention to detail in all of the design and the surrounding area. If one goes to Auckland it is a great choice for a place to stay within 5 minute walking distance to the water front and downtown.

I would have appreciated a table in the room.

Beautiful architecture, interiors, art and objects. Elegant, quiet spaces and facilities. Gracious, friendly, helpful staff. Excellent eateries and bars in same precinct. Extremely close to public transport and the Harbour.

I would have appreciated some complimentary refreshments in our room. The fridge was awkward to access in our particular room, and we could not chill a bottle of wine in the space provided.

This was our first stay in NZ and we were very happy with our choice. The hotel was close to good cafes for breakfast and we had a wonderful dinner close by. The room was very comfortable, and the bed was great! Pre or post dinner drinks in the Libraries is definitely the way to go - great options of wines by the glass and snacks. We also ate one night in the inhouse restaurant which was good. Love the sustainability story associated with the hotel. We would definitely stay again.

This is a beautiful place. Very modern, well-staffed, clean. The location is convenient for walking to the harbor and many restaurants in the area. The room was comfortable, especially the bed, and tea/coffee was provided. The room was cleaned daily, which is much appreciated.

One tiny complaint is that the bathroom set up is a little strange. The shower only has a small partition from the rest of the bathroom. Meaning that when you shower, the entire bathroom floor gets wet. There’s one large, rather heavy, sliding door that divides the shower/toilet/sink area from the rest of the room, meaning when someone is using the toilet, no one can use the sink area (not good for privacy).

Location is perfect. View was lovely. Staff were excellent. Rooms were very comfortable. Feels fresh and new. You really feel like you're at the centre of an energetic part of town.

Some of the design and technology features are a bit too tricky: eg complicated lighting, a fridge behind 3 doors, noise between bathroom & bedroom, heels on timer timber floors in room above.